Question New Gigabyte Z790 board keeps disconnecting from Internet. I225-V controller problem?

[Jucca]

Hi guys, recently bought Gigabyte Z790 AERO G mobo with integrated I225-V (3) controller, and since then, i have random disconnects on daily basis. Sometimes need to disable/enable adapter to get it working again, sometimes physical reconnect, and even need to reboot PC.
Saw in past people had problems with very same controller, on Z490 boards, but can't find anywhere firmware update tool and never firmware for this particular ethernet card.

Here is link to Intel workaround:

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html


Event viewer says:


https://ibb.co/h9Q4BPs

https://ibb.co/HPBqqcf

It's not the cable, using cat7.
No problems with "old" Asus Z690 board using same cable and router. However, changed cable, same thing.

 

[kanewolf]

It's not the cable, using cat7.

That is irrelevant. Any cable an be bad. A "cat 7" label is probably meaningless. Get a new, factory made, 100% copper, round, 22-24GA cat5e or cat6a cable. I like the 5e monoprice cables -- https://www.amazon.com/Monoprice-Flexboot-Cat5e-Ethernet-Patch/dp/B00KWS7GAC?th=1

 

[Jucca]

That is irrelevant. Any cable an be bad. A "cat 7" label is probably meaningless. Get a new, factory made, 100% copper, round, 22-24GA cat5e or cat6a cable. I like the 5e monoprice cables -- https://www.amazon.com/Monoprice-Flexboot-Cat5e-Ethernet-Patch/dp/B00KWS7GAC?th=1

I meant, tried other cable. No luck.
Saw many people have problems with random disconnect with I225-V
Even Intel declared it have bugs.

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html

However, tried to downgrade NIC FW, but no luck as I have newer

https://ibb.co/jw3kLgd

 

[Jucca]

Guys, please can someone help me here. This keeps disconnecting.
Saw the 4th revision is out, named I-226, and the problem continued even there.

https://community.intel.com/t5/Ethernet-Products/Intel-R-Ethernet-Contoller-I226-V-connection-drop/m-p/1439558

 

[kanewolf]

Guys, please can someone help me here. This keeps disconnecting.
Saw the 4th revision is out, named I-226, and the problem continued even there.

https://community.intel.com/t5/Ethernet-Products/Intel-R-Ethernet-Contoller-I226-V-connection-drop/m-p/1439558

If there really is a hardware problem with the 225V what do you believe this forum can do.
Buy a PCIe card with a different chipset.