New Dell Inspiron Windows Start Up Loop

[rahne1971]

I bought a brand new Dell Inspiron 15 a few days ago. When I unboxed it, I did all of the updates for both Windows and Dell. I managed to load my photos, etc. from my old laptop and downloaded Webroot and Guild Wars 2. As soon as my download was done, my laptop found a couple of new software updates, downloaded them, and did a shut down & reboot. Since then, it will not boot to the start screen. It starts up with the Dell screen, moves onto getting Windows ready, and then tells me that the updates cannot be completed and are being undone. Then it starts all over. Dell has not been any help in resolving this and they want me to do a wipe and fresh install of the OS. I don't want to loose my pics because the old laptop had died and taken those with it. Can someone please help???

 

[webworkings]

Try this...

1. Turn off the laptop.
2. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. (If connected via Ethernet, unplug it.)
3. Turn on the laptop.
4. Once it fully loads, then turn on your WiFi again.

It should work now. Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Leaving you 'stuck'. Until you take away its ability to continue trying the update, hence the no WiFi, then it should load.

 

[rahne1971]

That didn't work. That was one of the first things that Dell had me try. They have also had me pull the battery overnight and reinstall it the next day to see if that cleared it.

 

[webworkings]

Did they have you try these.... Again making sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.