New Build Issues

Zipper Leg

Reputable
Jan 19, 2016
4
0
4,510
Greetings everyone,

A few months ago I decided I was going to try to design my very first computer that I planned to use as a multi-purpose computer but mainly as a home gaming computer. For weeks I did online (thanks to everyone that posts youtube videos on the topics!) and in-store research trying to find out the best components to put into the system. I went with the following:
• Intel I6700K
• ASUS Maximus Hero 8
• MSI R9 390
• Corsair 16GB 3000hz
• Windows 10 64 bit
• Three monitor system (not 4k)


Here is the issue I am having. I bought one game for it, Fallout 4, and have been playing that since it came out. About six weeks ago I was playing it when I received a no signal screen on all three of my monitors. The fans on the video card kicked into high gear and it sounded like the computer reset itself. I don’t know if it did or not because I could not see anything on my screen. The side of the case was open so I don’t think it was an overheating issue, but the top of the video card was hot to the touch. I would reset the computer and the same issue would repeat usually after 2-3 minutes of playing the game. Eventually I couldn’t even watch something on netflix and type a word document before the same thing happened again.

I shut the system down and took it to Fry’s (who I had put it together). I hooked it up to one monitor at their store and could not get it to duplicate the issue I was having. They suggested a possible power issue or maybe a slot in the motherboard. I took it home and put the video card in one slot lower on the motherboard. I also picked up a display for the temperature inside of the PC and near the processor. Everything seemed to be working fine again, with no issues, until last week and it started happening again.

Does anyone have any suggestions? Does anyone know if any of these components do not work in concert together and can have issues with one another? Do slots in the motherboard burn out, and if so why and how can I find out? Are there any programs that I can download that will help with issues like this?

This was my first build design so I have zero extra parts to try in the slots. MSI gave me the link to return the video card and ASUS hasn’t responded to my submission. The computer was built at the end of October and I started using it in November. I don’t believe I should be having these kinds of issues. Any help would be greatly appreciated.

Thank you,
Kevin
 
Hi,

Put the video card back to the correct PCI-E x16 slot (closest to the cpu).

Install HWmonitor http://www.cpuid.com/softwares/hwmonitor.html
Take the zip-file so You don't get any of those annoying third party s/w installed also or just be sure to untick any of such during installation.

Start HWmonitor and put it on one of the other monitors and check all the temps and voltages.
There are three columns:
Value: shows the actual numbers
Min and max speaks for it self's.

Begin with No other program started and the computer at idle and check the numbers; especially the temperatures for CPU as well as the graphics card (GPU).
Make sure that these aren't above 35-45C or similar.

Then start a game application and pay close attention to those values in HardWare monitor.
You should be below 85C degrees for the GPU and less than 73C for the CPU.
Also check the voltages especially 12V and the different voltage for the CPU.

You can post Your numbers here for us to look at. In the file menu > Save monitor data
If everything check out Ok, but still a problem that you can recreate while running a heavy GPU/CPU demanding application, I suggest that You enable the inbuilt graphics in the CPU in BIOS Setup
BIOS Setup > Advanced > System Agent Configuration > Graphics configuration (I think...look in the manual).

Then remove the Radeon R9-390 graphics card from the motherboard, change the monitor cables (one is enough) to one of the motherboard's HDMI or DisplayPort connectors and start the computer.

Then try to watch some HD-movie 1080P at YouTube, Netflix or a game and see if you can recreate the problem.
It could very well be the graphics card.

Btw. Download the latest graphics driver for the MSI Radeon R9-390 from AMD http://support.amd.com/en-us/download
Install and restart the computer.
Check in the BIOS Setup that You have the latest BIOS ver.1302 and update all other motherboard drivers. https://www.asus.com/Motherboards/MAXIMUS-VIII-HERO/HelpDesk_Download/

Sincerely, from Sweden

[Edit] Since You have an unstable system, I strongly suggest that if You're going to update the BIOS, do it from within the BIOS Setup > Advanced Mode > Tools menu.
Put the Bios file on a USB-stick (must be connected at the back usb-port) or in a folder on the disk, navigate to that location and start the update. It's called Asus EZ Flash 3 Update. In the User's manual section 3.11.2 (page 3-35) https://www.asus.com/Motherboards/MAXIMUS-VIII-HERO/HelpDesk_Manual/



 
Thanks for the information. All drivers appear to be up to date. When I changed the card back to the top slot it worked for about 6-7 minutes of trying to get online and then poof the video card turned off complete turned off completely and gave me the no hdmi signal on the screen. The MSI light on the side was dark but the computer was still running. I powered off and back on but unhooked two of the monitors. Right now it seems to be running fine but I haven't tested it on a game. I know this card can push three monitors but at a minimum it should work for general use when the only program on was firefox.