New Hard Drive no showing anywhere (including BIOS)

[hazza7107]

I have just bought a new Hard Drive, sold as brand new, and I am unable to find it in the BIOS (or elsewhere).

I have tried swapping cables with another HDD I have in my system, and that one still worked, and this one still did not work.

 

[ss202sl]

It's possible it's dead. Does it spin up?

 

[captaincharisma]

how big is the HDD? is it 4 or 5 TB?

 

[hazza7107]

2TB Hard drive, I think i heard movement but I have 3 drives there so its hard to say for sure.

 

[mjslakeridge]

Did you try it on the SATA port that one of your working drives is currently connected to? Are all SATA ports enabled in the BIOS? (I ran across this once).

 

[hazza7107]

Yes, I completely swapped the cables around with a working drive, which still worked after switching, and the new drive was still not showing up anywhere

 

[mjslakeridge]

If you swapped both SATA and power cables on the HDD end (not the motherboard or PSU end), then it appears the new drive is dead.

 

[hazza7107]

I did, I will return the drive and get a new one, that is what I thought but wanted to try anything possible before having to send the drive back.

Thanks for the help

 

[mjslakeridge]

What is the capacity of the HDD? What operating system are you using? Does your motherboard support the capacity of the HDD?

 

[hazza7107]

2TB, Windows 10, Gigabyte 970 which I believe supports up to 3TB+

 

[mjslakeridge]

OK, with Windows 7 and previous there was a 2TB limit, so that is not your issue. Looks like a faulty HDD. Let us know when you get a replacement.

 

[hazza7107]

Thanks, I will be sending the HDD back tomorrow so will hopefully receive a replacement within a week

 

[captaincharisma]

OK, with Windows 7 and previous there was a 2TB limit, so that is not your issue. Looks like a faulty HDD. Let us know when you get a replacement.

it wasn't a windows limitation but a BIOS one. a Legacy BIOS was only able to read HDD up to 2 or 3TB. this is why they have UEFI loaded on every motherbaord now