I am completely new to desktop pc's. In the past I always bought MSI/HP Omen laptops. Loved those laptops but I wanted to push the gaming rig even further. Last weekend I bought all the computer parts that I wanted (see list below). The only issue was that I had no experience in building the PC. Because of that I asked my friend to build it for me. Right now I am quite sad. I been having issues with the build since day 2.
Currently the computer can randomly crash at random times. It can crash in 1hour, 2 hours or even 3 hours+. The crash occur mostly under load but today it even happens when doing some school documentation. The temps are quite decent. CPU - 70C / CPU 55-60C.
Whenever the crash happens my keyboard / mouse loses power, I get a completely black screen (monitor still on) and the computer instantly boot's up again. No error, no blue screen.
I had two situations:
In the first situation the computer boots up and POSTS. It will work just as intended. I can do tests and play around on it until it crashes again.
The second situation is that the computer won't boot at all. It will get into a crash loop. The crash will happen right after booting up (after seeing the motherboard work) or just after windows started. It can cancel windows repair and shutdown again.
I have brought the computer to a repair shop, they switched the RAM slots and said it would work again and they enabled XMP on the RAM slots (they run 3600 hz, 1.35V) . After this change the crashes happen a lot less often. However they do still happen. Today it crashed while doing school work. (It didn't crash in my 6 hours gaming session in call of duty warzone).
You guys are my last hope to help me out.
I have no idea how I can solve this issue.
IMPORTANT
I have purchased new RAM / Power supply and tested it with that. It still randomly shut down after 40 minutes. Total cost is around 3000 now, and it's still not working . I am very very upset.
CPU AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor
CPU Cooler Scythe Mugen 5 Rev. B 51.17 CFM CPU Cooler
Motherboard ASRock X570 Pro4 ATX AM4 Motherboard
Memory G.Skill Ripjaws V 32 GB (2 x 16 GB) DDR4-3600 Memory
Storage Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive
Video Card MSI GeForce RTX 2080 SUPER 8 GB GAMING X TRIO Video Card
Case Phanteks ECLIPSE P350X ATX Mid Tower Case -
Power Supply Cooler Master MWE Gold 750 W 80+ Gold Certified Fully Modular ATX Power Supply
Currently the computer can randomly crash at random times. It can crash in 1hour, 2 hours or even 3 hours+. The crash occur mostly under load but today it even happens when doing some school documentation. The temps are quite decent. CPU - 70C / CPU 55-60C.
Whenever the crash happens my keyboard / mouse loses power, I get a completely black screen (monitor still on) and the computer instantly boot's up again. No error, no blue screen.
I had two situations:
In the first situation the computer boots up and POSTS. It will work just as intended. I can do tests and play around on it until it crashes again.
The second situation is that the computer won't boot at all. It will get into a crash loop. The crash will happen right after booting up (after seeing the motherboard work) or just after windows started. It can cancel windows repair and shutdown again.
I have brought the computer to a repair shop, they switched the RAM slots and said it would work again and they enabled XMP on the RAM slots (they run 3600 hz, 1.35V) . After this change the crashes happen a lot less often. However they do still happen. Today it crashed while doing school work. (It didn't crash in my 6 hours gaming session in call of duty warzone).
You guys are my last hope to help me out.
I have no idea how I can solve this issue.
IMPORTANT
I have purchased new RAM / Power supply and tested it with that. It still randomly shut down after 40 minutes. Total cost is around 3000 now, and it's still not working . I am very very upset.
CPU AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor
CPU Cooler Scythe Mugen 5 Rev. B 51.17 CFM CPU Cooler
Motherboard ASRock X570 Pro4 ATX AM4 Motherboard
Memory G.Skill Ripjaws V 32 GB (2 x 16 GB) DDR4-3600 Memory
Storage Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive
Video Card MSI GeForce RTX 2080 SUPER 8 GB GAMING X TRIO Video Card
Case Phanteks ECLIPSE P350X ATX Mid Tower Case -
Power Supply Cooler Master MWE Gold 750 W 80+ Gold Certified Fully Modular ATX Power Supply