[SOLVED] new build randomly freezes

[kena77]

my build is only 7-8 months old, probably for the 6 months of them i've been having this problem. (it definitely didn't happen at least for the first month) basically it will stutter for a second and freeze; up until this last month it was possible to move the mouse, open the start menu, click on files (sometimes they opened even but can't open anything further) however pc did not respond at all. so i could click on turn off or restart 100 times but nothing. i tried waiting in case it would respond, since it seemed like i could switch between open windows etc but it never did. i have to hold the power button to turn it off bc nothing works which means me losing work sometimes.

for the last couple times it froze completely including the mouse, and the last time, which was my boiling point, a file i was working on became completely corrupted as it happened while the file was open. and the weird thing is it only happened while watching videos or doing light work in blender (really light work i mean) or just literally looking at a folder or something. i play games and it never happened under load, idk if it is a coincidence but since it happened probably about 50 times now it might not be. 🙁 another thing that idk if related, the bottom fan (psu?) will randomly start making this really loud noise that goes quiet when i touch the metal part of the case or like outer part of the fan. i would appreciate any suggestions at this point i am so upset, losing progress was something now the corrupted file... i've been also looking around here and else but didn't come across something that helped. sorry if i given any missing info, i am not an expert at all. 🙁(

asus tuf gaming b55o-m plus (wifi)
amd ryzen 5 5600x (cooler is corsair hydra h100x)
palit rtx3070ti
psu is corsair cx750f rgb 750w 80+ bronze
team t-force vulcan tuf 4x8 3600hz
ssd PNY XLR8 500gb

 

[Ralston18]

PSU: make, model, wattage, age (7-8 months ?), condition (original, new, refurbished, used)?

= = = =

Look in Reliability History and Event Viewer for error codes, warnings, and even informational events that occur just before or at the time(s) of the freezes.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, and jumpers are fully and firmly in place.

Check that all screws are snug (but do not over-tighten) - especially fans.

Hopefully something has just wiggled a bit loose over time from heat related expansion/contraction and/or vibrations.

While the case is open, use a bright flashlight to look for signs of damage: bare conductor showing, pinched/kinked wires, melting, browning or blackening, cracks, etc..

 

[kena77]

PSU: make, model, wattage, age (7-8 months ?), condition (original, new, refurbished, used)?

= = = =

Look in Reliability History and Event Viewer for error codes, warnings, and even informational events that occur just before or at the time(s) of the freezes.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, and jumpers are fully and firmly in place.

Check that all screws are snug (but do not over-tighten) - especially fans.

Hopefully something has just wiggled a bit loose over time from heat related expansion/contraction and/or vibrations.

While the case is open, use a bright flashlight to look for signs of damage: bare conductor showing, pinched/kinked wires, melting, browning or blackening, cracks, etc..

i just checked Reliability History and there is a LOT of "armoury web browser edge" and "asus motherboard fan control service" stopped working. could they be causing problems? i am not sure if these correspond to the freezing but the "windows was not properly shut down"s are at different times. also checking event viewer currently and there seems to be a lot of warning and errors there. (edit: i found this thread on reddit where people think armourywebbrowseredge crashing freezing their system so i will try uninstalling it for sure)

sorry thought i added it. my psu is corsair cx750f rgb 750w 80+ bronze. original and new. (7-8 months) i did opening, cleaning and checking a little while ago everything seemed alright. you meant for this the noise right? i thought something wasn't sitting tight too but idk, i'll do it again.

 

[Ralston18]

The "windows was not properly shutdown" is of the most concern I think.

Unexpected shutdowns can and do cause file corruption in Windows, apps, configuration settings, drivers, and data files.

I would not expect that an app would all of a sudden shutdown windows. I associate unexpected shutdown's with power/hardware problems. Not software. If an app is able to tell Windows to shutdown I would still expect Windows to do its' normal shutdown process.

Use a cardboard tube or rolled up sheet of paper to help pinpoint the location of noise. Ensure that that "bottom fan" is the PSU.

Overall, I am suspecting that some combination of events is causing a short. Metal touching metal where that should not be happening.

Just for the record: PSU - heavy use for gaming, video editing, or even bit mining?

After you have checked that all components are fully and firmly in place then run "sfc /scannow" and "dism".

Objective being to find and clean up corrupted files.

FYI:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

How to use DISM command tool to repair Windows 10 image | Windows Central

If the problems continue then the next step will be to uninstall Armoury Web Browser and the Asus Fan Control Service.

Objective being to determine if the problem(s) end.

If so, then reinstall one or the other (not both at the same time) to determine if the problem reoccurs.

Then install the other.

Key is to achieve a stable, crash free build, and add things back in a methodical controlled manner to determine what, if anything, causes a new round of crashes.

 

[kena77]

The "windows was not properly shutdown" is of the most concern I think.

Unexpected shutdowns can and do cause file corruption in Windows, apps, configuration settings, drivers, and data files.

I would not expect that an app would all of a sudden shutdown windows. I associate unexpected shutdown's with power/hardware problems. Not software. If an app is able to tell Windows to shutdown I would still expect Windows to do its' normal shutdown process.

Use a cardboard tube or rolled up sheet of paper to help pinpoint the location of noise. Ensure that that "bottom fan" is the PSU.

Overall, I am suspecting that some combination of events is causing a short. Metal touching metal where that should not be happening.

Just for the record: PSU - heavy use for gaming, video editing, or even bit mining?

After you have checked that all components are fully and firmly in place then run "sfc /scannow" and "dism".

Objective being to find and clean up corrupted files.

FYI:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

How to use DISM command tool to repair Windows 10 image | Windows Central

If the problems continue then the next step will be to uninstall Armoury Web Browser and the Asus Fan Control Service.

Objective being to determine if the problem(s) end.

If so, then reinstall one or the other (not both at the same time) to determine if the problem reoccurs.

Then install the other.

Key is to achieve a stable, crash free build, and add things back in a methodical controlled manner to determine what, if anything, causes a new round of crashes.

"windows was not properly shutdown" in the Reliability History is due to me turning off the pc by holding down the power button when these freezes happen because i can't do anything else. pc never shut down or crashed by itself, not even once, so that must be it. (btw in the reddit thread they say their system is freezing -not shutting down- which is my case too so i uninstalled just to see what happens, didn't uninstall Asus Fan Control Service yet) i don't do video editing or mining, never did, i play games but also not everyday for hours. i mainly use blender and photoshop, like 70% of the time i guess.

i tried the "sfc /scannow" and "dism" after the freezing started but will do again after after i'm done w checking the case. thank you for the suggestions.

 

[Stephanie_Sy]

I have a problem in my pc I play agame and my pc freez ihav 3080 suprim x grafic card do you know what this problem?