Hello,
First off, I apologize if posting this here as well is not kosher for these forums, but I posted this over in new home builds but have begun to wonder if perhaps that wasn't the correct spot for it. Since my problem appears to be cpu related, I thought I would toss a post over here as well to see if there were folks checking the cpu forums that would otherwise not see it elsewhere.
I'm looking for some outside opinions on some issues I've been having with my new system. It's a freshly built system with a clean copy of Windows 7 Ultimate 64-bit. I'm leaning toward a faulty processor because the errors make it seem obvious, but I've learned from being in this industry long enough that even the most obvious things can potentially have a different root cause.
System Specs:
core i7 920 - retail box, no overclocking
asus p6t mobo
6GB OCZ ddr3 1600 mem kit (3x 2GB)
1.5 GB western digital caviar green drive
corsair 850 watt psu
2 x ait radeon hd 5770
samsung dvd burner
Antec nine hundred case
using on board sound and network
for now
The issues come up at no particular time and varying length of time. I've had it happen while trying to type this post as well as while gaming. Processor temps are well within normal ranges as are motherboard temps. Case has plenty of cooling and room to grow in terms of cooling. I ran the memory test windows provides, but we all know windows isn't all that accurate. The crashes usually result in a complete stop of the machine and once it reboots it tells me there was a blue screen error. However, when the crash happens I never actually see the BSoD to obtain details from it.
However, the thing that makes it seem obvious to me and the reason I want to double check with others is the following Event 18 - WHEA-Logger error message:
"A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Internal Timer Error
Processor ID: 2"
The "Processor ID" number has been fairly consistent at 2 since I turned off hyperthreading, but it's not always that ID number. I've read a bunch of stuff about possibilities to fix crashes but none seem to list any event log error messages nor do they seem quite like the issue I'm having anyway. I'd like to call the store I purchased the parts from and inquire about swapping parts if it really is a dying part.
Also, what's a good file reader for reading the dump reports in a way that's actually helpful. None of the default document apps, nor open office seem to do the trick and I'm curious if there's helpful info in the reports since apparently Windows doesn't want me to see the blue screen error first hand.
Thanks in advance for any advice/confirmation/assistance anyone has.
First off, I apologize if posting this here as well is not kosher for these forums, but I posted this over in new home builds but have begun to wonder if perhaps that wasn't the correct spot for it. Since my problem appears to be cpu related, I thought I would toss a post over here as well to see if there were folks checking the cpu forums that would otherwise not see it elsewhere.
I'm looking for some outside opinions on some issues I've been having with my new system. It's a freshly built system with a clean copy of Windows 7 Ultimate 64-bit. I'm leaning toward a faulty processor because the errors make it seem obvious, but I've learned from being in this industry long enough that even the most obvious things can potentially have a different root cause.
System Specs:
core i7 920 - retail box, no overclocking
asus p6t mobo
6GB OCZ ddr3 1600 mem kit (3x 2GB)
1.5 GB western digital caviar green drive
corsair 850 watt psu
2 x ait radeon hd 5770
samsung dvd burner
Antec nine hundred case
using on board sound and network
for now
The issues come up at no particular time and varying length of time. I've had it happen while trying to type this post as well as while gaming. Processor temps are well within normal ranges as are motherboard temps. Case has plenty of cooling and room to grow in terms of cooling. I ran the memory test windows provides, but we all know windows isn't all that accurate. The crashes usually result in a complete stop of the machine and once it reboots it tells me there was a blue screen error. However, when the crash happens I never actually see the BSoD to obtain details from it.
However, the thing that makes it seem obvious to me and the reason I want to double check with others is the following Event 18 - WHEA-Logger error message:
"A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Internal Timer Error
Processor ID: 2"
The "Processor ID" number has been fairly consistent at 2 since I turned off hyperthreading, but it's not always that ID number. I've read a bunch of stuff about possibilities to fix crashes but none seem to list any event log error messages nor do they seem quite like the issue I'm having anyway. I'd like to call the store I purchased the parts from and inquire about swapping parts if it really is a dying part.
Also, what's a good file reader for reading the dump reports in a way that's actually helpful. None of the default document apps, nor open office seem to do the trick and I'm curious if there's helpful info in the reports since apparently Windows doesn't want me to see the blue screen error first hand.
Thanks in advance for any advice/confirmation/assistance anyone has.
Facebook
Twitter
Instagram