Hello community!
I am asking for further assistance again regarding the thread topic, as after several attempts to resolve, my computer still resets about two minutes into logging into Windows 10 login screen and on the desktop.
Stonecarver has provided some good tips to start looking for the problem. I updated the motherboard BIOS to a newer version, BIOS Ver: E7B98IMS.181. The previous version was E7B98IMS.160. Prior to the BIOS update (using flash drive), I updated the graphics card driver. So first, graphics card driver, then BIOS update. I thought the motherboard BIOS update did the trick, and the system stayed on for an entire evening, to the next morning. Everything seemed fine until I started setting up my new printer, pebble speakers and wifi internet (using USB). After it reset, another reset didn't occur until roughly an hour in on the desktop. As of now, the resets seem to occur on the same intervals as they had when I started this thread and I'm at a loss.
I do have a issue with updating the motherboard driver. I get this error:
At the MSI motherboard support page:
https://www.msi.com/Motherboard/support/Z390-A-PRO#down-driver&Win10 64
I've attempted to install (in Safe mode) the Intel Chipset Driver and the Intel Management Engine Driver, however on each attempt I get a "Unknown Error" and a chance to review the log files. I have pasted the log files below, has anyone had similar issues?
Chipset_20200101132137 - Notepad
[11B0:05F4][2020-01-01T13:21:37]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18363: Service Pack 0), path: C:\WINDOWS\Temp\{0C28B987-9B13-434E-BCE7-9C2E9B1DBF54}\.cr\SetupChipset.exe
[11B0:05F4][2020-01-01T13:21:37]i000: Initializing string variable 'CHIPSET_PRODUCT_VERSION' to value '10.1.18228.8176'
[11B0:05F4][2020-01-01T13:21:37]i000: Initializing string variable 'INSTALLER_BUILD_VERSION' to value '3.1'
[11B0:05F4][2020-01-01T13:21:37]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'
[11B0:05F4][2020-01-01T13:21:37]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'
[11B0:05F4][2020-01-01T13:21:37]i009: Command Line: '"-burn.clean.room=C:\Users\aharr\Downloads\intel_chipse_300\Intel Chipset Driver_10.1.18228.8176\SetupChipset.exe" -burn.filehandle.attached=632 -burn.filehandle.self=628'
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\aharr\Downloads\intel_chipse_300\Intel Chipset Driver_10.1.18228.8176\SetupChipset.exe'
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\aharr\Downloads\intel_chipse_300\Intel Chipset Driver_10.1.18228.8176\'
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\aharr\AppData\Local\Temp\Intel\Logs\Chipset_20200101132137.log'
[11B0:05F4][2020-01-01T13:21:37]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel(R) Corporation'
[11B0:05F4][2020-01-01T13:21:37]i000: Loading managed bootstrapper application.
[11B0:05F4][2020-01-01T13:21:37]i000: Creating BA thread to run asynchronously.
[11B0:0E1C][2020-01-01T13:21:37]i000: ** MBA ** Command line:
[11B0:0E1C][2020-01-01T13:21:37]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'
[11B0:0E1C][2020-01-01T13:21:37]i000: ** MBA ** Calling Engine.Detect()
[11B0:05F4][2020-01-01T13:21:37]i100: Detect begin, 3 packages
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'DotNet35' to value '1'
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'DotNet40Client' to value '1'
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'DotNet40Full' to value '1'
[11B0:05F4][2020-01-01T13:21:37]i000: Setting string variable 'DotNet45' to value '528040'
[11B0:05F4][2020-01-01T13:21:37]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.
[11B0:05F4][2020-01-01T13:21:37]i000: ** MBA ** Detected package DotNet45
[11B0:05F4][2020-01-01T13:21:38]i000: ** MBA ** Detected package SetupChipsetx86.msi
[11B0:05F4][2020-01-01T13:21:38]i000: ** MBA ** Detected package SetupChipsetx64.msi
[11B0:05F4][2020-01-01T13:21:38]i101: Detected package: DotNet45, state: Present, cached: None
[11B0:05F4][2020-01-01T13:21:38]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None
[11B0:05F4][2020-01-01T13:21:38]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent
[11B0:05F4][2020-01-01T13:21:38]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent
[11B0:05F4][2020-01-01T13:21:38]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None
[11B0:05F4][2020-01-01T13:21:38]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent
[11B0:05F4][2020-01-01T13:21:38]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent
[11B0:05F4][2020-01-01T13:21:38]i199: Detect complete, result: 0x0
[11B0:05F4][2020-01-01T13:21:43]i200: Plan begin, 3 packages, action: Install
[11B0:05F4][2020-01-01T13:21:43]w321: Skipping dependency registration on package with no dependency providers: DotNet45
[11B0:05F4][2020-01-01T13:21:43]i052: Condition 'NOT VersionNT64' evaluates to false.
[11B0:05F4][2020-01-01T13:21:43]i204: Plan 2 msi features for package: SetupChipsetx86.msi
[11B0:05F4][2020-01-01T13:21:43]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[11B0:05F4][2020-01-01T13:21:43]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[11B0:05F4][2020-01-01T13:21:43]i052: Condition 'VersionNT64' evaluates to true.
[11B0:05F4][2020-01-01T13:21:43]i204: Plan 2 msi features for package: SetupChipsetx64.msi
[11B0:05F4][2020-01-01T13:21:43]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[11B0:05F4][2020-01-01T13:21:43]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[11B0:05F4][2020-01-01T13:21:43]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\aharr\AppData\Local\Temp\Intel\Logs\Chipset_20200101132137_000_SetupChipsetx64.msi_rollback.log'
[11B0:05F4][2020-01-01T13:21:43]i000: Setting string variable 'ChipsetInfx64_MsiLogPathVar' to value 'C:\Users\aharr\AppData\Local\Temp\Intel\Logs\Chipset_20200101132137_000_SetupChipsetx64.msi.log'
[11B0:05F4][2020-01-01T13:21:43]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[11B0:05F4][2020-01-01T13:21:43]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[11B0:05F4][2020-01-01T13:21:43]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[11B0:05F4][2020-01-01T13:21:43]i299: Plan complete, result: 0x0
[11B0:0E1C][2020-01-01T13:21:43]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''
[11B0:0E1C][2020-01-01T13:21:43]i000: ** MBA ** Getting window handle.
[11B0:0E1C][2020-01-01T13:21:43]i000: ** MBA ** Calling Engine.Apply(). Window handle: 132276
[11B0:05F4][2020-01-01T13:21:43]i300: Apply begin
[11B0:05F4][2020-01-01T13:21:43]i000: ** MBA ** Warning: ChipsetInfx86_MsiLogPathVar failed to fetch variable value: Element not found. (Exception from HRESULT: 0x80070490)
[11B0:05F4][2020-01-01T13:21:43]i010: Launching elevated engine process.
[11B0:05F4][2020-01-01T13:21:43]i011: Launched elevated engine process.
[11B0:05F4][2020-01-01T13:21:43]i012: Connected to elevated engine.
[0A68:0008][2020-01-01T13:21:43]i358: Pausing automatic updates.
[0A68:0008][2020-01-01T13:21:43]i359: Paused automatic updates.
[0A68:0008][2020-01-01T13:21:43]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c4a581e8-a702-448c-80c7-4b6192985db2}, options: 0x7, disable resume: No
[0A68:0008][2020-01-01T13:21:43]i000: Caching bundle from: 'C:\WINDOWS\Temp\{0CC65493-EF41-4881-A5ED-CCC184AF041B}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{c4a581e8-a702-448c-80c7-4b6192985db2}\SetupChipset.exe'
[0A68:0008][2020-01-01T13:21:43]i320: Registering bundle dependency provider: {c4a581e8-a702-448c-80c7-4b6192985db2}, version: 10.1.18228.8176
[0A68:0008][2020-01-01T13:21:43]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c4a581e8-a702-448c-80c7-4b6192985db2}, resume: Active, restart initiated: No, disable resume: No
[0A68:1774][2020-01-01T13:21:43]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{66F00951-0E74-43E7-9182-084A681734D0}v10.1.18228.8176\SetupChipsetx64.msi.
[0A68:1774][2020-01-01T13:21:43]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{66F00951-0E74-43E7-9182-084A681734D0}v10.1.18228.8176\media1.cab.
[0A68:1774][2020-01-01T13:21:43]i305: Verified acquired payload: cabA81C261D24835BDAD60FEAF8053B8D85 at path: C:\ProgramData\Package Cache\.unverified\cabA81C261D24835BDAD60FEAF8053B8D85, moving to: C:\ProgramData\Package Cache\{66F00951-0E74-43E7-9182-084A681734D0}v10.1.18228.8176\NullDrivers.cab.
[0A68:0008][2020-01-01T13:21:43]i323: Registering package dependency provider: {66F00951-0E74-43E7-9182-084A681734D0}, version: 10.1.18228.8176, package: SetupChipsetx64.msi
[0A68:0008][2020-01-01T13:21:43]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{66F00951-0E74-43E7-9182-084A681734D0}v10.1.18228.8176\SetupChipsetx64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPNOMODIFY="1"'
[0A68:0008][2020-01-01T13:21:43]e000: Error 0x80070641: Failed to install MSI package.
[0A68:0008][2020-01-01T13:21:43]e000: Error 0x80070641: Failed to execute MSI package.
[11B0:05F4][2020-01-01T13:21:43]e000: Error 0x80070641: Failed to configure per-machine MSI package.
[11B0:05F4][2020-01-01T13:21:43]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070641, restart: None
[11B0:05F4][2020-01-01T13:21:43]e000: Error 0x80070641: Failed to execute MSI package.
[0A68:0008][2020-01-01T13:21:43]i318: Skipped rollback of package: SetupChipsetx64.msi, action: Uninstall, already: Absent
[11B0:05F4][2020-01-01T13:21:43]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x0, restart: None
[0A68:0008][2020-01-01T13:21:43]i329: Removed package dependency provider: {66F00951-0E74-43E7-9182-084A681734D0}, package: SetupChipsetx64.msi
[0A68:0008][2020-01-01T13:21:43]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{66F00951-0E74-43E7-9182-084A681734D0}v10.1.18228.8176\
[0A68:0008][2020-01-01T13:21:43]i329: Removed package dependency provider: {FB2E163D-BC76-4FCF-935E-D8439A094ABA}, package: SetupChipsetx86.msi
[0A68:0008][2020-01-01T13:21:43]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c4a581e8-a702-448c-80c7-4b6192985db2}, resume: None, restart: None, disable resume: No
[0A68:0008][2020-01-01T13:21:43]i330: Removed bundle dependency provider: {c4a581e8-a702-448c-80c7-4b6192985db2}
[0A68:0008][2020-01-01T13:21:43]i352: Removing cached bundle: {c4a581e8-a702-448c-80c7-4b6192985db2}, from path: C:\ProgramData\Package Cache\{c4a581e8-a702-448c-80c7-4b6192985db2}\
[0A68:0008][2020-01-01T13:21:43]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c4a581e8-a702-448c-80c7-4b6192985db2}, resume: None, restart initiated: No, disable resume: No
[11B0:05F4][2020-01-01T13:21:43]i000: ** MBA ** Apply complete. Status: '0x80070641' Restart: 'None' Result: 'None'
[11B0:05F4][2020-01-01T13:21:43]i399: Apply complete, result: 0x80070641, restart: None, ba requested restart: No
[11B0:0E1C][2020-01-01T13:21:43]e000: ** MBA ** Unknown error.
Chipset_20200101132137_000SetupChipsetx64.msi - Notepad
=== Verbose logging started: 1/1/2020 13:21:43 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\Temp\{0CC65493-EF41-4881-A5ED-CCC184AF041B}\.be\SetupChipset.exe ===
MSI (c) (68:98) [13:21:43:860]: Resetting cached policy values
MSI (c) (68:98) [13:21:43:860]: Machine policy value 'Debug' is 0
MSI (c) (68:98) [13:21:43:860]:
*** RunEngine:
*** Product: C:\ProgramData\Package Cache\{66F00951-0E74-43E7-9182-084A681734D0}v10.1.18228.8176\SetupChipsetx64.msi
*** Action:
*** CommandLine:
**
MSI (c) (68:98) [13:21:43:860]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (68:98) [13:21:43:860]: Grabbed execution mutex.
MSI (c) (68:98) [13:21:43:864]: Failed to connect to server. Error: 0x8007043C
MSI (c) (68:98) [13:21:43:864]: Note: 1: 2774 2: 0x8007043C
1: 2774 2: 0x8007043C
MSI (c) (68:98) [13:21:43:864]: Failed to connect to server.
MSI (c) (68:98) [13:21:43:865]: MainEngineThread is returning 1601
=== Verbose logging stopped: 1/1/2020 13:21:43 ===
Thank you for your review and any response/update you may have! Anything helps at this point.
Happy New Year!
-Andrew