New GPU, no BEEP, no display (old GPU works fine)

[razrvoir]

I recently purchased MSI Radeon RX 580 ARMOR OC 8GB to replace my old Colorful GeForce GT 520 and new PSU. After replacing the GPU the computer boots (the fans start working on both the CPU and new GPU), but there are no BEEPs, and no DISPLAY whatsoever. It just hangs on black screen.

If I insert my old graphic card, or use the integrated graphics everything works fine. The system boots normally.
The problem is only with the new GPU.
My mobo have a PCI-E 2gen and a new GPU uses 3gen, but I heard that it shouldn't be a problem.

My setup
CPU: i7-2600
Motherboard: MSI H61M-P21 (B3)
RAM: 2x8GB Corsair ValueSelect Series DDR3-1333 - CL9
Video: MSI Radeon RX 580 ARMOR OC 8GB
Power Supply: Antec VP-PC 500W (new, bought with the card)
Hard drive(s): OCZ SSD
Operating System: Windows 8.1

Steps I've taken:
1. It requires the 8pin connector (8pin), I attached PCI-E 6+2 connector from PSU to it.
2. I updated to the latest BIOS (from 2013 😉 https://www.msi.com/Motherboard/support/H61MP21_B3.html#down-bios )
3. After playing a little bit with BIOS setting (set to start with Integrated Graphics, and enabled "multi monitor" option) I was able to boot to Windows with my new GPU attached. But I cannot see it in device manager. I tried to install drivers for Radeon.
4. I uninstalled old drivers, tried to disable/uninstall integrated drivers.

My last ideas are:
1. GPU broken
2. Motherboard <> GPU incomatibility

 

[yamahahornist]

The motherboard won't be causing the problems because of the gen 2 PCIE; thats fine. You need to make sure your display cable is plugged into your video card and the bios is set up to boot from the GPU not integrated. Also, try turning off the integrated graphics in the bios.

 

[razrvoir]

The motherboard won't be causing the problems because of the gen 2 PCIE; thats fine. You need to make sure your display cable is plugged into your video card and the bios is set up to boot from the GPU not integrated. Also, try turning off the integrated graphics in the bios.

I checked and tried different cables (HDMI, DVI). Tried setting GPU as primary. None of it helped.

 

[yamahahornist]

The motherboard won't be causing the problems because of the gen 2 PCIE; thats fine. You need to make sure your display cable is plugged into your video card and the bios is set up to boot from the GPU not integrated. Also, try turning off the integrated graphics in the bios.

I checked and tried different cables (HDMI, DVI). Tried setting GPU as primary. None of it helped.

Sounds like a bad GPU; if you just got it do a RMA/Return for a replacement. Sorry man!

 

[razrvoir]

Sounds like a bad GPU; if you just got it do a RMA/Return for a replacement. Sorry man!

Not likely that it's related to my motherboard being incompatible?

 

[yamahahornist]

Sounds like a bad GPU; if you just got it do a RMA/Return for a replacement. Sorry man!

Not likely that it's related to my motherboard being incompatible?

Nah; there would be no problem with that

 

[razrvoir]

I tried one more time today.

1. I inserted my new GPU.
2. I attached my integrated GPU using VGA cable.
3. I setup BIOS to use integrated GPU as primary.
4. Launched the Windows (it started fine on integrated).

The fans are working on new GPU.
And here are some screenshots:
- Device Manager: http://i67.tinypic.com/2dv35tc.jpg or https://ibb.co/cf9AWQ
- GPU-Z: http://gpuz.techpowerup.com/17/04/28/hz9.png

Looks like there is some drivers conflict, or some other problem... I have no idea. Any thoughts?


I tried installing the Radeon drivers but it says I already have them ???

 

[razrvoir]

I managed to fix the issue. ))

What I did:
1. If you look at my previous posts you can see that I got to the point where my GPU wasnt recognized by OS.
2. I downloaded DDU (a 3rd party drivers uninstaller), booted into Safe Mode and removed all of the drivers that I could.
3. Booted normally into Windows and ran AMD RADEON driver installer. It kept saying that my drivers are already installed (?!?).
4. I have Windows 8.1 x64 installed, so I ran the installer again with Windows 7 compatibility mode (as the installer was for Win7, the AMD only has Win7 and Win10 versions).

Then the drivers started to install normally. I got some "1603 general error" at the end (see: http://support.amd.com/en-us/kb-articles/Pages/KB1603.aspx ) but since then the card works and is recognized!

I'll try now to reinstall the whole system, and upgrade my Windows and hope there will be no problems whatsoever.

Thanks for help everyone.