[SOLVED] New 5700 XT faulty? Crashes on launching any game or benchmark

[madmanmoe64]

I installed a new Sapphire Nitro+ 5700 XT in my system and whenever I launch any game or benchmark I lose video output and the system becomes unresponsive. Up until now I've been running an EVGA 1070Ti SC in the same system and its worked fine.

System:
Gigabyte Z390 UD (flashed to F10c BIOS)
Intel 9600K (not overclocked)
Corsair 16GB RAM 3000Mhz
Corsair TX650M power supply
Windows 10 pro ver 1909

For troubleshooting I did a fresh install of windows 10, the only drivers I installed are the 3 chipset drivers for the mobo and the graphics driver, installed with adrenaline (tried both 20.1.3 and 20.2.1)

Running Unigine Superposition benchmark caused the system to instantly crash (no BSOD)
so I tried running Performance test from passmark. it runs all the 2D benchmarks fine, except the windows interface test which caused a crash.
for 3D benches the GPU compute ran okay but any other test causes a crash.
Any game I tried running before (Age of Empires II HD, Worms, Witcher III) have crashed the system.

I did once get a BSOD stating Video_TDR_Failure and atikmpag.sys

I've re-seated the card and reinstalled drivers many times during this, flashed the latest BIOS, disabled X.M.P and I'm out of ideas, is it possible it's just a faulty card? is there anything else worth trying before I ask for a replacement?

thanks,

- Tom

 

[hutchl]

Did you use DDU when you uninstalled your Nvidia drivers? Also try rolling the driver back to 19.12.1 its the most stable imo.

 

[madmanmoe64]

Yes I always used DDU when switching out the cards.
20.1.3 was the recommended stable version, I can try the older driver but I'm not very hopeful.

 

[madmanmoe64]

tried 19.2.1 drivers, no different

 

[Zerca]

I was having the exact same problems. I figured out the problem! I posted a YouTube video explaining how I fixed it

View: https://www.youtube.com/watch?v=ezTPtCg4REw

 

[madmanmoe64]

Thanks for all the suggestions, turns out for me it was a faulty card. 'Scan' sent me a new one and I've had no issues with it. Running well on both Windows 10 and OSX Catalina.