Hello, I just had a new fiber install and whoever put in the work order at my isp initially put it in as 100Mbps. The installers checked and made sure I was getting 100 Mbps and they left. I promptly called the isp and told them I wanted the 1Gbps plan. I gave it a couple days and I'm still only getting ~100Mbps via speedtest.net, fast.com, and google speed check.
I called my ISP tech support and they called the isp noc and they have confirmed that the speed change order was completed. Tech support suggested it was probably a bad cable somewhere on my end. They're going to send someone out sometime later next week but I'm trying to cover my bases and make sure there's not a problem on my side.
WHAT I'VE TRIED
I have verified that I'm getting a 1Gbps local connection via "ethernet status" in windows directly to my router.
I've went ahead and tried bypassing my router and connecting directly to the ONT outside and still have the same problem.
I've tried multiple laptops and multiple known good cat 6 cables at the ONT and every one of them show a 1Gbps connection in "ethernet status" in windows but speed test is the same each time. The speed test always starts by briefly flying up to 250Mbps for about a half a second and then quickly drops to and stays right around 100Mbps for the remainder of the test.
I believe I've covered all the bases and it pretty much has to be on their end.... right?? Anything else I can try in the mean time?
I called my ISP tech support and they called the isp noc and they have confirmed that the speed change order was completed. Tech support suggested it was probably a bad cable somewhere on my end. They're going to send someone out sometime later next week but I'm trying to cover my bases and make sure there's not a problem on my side.
WHAT I'VE TRIED
I have verified that I'm getting a 1Gbps local connection via "ethernet status" in windows directly to my router.
I've went ahead and tried bypassing my router and connecting directly to the ONT outside and still have the same problem.
I've tried multiple laptops and multiple known good cat 6 cables at the ONT and every one of them show a 1Gbps connection in "ethernet status" in windows but speed test is the same each time. The speed test always starts by briefly flying up to 250Mbps for about a half a second and then quickly drops to and stays right around 100Mbps for the remainder of the test.
I believe I've covered all the bases and it pretty much has to be on their end.... right?? Anything else I can try in the mean time?