New build: blue screen of death

[aFatFish]

Hi there,

Just competed my new build, installed Windows 10 Pro.

At login screen, I can sit there as long as I want without any issues. As soon as I login a date go to my desktop, after about 10 seconds I get a blue screen.

The error message is always a "Windows stop code", but with various references, such as:
- Page Fault In Nonpaged Area
- SYSTEM_SERVICE_EXCEPTION
- kernel security check failure
- clock watchdog timeout
- driver overran stack buffer
- and so on.

I've tried reinstalling windows 10 Pro, and during installation it mentioned it was having trouble but an update might fix it. As soon as it started looking for the update it blue screened with one of the above error codes.

Any suggestions?

Tom.

Edit: my computer specs are here
https://uk.pcpartpicker.com/user/SayNoToUserNames/saved/d93WXL

 

[SkyNetRising]

Run memtest on your system.
What are ram settings used there?

 

[aFatFish]

Run memtest on your system.
What are ram settings used there?

Unfortunately I can't login in order to run any kind of windows program.

I'm trying to reinstall, but now every time i attempt windows is crashing during the install :-(

 

[InvalidError]

memtest86 is a stand-alone bootable utility, no OS required. Take a blank USB thumb-drive, go on a working PC, download the memtest86 media creator, write the memtest86 image to the thumb-drive, plug the thumb-drive in your problematic PC, boot using the thumb-drive and memtest86 should run automatically.

 

[SkyNetRising]

Unfortunately I can't login in order to run any kind of windows program.

You don't need OS for memtest.
And ram settings can be viewed in BIOS.

 

[aFatFish]

memtest86 is a stand-alone bootable utility, no OS required. Take a blank USB thumb-drive, go on a working PC, download the memtest86 media creator, write the memtest86 image to the thumb-drive, plug the thumb-drive in your problematic PC, boot using the thumb-drive and memtest86 should run automatically.

Perfect thanks for the instructions.

OK ran the memtest:
- says "Pass complete, no errors, press esc to exit"
- Top right says: "Pass 52%" then under it says "Pass 60%". Not sure what these mean?

I'll take a photo and post here via my mobile too.

 

[aFatFish]

Image of memtest:

 

[aFatFish]

Unfortunately I can't login in order to run any kind of windows program.

You don't need OS for memtest.
And ram settings can be viewed in BIOS.

Memtest complete - looks clear to me? Please could you look at the photo i've taken with my phone of the result? Thank you!

 

[InvalidError]

Each 'pass' of memtest86 consists of dozens of different address and data test patterns. Ideally, you'd let memtest86 complete several full passes such as by having it run overnight.

I once had a DIMM with a single bad bit in it but memtest86 didn't catch it until the 4th pass.

 

[aFatFish]

Apologies for the delay in replying - Been away over Christmas.

Ran MemTest:
1) It ran until the "Pass" was at 100% and then restarted. It found 4 errors during this test.

2) It then restarted the "Pass" at 0%, and froze/crashed at 66%. The whole computer stopped doing anything, and the timer even stopped counting up and was frozen on 4:30:19 so i'm pretty certain it wasn't just taking a while to 'think'.

Also, any idea why only 6 cores were active yet 12 were found? Is that normal?

Can anyone shed light on what's wrong with my newly built system? 🙁

Thanks,

Tom

 

[SkyNetRising]

And what ram settings are you using?

You may need to dial them down a bit.

 

[yeti_yeti]

Apologies for the delay in replying - Been away over Christmas.

Ran MemTest:
1) It ran until the "Pass" was at 100% and then restarted. It found 4 errors during this test.

2) It then restarted the "Pass" at 0%, and froze/crashed at 66%. The whole computer stopped doing anything, and the timer even stopped counting up and was frozen on 4:30:19 so i'm pretty certain it wasn't just taking a while to 'think'.

Also, any idea why only 6 cores were active yet 12 were found? Is that normal?

Can anyone shed light on what's wrong with my newly built system? 🙁

Thanks,

Tom

I belive it found 12 cores because your chip has hyperthreading

 

[InvalidError]

Multi-bits errors at unrelated addresses, looks like your memory timings may be too aggressive and causing addressing issues. Try bumping the memory clock down one notch or bumping timings up by one.

 

[aFatFish]

Multi-bits errors at unrelated addresses, looks like your memory timings may be too aggressive and causing addressing issues. Try bumping the memory clock down one notch or bumping timings up by one.

Ok will do.

What about the memtest completely crashing at 4hrs 30 minutes 19 seconds?

 

[InvalidError]

What about the memtest completely crashing at 4hrs 30 minutes 19 seconds?

You have memory errors. If one of those errors happened in the memory memtest86 uses to run itself, that would cause it to crash or do weird stuff just like it caused Windows to crash when you tried to install or boot it. Nothing unusual there, that's what memory errors do and that's why the only acceptable result out of memtest86 is 0 (zero) errors. Anything higher than ZERO means you are guaranteed to have issues even if you may not notice them immediately.

 

[aFatFish]

And what ram settings are you using?

You may need to dial them down a bit.

The ASUS EZ tuner bumped them up. I've manually reset them to 2133MHz but they should be good to 3200MHz...

 

[aFatFish]

What about the memtest completely crashing at 4hrs 30 minutes 19 seconds?

You have memory errors. If one of those errors happened in the memory memtest86 uses to run itself, that would cause it to crash or do weird stuff just like it caused Windows to crash when you tried to install or boot it. Nothing unusual there, that's what memory errors do and that's why the only acceptable result out of memtest86 is 0 (zero) errors. Anything higher than ZERO means you are guaranteed to have issues even if you may not notice them immediately.

Great - thanks.
RAM was running at 2700-ish Mhz, i've turned it down to 2133MHz (ASUS EZ tuning wizard bumped them up along with the processor). But i'm a bit concerned that the RAM should be OK up to 3,200MHz...as it's new, should i send back the RAM and get new? Or would you run the test again at these (slightly) reduced settings?

Also, any advice on which ram i should get around the £400 GBP mark?

 

[SkyNetRising]

Check voltage settings of your ram. It requires 1.35V instead of standard 1.2V.

 

[aFatFish]

Check voltage settings of your ram. It requires 1.35V instead of standard 1.2V.

Great - thanks done this now.