Build: ASUS F2 a85 V-Pro, AMD A10-5600 CPU, 16 gigs DDR3 1600, 850 Watt Thermaltake PSU, Samsung 850 Evo SSD 500 gig, New videocard: ASUS R9-380, old video card: HD6670. Running Win 8.1.
OK--the problem is that with my new R9-380 installed I appear to have lost the restart function. I cannot do a restart from the desktop (no matter which option used), and even if I enter UEFI, when I leave, the computer does not enter boot mode. So, to be clear, I can re-start the computer if I shut it down and use the button to turn it on again. But I don't have the restart-from-desktop capability.
The symptom: during the reboot the monitor goes into power saving mode and the computer itself turns all its fans on full and hangs up in that phase (it never used to turn its fans up all the way during reboot). No reboot occurs. It just stays there cranking its fans. (system temps are normal when system is up and running).
So....I've tried a variety of things, none of which has worked. I need to add that I have great graphics and the various benchmarks (3DMark, UserBenchmark, and Windows Experience) all agree that everything is dandy (and performance improved over previous card).
1. Going to AMD web site and installing drivers *without* using DDU first. The idea being just to let AMD do its thing with its own products. (some driver removal occurs in the AMD installation process, which I know because my uninstaller program notifies me) Result was full graphics, but no re-start capability.
2. So I tried again using DDU first. I used it in regular desktop mode. Remember, I can't use the PC or DDU in safe mode, I have no way to get into safe mode without restart, and that's the issue, I can't re-start. Having used DDU to uninstall graphics drivers, I got that big bloated screen effect. I navigated to the AMD web site and installed drivers there (Radeon Crimson 16.9.2) Full graphics, but no-restart capability. (I also went to their we'll-check-what-you-need for you page and it informed me that I had all the latest drivers and updates)
3. I initiated a restore-point from before the card's arrival and ran the PC with the drivers from the 6670, using the R9-380. At first boot, the graphics were the default chip graphics, big and bloated, but then the PC did a big monitor blink and fully normal graphics resulted. So, I got full graphics, but still no re-start capability.
4. Note that I already had done what the wise heads have recommended in the past, that I disregard the enclosed CD and go directly to the web site, Running out of ideas, I went against common wisdom and installed the drivers from the CD on top of the restore point from before the card's arrival. This CD graphics installation is telling me that I should install Radeon Crimson 16.9.2, which, per #2 above, I already tried. Anyhow I have functioning graphics but no re-start capability. It appears to be no different than permutations 1-3, except it's bugging me to update drivers.
Am I missing something obvious here? My recent installation of an R9-270X upstairs on an identical build did not have these issues. It was my training run for this video card update. The only difference is that the prior history of THAT computer was using apu graphics only. The R9-270x is the first card to be used up there. Downstairs I've had the 6670 for a long time to run dual monitors. The R9-380 also runs both monitors. It does what it is supposed to do, but I can't restart.
I could pretend that this is not a problem but re-start is something that occasionally is needed, particularly to do things like enter safe mode. I would be tempted to do a repair of the OS but there's a catch: the CD I have is win 8.0, I think repair mode would require me to find and download 8.1 again on top of it, and do the hundreds-of-updates thing. I really would rather NOT return this card as I have no reason to think that a new one would do any better.
Any suggestions would be appreciated,
Greg N
OK--the problem is that with my new R9-380 installed I appear to have lost the restart function. I cannot do a restart from the desktop (no matter which option used), and even if I enter UEFI, when I leave, the computer does not enter boot mode. So, to be clear, I can re-start the computer if I shut it down and use the button to turn it on again. But I don't have the restart-from-desktop capability.
The symptom: during the reboot the monitor goes into power saving mode and the computer itself turns all its fans on full and hangs up in that phase (it never used to turn its fans up all the way during reboot). No reboot occurs. It just stays there cranking its fans. (system temps are normal when system is up and running).
So....I've tried a variety of things, none of which has worked. I need to add that I have great graphics and the various benchmarks (3DMark, UserBenchmark, and Windows Experience) all agree that everything is dandy (and performance improved over previous card).
1. Going to AMD web site and installing drivers *without* using DDU first. The idea being just to let AMD do its thing with its own products. (some driver removal occurs in the AMD installation process, which I know because my uninstaller program notifies me) Result was full graphics, but no re-start capability.
2. So I tried again using DDU first. I used it in regular desktop mode. Remember, I can't use the PC or DDU in safe mode, I have no way to get into safe mode without restart, and that's the issue, I can't re-start. Having used DDU to uninstall graphics drivers, I got that big bloated screen effect. I navigated to the AMD web site and installed drivers there (Radeon Crimson 16.9.2) Full graphics, but no-restart capability. (I also went to their we'll-check-what-you-need for you page and it informed me that I had all the latest drivers and updates)
3. I initiated a restore-point from before the card's arrival and ran the PC with the drivers from the 6670, using the R9-380. At first boot, the graphics were the default chip graphics, big and bloated, but then the PC did a big monitor blink and fully normal graphics resulted. So, I got full graphics, but still no re-start capability.
4. Note that I already had done what the wise heads have recommended in the past, that I disregard the enclosed CD and go directly to the web site, Running out of ideas, I went against common wisdom and installed the drivers from the CD on top of the restore point from before the card's arrival. This CD graphics installation is telling me that I should install Radeon Crimson 16.9.2, which, per #2 above, I already tried. Anyhow I have functioning graphics but no re-start capability. It appears to be no different than permutations 1-3, except it's bugging me to update drivers.
Am I missing something obvious here? My recent installation of an R9-270X upstairs on an identical build did not have these issues. It was my training run for this video card update. The only difference is that the prior history of THAT computer was using apu graphics only. The R9-270x is the first card to be used up there. Downstairs I've had the 6670 for a long time to run dual monitors. The R9-380 also runs both monitors. It does what it is supposed to do, but I can't restart.
I could pretend that this is not a problem but re-start is something that occasionally is needed, particularly to do things like enter safe mode. I would be tempted to do a repair of the OS but there's a catch: the CD I have is win 8.0, I think repair mode would require me to find and download 8.1 again on top of it, and do the hundreds-of-updates thing. I really would rather NOT return this card as I have no reason to think that a new one would do any better.
Any suggestions would be appreciated,
Greg N