I tried on reddit but unfortunately no one responded. There was some great help here on this forum that I've already tried to no avail. Description below.
Describe your problem. List any error messages and symptoms. Be descriptive.
My new build was working for almost 3 months. During a Google Video call my computer completely froze (control shift delete did nothing). Forced a reset. Resumed my call and it froze again. Forced a reset and it worked for a few hours (gaming, browsing etc.).
Later that night it froze when I launched Valorant. Forced a reset but it just boot looped until the recovery mode started. Did a Windows restore to a month ago. Booted up and gave me an error about Cortana not working. My mouse was unresponsive but keyboard worked. Forced a reset and bootlooped again.
This time Recovery did not work. I don't have any important files and figured this is a driver/Windows problem so loaded up a bootable USB (Windows media creation tool) and attempted a clean Windows install. It froze at 70% (no mouse movement etc.). Waited 10ish minutes and forced a reset. Attempted an install again (clicking delete on the SSD first). Froze again.
After hardware troubleshooting (below), it freezes on the Windows loading circle and BSODs.
First BSOD error code was, "WHEA_UNCORRRECTABLE_ERROR" but now all BSODs read, "MACHINE_CHECK_EXCEPTION"
List anything you've done in attempt to diagnose or fix the problem.
Provide any additional details you wish below.
How can I determine what hardware might need an RMA? I've read the Asus mobo RMA horror stories... afraid it's a waste of a month and shipping costs... But I don't want to buy a new mobo if that's not even the problem...
Could it be both SSDs got corrupted? I don't want to wipe my working PC's sata SSD just to attempt a boot unless this is a high probability. I know crashing during an OS install is bad and I did it like three times... If this is truly believed to be a possibility then can I install fresh Windows on the working PC and install it on my broken one to test? Or do I need to wipe on current PC and then plug it into the broken one?
Thanks in advance, I have a ton of time this next month for gaming but I'm thinking this is going to take a full month just to troubleshoot/repair...
Describe your problem. List any error messages and symptoms. Be descriptive.
My new build was working for almost 3 months. During a Google Video call my computer completely froze (control shift delete did nothing). Forced a reset. Resumed my call and it froze again. Forced a reset and it worked for a few hours (gaming, browsing etc.).
Later that night it froze when I launched Valorant. Forced a reset but it just boot looped until the recovery mode started. Did a Windows restore to a month ago. Booted up and gave me an error about Cortana not working. My mouse was unresponsive but keyboard worked. Forced a reset and bootlooped again.
This time Recovery did not work. I don't have any important files and figured this is a driver/Windows problem so loaded up a bootable USB (Windows media creation tool) and attempted a clean Windows install. It froze at 70% (no mouse movement etc.). Waited 10ish minutes and forced a reset. Attempted an install again (clicking delete on the SSD first). Froze again.
After hardware troubleshooting (below), it freezes on the Windows loading circle and BSODs.
First BSOD error code was, "WHEA_UNCORRRECTABLE_ERROR" but now all BSODs read, "MACHINE_CHECK_EXCEPTION"
List anything you've done in attempt to diagnose or fix the problem.
- Attempted a clean install of Windows multiple times. Froze during the installs
- Removed and replaced RAM
- Tried one RAM stick at a time
- Booted without any USB devices other than boot USB
- Memtest86, four successful passes (no errors)
- Removed SSDs and attempted with only one installed at a time
- Reseated CPU, reseated cooler twice
- Removed fans that I installed the day before problems occurred
- Reset CMOS
- Removed GPU and ran off integrated GPU from 10700K
- Over weekend will try out my 10-year-old PSU from my working (old) computer. May also remove and replace all power connectors on Mobo...
- No spare Mobo or CPU to try to pinpoint a hardware issue
- Removed all PSU connections and plugged back in
- No troubleshooting LEDs staying on on the Mobo
- Disabled secure boot
- Disabled fast boot
Provide any additional details you wish below.
How can I determine what hardware might need an RMA? I've read the Asus mobo RMA horror stories... afraid it's a waste of a month and shipping costs... But I don't want to buy a new mobo if that's not even the problem...
Could it be both SSDs got corrupted? I don't want to wipe my working PC's sata SSD just to attempt a boot unless this is a high probability. I know crashing during an OS install is bad and I did it like three times... If this is truly believed to be a possibility then can I install fresh Windows on the working PC and install it on my broken one to test? Or do I need to wipe on current PC and then plug it into the broken one?
Thanks in advance, I have a ton of time this next month for gaming but I'm thinking this is going to take a full month just to troubleshoot/repair...