New computer build, can't download files

[jonsnow84]

Hello,
I just built my first computer and I am having an issue that I cannot find a solution to. I managed to put my computer together without any major hiccups, and install a retail copy of windows 8.1. However, I cannot download any files and I cannot figure out why. Does anyone know why this might be happening?

Some details about the problem and my system build:

-The internet appears to be working fine. One strange thing I've noticed is that although pages appear to be fully loaded the loading circle thingy never stops spinning.

- I installed Firefox from a usb, and I am experiencing the same issues in both ie and firefox. The downloads usually will not start at all and are stuck at 0% with no error messages. One thing that is interesting is that every once in awhile a download will start in firefox, but will stop downloading after a couple of MBs. I can pause and resume the download to get a few more MBs, but I still have yet to complete a download before it just stops completely.

- The computer is hooked up to a MyNet 900c router with an ethernet cable. Maybe the router is the issue?

- For some reason neither ie nor firefox will load the utorrent website. This seems very odd to me, since I have not problem getting to it on my other computers.

- I have not installed any software or drivers onto the machine except for the OS and Firefox.

- I wasn't really sure what I was doing when I partitioned my SSD drive during the OS install. Could I have possibly made it so nothing could be downloaded to the drive?

- I have tried shutting off the firewall completely. This did nothing.

- I have tried updating the OS through the control panel, but every time I've tried searching for updates it loads for a while and then ultimately fails. It does not appear that it is even able to connect to whatever server/source where it finds updates.

I have searched through countless websites and have not found a single useful piece of info for my problem. At this point I don't have any clue where to even start trying to find a solution. Does anyone know where the problem with my system might lie?

Thanks,
Ben

 

[Emerald]

How much free space is on your C: drive?

Try updating your network card driver.

 

[jonsnow84]

How much free space is on your C: drive?

Try updating your network card driver.

My Computer shows 437GB of free space on my C: drive

I just installed all of the drivers, including a network driver, off of the disc that came with my MSI Z97S Krait Edition Mobo.

I am still not having any luck. I have also noticed that there are more websites that refuse to load at all, Toms Hardware being one of them.

I am going to try installing the newest version of java and adobe flash player from a usb drive to see if that helps.

Any other suggestions?

Edit: I installed the newest versions of flash player and java and it didn't make a lick of difference. I find it very strange that websites like yahoo and facebook are loading instantaneously, but other websites like utorrent.com or tomshardware.com will not load at all.

 

[Emerald]

what kind of modem do you have?

 

[jonsnow84]

what kind of modem do you have?

I have a Motorola SurfBoard SB6121 modem connected to a Western Digital MyNet 900C router.

 

[jonsnow84]

I just did a clean reinstall of windows 8.1, it automatically updated during install but other then that I did not install any drivers or any other software.

IE seemed to be working slightly better. I was able to successfully download iTunes after only restarting the download only once, but I still cannot go to some websites.

I have Comcast, running a speed test shows a DL of 90Mbps UL of 12Mbps and a ping of 10ms, so I'm really not sure what is going on.

I'm going to try updating all of my drivers this afternoon, and reinstall firefox, but I doubt that will fix my problem because it didn't before.

 

[Emerald]

Try using the Realtek drivers 8.038 for the LAN :

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

if that does not help, for testing only, turn off your modem, connect your computer directly to the modem, and start your modem. See if it makes any difference.

 

[jonsnow84]

Try using the Realtek drivers 8.038 for the LAN :

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

if that does not help, for testing only, turn off your modem, connect your computer directly to the modem, and start your modem. See if it makes any difference.

Thanks, I'll let you know how it goes.

What is the purpose of trying the Realtek drivers?

I am guessing if it works plugging straight into the modem it shows that the problem is with my router?

 

[jonsnow84]

Try using the Realtek drivers 8.038 for the LAN :

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

if that does not help, for testing only, turn off your modem, connect your computer directly to the modem, and start your modem. See if it makes any difference.

I tried everything that we talked about, and none of it had any effect except......

Plugging my Ethernet cable directly into my modem is working perfectly First step towards success. I guess that isolates my router as the culprit? But what settings should I be looking at changing on my router?

 

[Emerald]

I believe this is your router, right?

http://support.wdc.com/product/download.asp?groupid=1704&lang=en


what Firmware Version do you have on the router?

FW 1.07.16 is the latest one.

 

[jonsnow84]

I believe this is your router, right?

http://support.wdc.com/product/download.asp?groupid=1704&lang=en


what Firmware Version do you have on the router?

FW 1.07.16 is the latest one.

That is my router (sorry I dunno why I put 900C instead of N900)

I believe I have the latest firmware because I updated it a couple of months ago, and the latest firmware was released in 2013. I will double check when I get home though.

 

[Emerald]

did the use start after you updated the firmware?

 

[jonsnow84]

did the use start after you updated the firmware?

I updated the firmware months before I started building this new computer, so I've only tested the Ethernet connection on the newest version of the firmware. I never tried using the Ethernet connection before updating the firmware to the newest version.

 

[Emerald]

Another thing you could try is to follow the WD Community and see if they have a solution for the issue. It seems to be an issue that has been reported recently, too.

http://community.wd.com/t5/My-Net-Networking-Devices/bd-p/network_devices

 

[jonsnow84]

Another thing you could try is to follow the WD Community and see if they have a solution for the issue. It seems to be an issue that has been reported recently, too.

http://community.wd.com/t5/My-Net-Networking-Devices/bd-p/network_devices

Yup, that was me lol (notice the familiar username "jonsnow" vs. "jonsnow84"). I have also searched through all of the N900 threads on the WD Community forum, and I have not found a solution so far.

I'm trying to use as many outlets as possible to solve this problem.

 

[jonsnow84]

I found out that I cannot even access my router from my desktop. Typing the address into a webpage never loads, so I was forced to change router settings wirelessly from my laptop. I am going to try plugging my laptop into the Ethernet connection tonight to see if it is the Ethernet connection or the desktop that is acting up.

I am also able to download torrents with almost no issue. They are somewhat slow (I would guess about 20% of the speed I get on my laptop) but they start right up and don't seem to have any issues.

 

[jonsnow84]

Well the problem was definitely caused by my Western Digital MyNet N900 Router. I tried plugging two different computers into it and they both experienced the same problems. I messed around with every single setting that I could think of on the router, but I still couldn't fix the problem.

I ended up using a different router and my internet is now working fine, but I'm still unhappy because I never found out what was wrong with my original router to begin with.