- Feb 16, 2021
- 6
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Hi All,
Hoped someone might be able to help me here as I've checked other threads and can't find an exactly similar problem or solution. I see some crash breadcrumbs, but am not knowledgeable enough to put them together.
When playing Apex Legends, my PC will shut down and reboot. It spends a little time with the BIOS wheel spinning and then comes back to log in.
Specs:
i9 - 10850k
MSI RTX 3080 Suprim X
Asus ROG Strix Z590-E Gaming Wifi
EVGA 850 Watt Modular Gold
4x8gb G Skill Trident 3600 CL16
Samsung 970 Evo 2TB M.2
Samsung 860 Evo 1TB SSD
Samsung 512GB M.2
Corsair iCUE H115i AIO Capellix Elite
Seagate 2TB Hardrive
LG 27" 4k 144hz
About the crashes:
The crash reboots often first happen about 10 minutes into game time. After the crash restart occurs and I reload back into an active game, I can sometimes get another 20 - 30 minutes in before another crash happens. Sometimes from there, it can crash reboot as soon as I open the game from the last crash. I find that the crashes can be random, but often the first crash occurs right as my team is approaching combat. It also can happen when I alt+tab. I've also noticed the game will relaunch in windowed mode after the crash (could this tell me anything?)
Now Apex Legends isn't the only game this has happened for. It occurred a single time when playing Valheim (once in over 50 hours of gameplay). It also occurred for only a couple times when playing Warzone, but Warzone started suffering from severe frame drop and stuttering right at the same time the crash reboot appeared. (unrelated - I was able to fix warzone through reg edit, disabling WindowsGame DVR and turning off windows game bar). Then again, I can run Cyberpunk in all Ultra in 4k, with RTX on, for an entire day without any problems and still get over 60 fps. So I am confident my components work.
Apex Legends is the only game on my PC that causes this crash reboot every time I play. While it has happened to other games as I mentioned, I can count those times on one hand over hundreds of hours of gameplay. So while the problem maybe isn't exactly Apex, Apex is the only game that reliably replicates this issue.
What I've troubleshooted so far that has made no difference:
If anyone has any other tricks up their sleeve or needs any other info, I would really appreciate some help here. One of my best buddies is a steamer and I always joined him on his Apex streams, but now I can't play with him anymore because I crash. It is quite sad.
Hoped someone might be able to help me here as I've checked other threads and can't find an exactly similar problem or solution. I see some crash breadcrumbs, but am not knowledgeable enough to put them together.
When playing Apex Legends, my PC will shut down and reboot. It spends a little time with the BIOS wheel spinning and then comes back to log in.
Specs:
i9 - 10850k
MSI RTX 3080 Suprim X
Asus ROG Strix Z590-E Gaming Wifi
EVGA 850 Watt Modular Gold
4x8gb G Skill Trident 3600 CL16
Samsung 970 Evo 2TB M.2
Samsung 860 Evo 1TB SSD
Samsung 512GB M.2
Corsair iCUE H115i AIO Capellix Elite
Seagate 2TB Hardrive
LG 27" 4k 144hz
About the crashes:
The crash reboots often first happen about 10 minutes into game time. After the crash restart occurs and I reload back into an active game, I can sometimes get another 20 - 30 minutes in before another crash happens. Sometimes from there, it can crash reboot as soon as I open the game from the last crash. I find that the crashes can be random, but often the first crash occurs right as my team is approaching combat. It also can happen when I alt+tab. I've also noticed the game will relaunch in windowed mode after the crash (could this tell me anything?)
Now Apex Legends isn't the only game this has happened for. It occurred a single time when playing Valheim (once in over 50 hours of gameplay). It also occurred for only a couple times when playing Warzone, but Warzone started suffering from severe frame drop and stuttering right at the same time the crash reboot appeared. (unrelated - I was able to fix warzone through reg edit, disabling WindowsGame DVR and turning off windows game bar). Then again, I can run Cyberpunk in all Ultra in 4k, with RTX on, for an entire day without any problems and still get over 60 fps. So I am confident my components work.
Apex Legends is the only game on my PC that causes this crash reboot every time I play. While it has happened to other games as I mentioned, I can count those times on one hand over hundreds of hours of gameplay. So while the problem maybe isn't exactly Apex, Apex is the only game that reliably replicates this issue.
What I've troubleshooted so far that has made no difference:
- Uninstalled Apex and reinstalled
- Uninstalled from drive and reinstalled onto Samsung EVO M.2
- Uninstalled from Origin and reinstalled through Steam
- Scanned and repaired
- deleted all traces of the game from my PC and did that all again
- Turned all Apex game settings to minimum
- Updated GPU Drivers (have gone through multiple updates now without this changing)
- Replaced Motherboard with new motherboard (has latest BIOS drivers as well)
- Confirmed Bus Interface running at PCI x16 3.0 @ PCI x16 3.0
- Confirmed XMP Profile is loaded and running at 3600Hz
- Confirmed PC was not accidentally OCed
- Ran the game with my GPU underclocked
- Changed Sata Cables
- Disabled Full Screen Optimization
- Ran Game as admin
- Disabled all other applications, overlays, etc. Everything that could close was closed.
- Monitored CPU & GPU Temps (always do) - GPU sits around 69 C never goes above 75 C and CPU stays under 50 C
- Disabled Multiple monitors
If anyone has any other tricks up their sleeve or needs any other info, I would really appreciate some help here. One of my best buddies is a steamer and I always joined him on his Apex streams, but now I can't play with him anymore because I crash. It is quite sad.
Last edited:
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