New 8300: Scratches and missing feet: Advice needed

G

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Archived from groups: alt.sys.pc-clone.dell (More info?)

My brand new Dimension 8300 [from the business division] has medium-heavy
scratches on the left panel along the edge on the back.

Like if someone place the system on its left side on a gravely surface,
lifted the front up 6 inches so that only the back left edge was touching,
and dragged it forward maybe a foot or 2.

Also, when I looked underneath to see why it was wobly, two of the round
little plastic feet were missing.

1. How can I tell if I was shipped a refurb by mistake (is that even
likely?????) What do you think?

2. What is the best way to handle the situation: Call dell, email dell, or
try to "chat" with one online using that IM-esque interface they have?

Thanks,

Thomas
 
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Archived from groups: alt.sys.pc-clone.dell (More info?)

For some reason they only have the feet on the back.

The scratches are your decision. I'd call.

You can also return it, but I'd call firt so I didn't have to pay shipping
back to Dell.

"Thomas G. Marshall" <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
>
> My brand new Dimension 8300 [from the business division] has medium-heavy
> scratches on the left panel along the edge on the back.
>
> Like if someone place the system on its left side on a gravely surface,
> lifted the front up 6 inches so that only the back left edge was touching,
> and dragged it forward maybe a foot or 2.
>
> Also, when I looked underneath to see why it was wobly, two of the round
> little plastic feet were missing.
>
> 1. How can I tell if I was shipped a refurb by mistake (is that even
> likely?????) What do you think?
>
> 2. What is the best way to handle the situation: Call dell, email dell, or
> try to "chat" with one online using that IM-esque interface they have?
>
> Thanks,
>
> Thomas
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Thomas G. Marshall" <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
>
> My brand new Dimension 8300 [from the business division] has medium-heavy
> scratches on the left panel along the edge on the back.
>
> Like if someone place the system on its left side on a gravely surface,
> lifted the front up 6 inches so that only the back left edge was touching,
> and dragged it forward maybe a foot or 2.
>
> Also, when I looked underneath to see why it was wobly, two of the round
> little plastic feet were missing.
>
> 1. How can I tell if I was shipped a refurb by mistake (is that even
> likely?????) What do you think?
>
> 2. What is the best way to handle the situation: Call dell, email dell, or
> try to "chat" with one online using that IM-esque interface they have?
>
> Thanks,
>
> Thomas
>
>

Call and exchange it. Period. There are only two "foot pads" on those
machines. I recall that topic coming up back in the Dimension 4400-4500
days, so that is normal.

The scratches are unacceptable and suggest rough handling somewhere. Don't
guess what that might've been. Have them ship you a replacement tower
(only) and keep everything else if the external stuff is fine.

Call customer service, I'd think. You could try e-mail, but just be aware
you have 30 days from your INVOICE date to return it. Also, be sure that
Dell picks up the shipping charge.

Good luck.

Stew
 
G

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Archived from groups: alt.sys.pc-clone.dell (More info?)

hey what are stewpid? didn't you read the damn system spec?! did it SAY
two feet?! huh well did it? all you whiners come here to complain about
your missing feet. dell puts them in the same placing as their missing HD
and floppy brackets, ie. their parts division so they can screw you a second
time. now stop complaining about your missing feet and hobble along. this
thread is proof that dell is selling crippled systems!


"Thomas G. Marshall" <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
>
> My brand new Dimension 8300 [from the business division] has medium-heavy
> scratches on the left panel along the edge on the back.
>
> Like if someone place the system on its left side on a gravely surface,
> lifted the front up 6 inches so that only the back left edge was touching,
> and dragged it forward maybe a foot or 2.
>
> Also, when I looked underneath to see why it was wobly, two of the round
> little plastic feet were missing.
>
> 1. How can I tell if I was shipped a refurb by mistake (is that even
> likely?????) What do you think?
>
> 2. What is the best way to handle the situation: Call dell, email dell, or
> try to "chat" with one online using that IM-esque interface they have?
>
> Thanks,
>
> Thomas
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Thomas G. Marshall" <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
>
> My brand new Dimension 8300 [from the business division] has medium-heavy
> scratches on the left panel along the edge on the back.
>
> Like if someone place the system on its left side on a gravely surface,
> lifted the front up 6 inches so that only the back left edge was touching,
> and dragged it forward maybe a foot or 2.
>
> Also, when I looked underneath to see why it was wobly, two of the round
> little plastic feet were missing.
>
> 1. How can I tell if I was shipped a refurb by mistake (is that even
> likely?????) What do you think?
>
> 2. What is the best way to handle the situation: Call dell, email dell, or
> try to "chat" with one online using that IM-esque interface they have?
>

Kind of a no brainer if you ask me. If you bought a new car and it had a big
long scratch down the side would you need to ask in a newsgroup what to
do???

Based on the scratches alone Dell should be called and a replacement sent.
As for the feet, the 2 back is all it should have so no problem there.
 
G

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Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"S.Lewis" <stew1960@nospam.bellsouth.net> wrote in message
news:bUVcc.8$951.5@bignews3.bellsouth.net...
>
> "Thomas G. Marshall"
<tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
> wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
> >
> > My brand new Dimension 8300 [from the business division] has
medium-heavy
> > scratches on the left panel along the edge on the back.
> >
> > Like if someone place the system on its left side on a gravely surface,
> > lifted the front up 6 inches so that only the back left edge was
touching,
> > and dragged it forward maybe a foot or 2.
> >
> > Also, when I looked underneath to see why it was wobly, two of the round
> > little plastic feet were missing.
> >
> > 1. How can I tell if I was shipped a refurb by mistake (is that even
> > likely?????) What do you think?
> >
> > 2. What is the best way to handle the situation: Call dell, email dell,
or
> > try to "chat" with one online using that IM-esque interface they have?
> >
> > Thanks,
> >
> > Thomas
> >
> >
>
> Call and exchange it. Period. There are only two "foot pads" on those
> machines. I recall that topic coming up back in the Dimension 4400-4500
> days, so that is normal.

But there are two little round holes for missing feet---it was /meant/ to
have them I think. As if they one day said: we're going to cut costs and
produce only half as many feet as needed, so put them in the back.




>
> The scratches are unacceptable and suggest rough handling somewhere.
Don't
> guess what that might've been. Have them ship you a replacement tower
> (only) and keep everything else if the external stuff is fine.

{sigh}. Can I wait until the replacement one arrives before shipping this
one out I wonder?



>
> Call customer service, I'd think. You could try e-mail, but just be aware
> you have 30 days from your INVOICE date to return it.

Key point. Thanks!

> Also, be sure that
> Dell picks up the shipping charge.
>
> Good luck.
>
> Stew
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Tom,

I have two 8300's. Feet in the back - no feet in the front. Holes for them,
but they don't have them.

If Stew says they don't come with them, you can take that to the bank.

"Thomas G. Marshall" <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
wrote in message news:ic0dc.1328$QQ6.90@nwrdny02.gnilink.net...
>
> "S.Lewis" <stew1960@nospam.bellsouth.net> wrote in message
> news:bUVcc.8$951.5@bignews3.bellsouth.net...
> >
> > "Thomas G. Marshall"
> <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
> > wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
> > >
> > > My brand new Dimension 8300 [from the business division] has
> medium-heavy
> > > scratches on the left panel along the edge on the back.
> > >
> > > Like if someone place the system on its left side on a gravely
surface,
> > > lifted the front up 6 inches so that only the back left edge was
> touching,
> > > and dragged it forward maybe a foot or 2.
> > >
> > > Also, when I looked underneath to see why it was wobly, two of the
round
> > > little plastic feet were missing.
> > >
> > > 1. How can I tell if I was shipped a refurb by mistake (is that even
> > > likely?????) What do you think?
> > >
> > > 2. What is the best way to handle the situation: Call dell, email
dell,
> or
> > > try to "chat" with one online using that IM-esque interface they have?
> > >
> > > Thanks,
> > >
> > > Thomas
> > >
> > >
> >
> > Call and exchange it. Period. There are only two "foot pads" on those
> > machines. I recall that topic coming up back in the Dimension 4400-4500
> > days, so that is normal.
>
> But there are two little round holes for missing feet---it was /meant/ to
> have them I think. As if they one day said: we're going to cut costs and
> produce only half as many feet as needed, so put them in the back.
>
>
>
>
> >
> > The scratches are unacceptable and suggest rough handling somewhere.
> Don't
> > guess what that might've been. Have them ship you a replacement tower
> > (only) and keep everything else if the external stuff is fine.
>
> {sigh}. Can I wait until the replacement one arrives before shipping this
> one out I wonder?
>
>
>
> >
> > Call customer service, I'd think. You could try e-mail, but just be
aware
> > you have 30 days from your INVOICE date to return it.
>
> Key point. Thanks!
>
> > Also, be sure that
> > Dell picks up the shipping charge.
> >
> > Good luck.
> >
> > Stew
> >
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Thomas G. Marshall" <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
wrote in message news:ic0dc.1328$QQ6.90@nwrdny02.gnilink.net...
>
> "S.Lewis" <stew1960@nospam.bellsouth.net> wrote in message
> news:bUVcc.8$951.5@bignews3.bellsouth.net...
> >
> > "Thomas G. Marshall"
> <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
> > wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
> > >
> > > My brand new Dimension 8300 [from the business division] has
> medium-heavy
> > > scratches on the left panel along the edge on the back.
> > >
> > > Like if someone place the system on its left side on a gravely
surface,
> > > lifted the front up 6 inches so that only the back left edge was
> touching,
> > > and dragged it forward maybe a foot or 2.
> > >
> > > Also, when I looked underneath to see why it was wobly, two of the
round
> > > little plastic feet were missing.
> > >
> > > 1. How can I tell if I was shipped a refurb by mistake (is that even
> > > likely?????) What do you think?
> > >
> > > 2. What is the best way to handle the situation: Call dell, email
dell,
> or
> > > try to "chat" with one online using that IM-esque interface they have?
> > >
> > > Thanks,
> > >
> > > Thomas
> > >
> > >
> >
> > Call and exchange it. Period. There are only two "foot pads" on those
> > machines. I recall that topic coming up back in the Dimension 4400-4500
> > days, so that is normal.
>
> But there are two little round holes for missing feet---it was /meant/ to
> have them I think. As if they one day said: we're going to cut costs and
> produce only half as many feet as needed, so put them in the back.
>


Exactly. They apparently did that at some point with the Dim4300 (the first
Dimension to use the hinged case) early on. I've seen a rare few of those
with all 4 pads, but most of them with just the two. I've not seen any of
the newer models in that case with anything other than the two pads.


>
>
>
> >
> > The scratches are unacceptable and suggest rough handling somewhere.
> Don't
> > guess what that might've been. Have them ship you a replacement tower
> > (only) and keep everything else if the external stuff is fine.
>
> {sigh}. Can I wait until the replacement one arrives before shipping this
> one out I wonder?
>


Yep. Ask them to place an Airborne call tag in with the replacement system
or mail the tag separately. That way, you open the new tower, verify it,
then place the old one back in the box, put on the Airborne tag, call
Airborne for pickup and you're done.



You're not asking too much here.

Keep us posted.


Stew
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Every few years, the topic of feet comes up, and people argue about it like
it's the Constitution.

At any hardware store, you can find a wide selection of fashion forward feet
that will look just lovely on a new Dell computer. For pennies.

Rocky

"joe_tide" <joetide@nowhere.com> wrote in message
news:10795jehvuhl426@corp.supernews.com...
> Tom,
>
> I have two 8300's. Feet in the back - no feet in the front. Holes for
them,
> but they don't have them.
>
> If Stew says they don't come with them, you can take that to the bank.
>
> "Thomas G. Marshall"
<tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
> wrote in message news:ic0dc.1328$QQ6.90@nwrdny02.gnilink.net...
> >
> > "S.Lewis" <stew1960@nospam.bellsouth.net> wrote in message
> > news:bUVcc.8$951.5@bignews3.bellsouth.net...
> > >
> > > "Thomas G. Marshall"
> > <tgm2tothe10thpower@replacetextwithnumber.hotmail.com>
> > > wrote in message news:VTUcc.9655$1y1.2087@nwrdny03.gnilink.net...
> > > >
> > > > My brand new Dimension 8300 [from the business division] has
> > medium-heavy
> > > > scratches on the left panel along the edge on the back.
> > > >
> > > > Like if someone place the system on its left side on a gravely
> surface,
> > > > lifted the front up 6 inches so that only the back left edge was
> > touching,
> > > > and dragged it forward maybe a foot or 2.
> > > >
> > > > Also, when I looked underneath to see why it was wobly, two of the
> round
> > > > little plastic feet were missing.
> > > >
> > > > 1. How can I tell if I was shipped a refurb by mistake (is that even
> > > > likely?????) What do you think?
> > > >
> > > > 2. What is the best way to handle the situation: Call dell, email
> dell,
> > or
> > > > try to "chat" with one online using that IM-esque interface they
have?
> > > >
> > > > Thanks,
> > > >
> > > > Thomas
> > > >
> > > >
> > >
> > > Call and exchange it. Period. There are only two "foot pads" on those
> > > machines. I recall that topic coming up back in the Dimension
4400-4500
> > > days, so that is normal.
> >
> > But there are two little round holes for missing feet---it was /meant/
to
> > have them I think. As if they one day said: we're going to cut costs
and
> > produce only half as many feet as needed, so put them in the back.
> >
> >
> >
> >
> > >
> > > The scratches are unacceptable and suggest rough handling somewhere.
> > Don't
> > > guess what that might've been. Have them ship you a replacement tower
> > > (only) and keep everything else if the external stuff is fine.
> >
> > {sigh}. Can I wait until the replacement one arrives before shipping
this
> > one out I wonder?
> >
> >
> >
> > >
> > > Call customer service, I'd think. You could try e-mail, but just be
> aware
> > > you have 30 days from your INVOICE date to return it.
> >
> > Key point. Thanks!
> >
> > > Also, be sure that
> > > Dell picks up the shipping charge.
> > >
> > > Good luck.
> > >
> > > Stew
> > >
> > >
> >
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:3815ddcb45c066a8fcc1e8de41a6ae71@news.teranews.com...
> Every few years, the topic of feet comes up, and people argue about it
like
> it's the Constitution.
>
> At any hardware store, you can find a wide selection of fashion forward
feet
> that will look just lovely on a new Dell computer. For pennies.
>
> Rocky
>


I always thought it odd that they were removed. Chalked it up to cutting
costs or maybe tower stability on carpets or something like that. You're
right though, Rocky - pads that match the diameter can be found most
anywhere (adhesive backed) made of various soft materials.


Stew
 
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Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

veryweezy wrote:
>
> hey what are stewpid?

Pot? Kettle? Ring a bell?

Larry
 
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Archived from groups: alt.sys.pc-clone.dell (More info?)

Lawrence Glasser wrote:
>
> veryweezy wrote:
> >
> > hey what are stewpid?
>
> Pot? Kettle? Ring a bell?
>
> Larry

Or did I miss the humor?

Larry
 
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"Lawrence Glasser" <lglasser@spamcop.net> wrote in message
news:40749E6E.DDD44AE5@spamcop.net...
> Lawrence Glasser wrote:
> >
> > veryweezy wrote:
> > >
> > > hey what are stewpid?
> >
> > Pot? Kettle? Ring a bell?
> >
> > Larry
>
> Or did I miss the humor?
>
> Larry

of course yew mist da humor! it was a tribute to my buddy stew. he is
missing a bracket or two if you noe what i mean...
 
G

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Archived from groups: alt.sys.pc-clone.dell (More info?)

veryweezy wrote:
>
> "Lawrence Glasser" <lglasser@spamcop.net> wrote in message
> news:40749E6E.DDD44AE5@spamcop.net...
> > Lawrence Glasser wrote:
> > >
> > > veryweezy wrote:
> > > >
> > > > hey what are stewpid?
> > >
> > > Pot? Kettle? Ring a bell?
> > >
> > > Larry
> >
> > Or did I miss the humor?
> >
> > Larry
>
> of course yew mist da humor! it was a tribute to my buddy stew. he is
> missing a bracket or two if you noe what i mean...

<whooosh>

Right over my head! <g>

Larry
 

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