New desktop - garbled monitor - monitor or graphics card issue?

[Bob35890]

Hello all, a couple of weeks ago I purchased a prebuilt computer from Newegg Canada (built by Newegg as well) - for the first week or so there weren't any issues. During this time I was testing the PC with various games from my steam library.

While playing one of them (Saints Row 3) I experienced a video driver crash several times, sometimes the driver was able to recover on its own, and sometimes the screen became garbled and the PC stopped responding, in this case I needed to do a hard reset.

I uninstalled that game thinking that it may just not play well with my video card, then uninstalled the video driver and ran ATI's cleanup tool before re-downloading and installing drivers. I haven't had any other issues with games since then, but I've noticed a new problem. Sometimes when I leave the PC idle for a couple of hours, then come back and wake the screen up, the monitor is completely garbled (See this example: http://imgur.com/a/bNYOQ).

The first time this happened I did a hard reset which resolved the issue, but the second time I tried turning the monitor off and on again, which also seemed to fix the problem.

Does anyone have an opinion on whether or not these issues are related? If this second problem is likely with my monitor I don't really mind, it's an older monitor and I can deal with it. But if it's a sign of problems with the video card I'd want to speak with Newegg about either a refund or replacement - it seems way too early for components to start failing.

Details:

Video card: MSI Radeon RX480 - 4GB

OS: Windows 10 Home 64-bit

Monitor: HP Pavilion 20bw, connected to the video card via DVI-D (the monitor doesn't have HDMI)

Drivers: I was running the most recent ATI drivers when the saints' row issue happened (17.4.4 ) and did a clean install with 17.4.3 thinking maybe this issue was related to a bug in the latest version, as I had been using 17.4.3 the first week where I didn't run into any issues.

Also just wanted to add that I've been using this monitor for years with my old desktop with 0 problems of this nature, but they were connected by VGA and the machine was running Windows 7.

Thanks very much for any suggestions or info.

 

[WorldGuinessComments]

Reading on the internet there can be 2 posibilities for this 1:Motherboard or 2 power supply(this is what somebody had probs with) but however i think neither of those is a problem.Power off your pc,unplug it,wait for like 1 min for the electricity to leave the board,open the case,remove the gpu and put in in a friend's computer,or a family member etc.If the monitor garbles its probably the gpu since its doing it on another pc.If not,then the problem is probably on your monitor.Try to plug your pc with a friend's monitor etc.If it doesnt garble on an other's monitor and an other's pc its likely an other component.So if it garbles in your friend's monitor,its the gpu.

 

[dudio]

WorldGuiness' suggestions are good to help you eliminate the potential cause, however I wouldn't completely rule out the PSU. What make and model is it? What CPU are you running?

 

[Bob35890]

WorldGuiness' suggestions are good to help you eliminate the potential cause, however I wouldn't completely rule out the PSU. What make and model is it? What CPU are you running?

Hey there - unfortunately pretty much everyone in my circle sticks to laptops and mobile devices, so swapping components into an other device isn't something I can do easily. I was planning to see if I could hook my PC up to our TV since it has an HDMI port and see if i can reproduce the issue using this as a monitor, but there are other people who use it so this would also be tricky.

The other issue is this doesn't happen consistently, it's only happened a total of 2 times in the past week, and I've woken up the screen multiple times daily. My main concern is that it could morph into something worse that would mean having to replace an expensive part

The CPU is an i5-6402p and the PSU seems to just be a generic 600w ThermalTake power supply that was probably included with the case.

Edit: Also maybe worth noting that I monitor system temperatures while gaming and both the CPU and GPU seem pretty stable. GPU temp never goes above the mid 70's celsius, and is almost always 65 or lower even while gaming. CPU never goes past 40.

 

[WorldGuinessComments]

WorldGuiness' suggestions are good to help you eliminate the potential cause, however I wouldn't completely rule out the PSU. What make and model is it? What CPU are you running?

Hey there - unfortunately pretty much everyone in my circle sticks to laptops and mobile devices, so swapping components into an other device isn't something I can do easily. I was planning to see if I could hook my PC up to our TV since it has an HDMI port and see if i can reproduce the issue using this as a monitor, but there are other people who use it so this would also be tricky.

The other issue is this doesn't happen consistently, it's only happened a total of 2 times in the past week, and I've woken up the screen multiple times daily. My main concern is that it could morph into something worse that would mean having to replace an expensive part

The CPU is an i5-6402p and the PSU seems to just be a generic 600w ThermalTake power supply that was probably included with the case.

Edit: Also maybe worth noting that I monitor system temperatures while gaming and both the CPU and GPU seem pretty stable. GPU temp never goes above the mid 70's celsius, and is almost always 65 or lower even while gaming. CPU never goes past 40.

awww snap.I mean that tv method can work but since nobody owns a pc,then idk what should you do..Good luck mate.