Question New GPU will not display on Monitor because of Refresh Rate

minun

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May 27, 2010
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The Issue
View: https://i.imgur.com/LWbHyOw.jpg


Monitor is Dell SP2309W, GPU is AMD RX 6700 XT, Cable is HDMI to HDMI

I installed the GPU yesterday, since then it will not display on my monitor because of the refresh rate, it will black screen, glitch screen or struggle to display

I used DDU by Guru3D(https://www.guru3d.com/files-details/display-driver-uninstaller-download.html) and I believe when it uninstalled my monitor
View: https://i.imgur.com/H0s4plQ.jpg


The issue began and my monitor is replaced with a basic driver that can not communicate what refresh rate it can support

I am trying to find drivers for my monitor Dell SP2309W but nothing worked so far, prior to this situation it would say DELL SP2309W in Devices and Printers
View: https://i.imgur.com/UhDWPVg.png

and under Monitor in Device Manager
View: https://i.imgur.com/1R9sJ7W.png


It no longer does and has been replaced by what Windows has found

My old TV can display without an issue
View: https://i.imgur.com/hgg0rua.jpg


If the GPU drivers are uninstalled or I boot in Safe Mode
View: https://i.imgur.com/EBvXkIn.png


It will display on the monitor, while in Safe Mode it thinks my monitor is still the old TV
View: https://i.imgur.com/o3rHPuR.jpg


I tried lowering the resolution, did not help

A little digging shows the generic driver is at 64 Hertz
View: https://i.imgur.com/5vISDiA.jpg


with no other options available, which exceeds my monitor limitation of 2048x1152@60Hz

View: https://i.imgur.com/oDybO1h.png


Please help!
 

Ralston18

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minun

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Start over:

Go to AMD's website to find the applicable drivers.

Manually download the drivers, reinstall, and reconfigure.

I found the following driver link but you need to verify that I correctly matched GPU, OS, etc.

https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6700-series/amd-radeon-rx-6700-xt

Do not use any third party utilities or tools to install drivers. You have little or no control about what they actually install and/or do.

Yes, I have been using this one which is the same as you have linked

View: https://imgur.com/a/mgBdOgn


I guess I will use AMD to uninstall and reinstall, is it okay to do this in safe mode with networking?
 

Ralston18

Titan
Moderator
Should be fine.

In fact, the less the computer is trying to the better. Safe mode reduces/limits the number of running processes.

For example, I do not run any additional apps or otherwise multi-task when doing new installs, backups, updates, etc..

Even though the computer is able to do so there is no need to do so. At least for me.

"One change at a time" philosophy.
 

minun

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Should be fine.

In fact, the less the computer is trying to the better. Safe mode reduces/limits the number of running processes.

For example, I do not run any additional apps or otherwise multi-task when doing new installs, backups, updates, etc..

Even though the computer is able to do so there is no need to do so. At least for me.

"One change at a time" philosophy.
Any uninstall and reinstall did not help

When the HDMI is connected to the TV, it is connected to the AMD RX 6700 XT, when the HDMI is connected to the monitor, it is connect to the Microsoft Basic Display Driver, confirmed this in Safe Mode where my monitor works at 1Hz

Microsoft Basic Display Driver continues to force 64Hz on my monitor
 

Ralston18

Titan
Moderator
Dual display?

GPU ------HDMI cable ------> Dell monitor

and

Motherboard HDMI port ---- HDMI cable -----> TV (make and model ?)

Or are you physically switching the HDMI cable back and forth between Dell monitor and TV?

If you place the mouse cursor on an empty area of the desktop and right click are you able to access the applicable AMD control panel to check the configuration settings?

Do you see both the Dell monitor and TV listed choices/dual displays?

If you place the mouse cursor on an empty area of the desktop and then press "WIN "+ "P" what Project choice is shown?
 

minun

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Dual display?

GPU ------HDMI cable ------> Dell monitor

and

Motherboard HDMI port ---- HDMI cable -----> TV (make and model ?)

Or are you physically switching the HDMI cable back and forth between Dell monitor and TV?

If you place the mouse cursor on an empty area of the desktop and right click are you able to access the applicable AMD control panel to check the configuration settings?

Do you see both the Dell monitor and TV listed choices/dual displays?

If you place the mouse cursor on an empty area of the desktop and then press "WIN "+ "P" what Project choice is shown?
I am physically switching the HDMI back and forth, my board does not have on-board video, no AMD control panel when I am on my Monitor
 

minun

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With the Monitor connected to the GPU in Safe Mode, I set it to the lowest resolution and made progression with normal boot-up against a glitching screen
View: https://imgur.com/Oky7X6v


it gave me enough visibility to change the Monitor's refresh rate, which was the goal

The display is stabilized on the Monitor with glitching lines
View: https://imgur.com/eIHa1ot


(which I can probably live with)

After uninstalling again with DDU, this time I let Windows install the drivers and did not download anything from AMD, afraid that it will glitch out again after installing the software, regardless if I download from AMD or Windows install the drivers, it glitches out after installation and not prior to

The issue now is I am stuck at 25Hz
View: https://imgur.com/dyOVQ3u


if I set it any higher (Regardless of resolution), it will glitch out
View: https://imgur.com/vYNf6DD

like that or this
View: https://imgur.com/N8IN7T9


I think this is the first time I used HDMI to HDMI cable with the Monitor (Maybe this is the problem), my previous GPU used Mini DisplayPort to HDMI which works fine, I was able to set the Monitor at its highest resolution at 60Hz and 75Hz with some lower resolutions

I removed all inactive devices under Monitor
View: https://imgur.com/CH3qKtp

within Device Manager, leaving only the active Monitor

I scanned with Command Prompt
View: https://imgur.com/WM8Lef0

no issues detected

Placing this topic as solved (Since I kind of reach the goal just to deal with another issue) and making a new topic on the current issue

I want to thank every one that viewed, responded and left advice!

If you see my new topic, again, please help!
 

minun

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The issue( View: https://imgur.com/vYNf6DD
)

Another example of the issue( View: https://imgur.com/N8IN7T9
)

Monitor is Dell SP2309W, GPU is AMD Radeon RX 6700 XT, Cable is HDMI to HDMI (Modern)

I am able to stabilize the Display on the Monitor with glitching lines( View: https://imgur.com/eIHa1ot
) by setting it at 25Hz( View: https://imgur.com/dyOVQ3u
) or under, if I attempt to set it any higher, it will cause the issues shown above

I removed all inactive devices under Monitor( View: https://imgur.com/CH3qKtp
) within Device Manager, leaving only the active Monitor

I scanned with Command Prompt( View: https://imgur.com/WM8Lef0
), no issues detected

This began after I used DDU by Guru3D(https://www.guru3d.com/files-details/display-driver-uninstaller-download.html) to remove my previous GPU (2 days ago) and installed AMD Radeon RX 6700 XT

I think this is the first time I used HDMI to HDMI cable with the Monitor (Maybe this is the problem), my previous GPU used Mini DisplayPort to HDMI which works fine, I was able to set the Monitor at its highest resolution at 60Hz and 75Hz with some lower resolutions

I tried 3 different HDMI cables (2 old and 1 modern) only to see the same results, my old TV has no issues when I use the same cables to display at 1080p 60Hz

After I uninstalled (With DDU), I let Windows install the drivers and have not downloaded anything from AMD, afraid that it will glitch out if I do

Please help!

Previous issue that led to this point( https://www.reddit.com/r/pcmasterrace/comments/sasc8n View: https://www.reddit.com/r/pcmasterrace/comments/sasc8n/new_gpu_will_not_display_on_monitor_because_of/
)
 

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