[SOLVED] New build cpu crashes and GPU crashing

[Thomast805]

I have a new msi x570 gaming plus motherboard with a new ryzen 5 3600 cpu and an xfx radeon rx 5500 xt video card. First thing is my processor keeps crashing. It says clock_watchdog_timeout or something like that. It crashes anytime I try and install any drivers. Some times it just freezes and doesn't show me the error. I did finally get it to install my chipset driver but still crashes. I then tried my video card driver and it crashes too. The video card crashed with my old system as well. The video card I bought it first hoping to use it on my old system but none of the drivers would work and it kept crashing and so i thought it could be the pcie2 on the board not working with the pcie4 card so i bought a pcie4 motherboard. I am also using 32gb of corsair vengeance ram. 2x16gb. So any help with these two problems would be great

 

[Nemesia]

Did you do a fresh install of Windows 10 when you upgraded your system? If you're running on your old OS install that's the issue.

 

[Thomast805]

Fresh install win 10 pro

 

[Thomast805]

Everything is new first time running it and did this all right away

 

[dorsai]

"The video card crashed with my old system as well "

I would say you need to resolve this issue before trying to build a new system around a suspect part. If you have a spare GPU or can borrow one use it to install your OS on the new build.

 

[Thomast805]

The gpu only crashed after I installed the drivers. But the cpu keeps crashing. I will try and download a fresh copy of windows 10 pro from microsoft and install it and I will try the gpu out and use onboard video to see if the cpu crashes. People have had an issue with older versions of windows 10 not working with gen 3 ryzen processors. I am keeping my fingers crossed. With the video card I guess amd has had a driver issue with their 5000 series video cards as well

 

[Thomast805]

I am in line to think it's a windows problem for the cpu since it only freezes in windows and not while in the bios

 

[GarrettL]

What PSU?

 

[Thomast805]

Ryzen 5 3600.... I just did a new install of win 10 pro the latest build from microsoft and so far no issues yet. I also downloaded one of my fps games and no gpu crash 300fps is nice. I figured it was the win 10 build that didnt support my processor and gpu. I appreciate the help.

 

[Thomast805]

SOLVED THANKS

 

[Nemesia]

Ryzen 5 3600.... I just did a new install of win 10 pro the latest build from microsoft and so far no issues yet. I also downloaded one of my fps games and no gpu crash 300fps is nice. I figured it was the win 10 build that didnt support my processor and gpu. I appreciate the help.

So what is different than your first Windows 10 pro install?

 

[Thomast805]

The build number was older and didnt have support for the gen 3 ryzen processor or the new radeon gpu

 

[Thomast805]

It would crash before I could use windows update to be able to support it

 

[Nemesia]

Right you were like installing the first version of Windows 10 which is not the best. Glad you fixed your issue by using a more recent WIndows 10 install.