[SOLVED] New HDD - Passed SeaTools but Fails WD Diagnostics

[Wojna12]

Longtime lurker with a question..

I bought a 10TB Seagate hard drive STEB10000400 and I wanted to make sure its healthy. It passed the 'WD Data Lifeguard Diagnostic for Windows' SMART, and Quick test but failed the Long test. However it passed all the SeaTools test - Smart, Short DST, Short, Long. CrystalDisk and HDDScan also shows it as good health.

Is the drive healthy or should I try and exchange it?

Below is the Crystaldisk info for it (removed the other drives). It is Drive #7. Below it also see HDDScan info.

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CrystalDiskInfo 8.2.0 (C) 2008-2019 hiyohiyo
Crystal Dew World : https://crystalmark.info/
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OS : Windows 10 [10.0 Build 18362] (x64)
Date : 2020/03/10 21:26:52

-- Controller Map ----------------------------------------------------------
+ Standard SATA AHCI Controller [ATA]
- WDC WD1003FZEX-00MK2A0
- Samsung SSD 860 EVO 500GB
- ST6000DM003-2CY186
- TSSTcorp CDDVDW SH-224DB

• Microsoft Storage Spaces Controller [SCSI]
• ASRock RAM Disk [SCSI]

+ USB Attached SCSI (UAS) Mass Storage Device [SCSI]
- Seagate Expansion Desk SCSI Disk Device

-- Disk List ---------------------------------------------------------------

(7) ST10000DM0004-1ZC101 : 10000.8 GB [6/2/0, sa1] - st

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(7) ST10000DM0004-1ZC101
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Model : ST10000DM0004-1ZC101
Firmware : DN01
Serial Number : ZA2C8W2V
Disk Size : 10000.8 GB (8.4/137.4/10000.8/10000.8)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 19532873728
Rotation Rate : 7200 RPM
Interface : UASP (Serial ATA)
Major Version : ACS-3
Minor Version : ACS-3 Revision 4
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 111 hours
Power On Count : 5 count
Temperature : 47 C (116 F)
Health Status : Good
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----
Drive Letter : H:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 _77 _65 _44 00000349BD52 Read Error Rate
03 _93 _93 __0 000000000000 Spin-Up Time
04 100 100 _20 000000000007 Start/Stop Count
05 100 100 _10 000000000000 Reallocated Sectors Count
07 _73 _60 _45 00000153EF8F Seek Error Rate
09 100 100 __0 6CC80000006F Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C 100 100 _20 000000000005 Power Cycle Count
B8 100 100 _99 000000000000 End-to-End Error
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BC 100 100 __0 000000000000 Command Timeout
BD 100 100 __0 000000000000 High Fly Writes
BE _53 _50 _40 0000310B002F Airflow Temperature
BF 100 100 __0 000000000001 G-Sense Error Rate
C0 100 100 __0 000000000000 Power-off Retract Count
C1 100 100 __0 000000000016 Load/Unload Cycle Count
C2 _47 _50 __0 000B0000002F Temperature
C3 __9 __9 __0 00000349BD52 Hardware ECC recovered
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __1 000000000000 Write Error Rate
F0 100 253 __0 7A5700000039 Head Flying Hours
F1 100 253 __0 000000317DB4 Total Host Writes
F2 100 253 __0 0012A49F7A61 Total Host Reads

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2020 5A41 3243 3857 3256
020: 0000 0000 0000 444E 3031 2020 2020 5354 3130 3030
030: 3044 4D30 3030 342D 315A 4331 3031 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 5D10
060: FFFF 0FFF 0000 0407 0003 0078 0078 0078 0078 0008
070: 0000 0000 0000 0000 0000 001F 8D0E 0046 08CC 0000
080: 07F0 006D 306B 7561 6173 3069 B441 6173 007F 81B0
090: 81B0 0000 FFFE 0000 FE00 1000 0000 0000 2710 0000
100: 0000 8C40 0004 0000 0000 0000 6003 0000 5000 C500
110: C3FC 8BC4 0000 0000 0000 0000 0000 0000 0000 41DE
120: 409C 0000 0000 0000 0000 0000 0000 0000 0021 0000
130: 8C40 0000 8C40 2020 0002 0140 0100 5000 3C06 3C0A
140: 0000 003C 0000 0008 0000 0000 FDFF 0280 0000 0370
150: 0008 0000 0000 0C33 0000 8008 0000 01A5 9700 8068
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 50BD 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000
230: 0000 8C40 0004 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 8DA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 4D 41 52 BD 49 03 00 00 00 03 03
010: 00 5D 5D 00 00 00 00 00 00 00 04 32 00 64 64 07
020: 00 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
030: 00 00 07 0F 00 49 3C 8F EF 53 01 00 00 00 09 32
040: 00 64 64 6F 00 00 00 C8 6C 1D 0A 13 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 64 64 05 00 00 00 00
060: 00 00 B8 32 00 64 64 00 00 00 00 00 00 00 BB 32
070: 00 64 64 00 00 00 00 00 00 00 BC 32 00 64 64 00
080: 00 00 00 00 00 00 BD 3A 00 64 64 00 00 00 00 00
090: 00 00 BE 22 00 35 32 2F 00 0B 31 00 00 00 BF 32
0A0: 00 64 64 01 00 00 00 00 00 00 C0 32 00 64 64 00
0B0: 00 00 00 00 00 00 C1 32 00 64 64 16 00 00 00 00
0C0: 00 00 C2 22 00 2F 32 2F 00 00 00 0B 00 00 C3 1A
0D0: 00 09 09 52 BD 49 03 00 00 00 C5 12 00 64 64 00
0E0: 00 00 00 00 00 00 C6 10 00 64 64 00 00 00 00 00
0F0: 00 00 C7 3E 00 C8 C8 00 00 00 00 00 00 00 C8 23
100: 00 64 64 00 00 00 00 00 00 00 F0 00 00 64 FD 39
110: 00 00 00 57 7A 2A F1 00 00 64 FD B4 7D 31 00 00
120: 00 00 F2 00 00 64 FD 61 7A 9F A4 12 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 48 02 00 7B
170: 03 00 01 00 01 FF 02 5E 03 00 00 00 00 00 00 00
180: 00 00 05 00 CA 00 00 00 07 0B 0A 02 0B 0B 07 0B
190: 00 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 01 00 00 00 67 E7 72 AB 5D 00 00 00
1B0: 00 00 00 00 01 00 08 00 B4 7D 31 00 00 00 00 00
1C0: 61 7A 9F A4 12 00 00 00 00 00 00 00 D6 28 6B 00
1D0: 01 00 01 00 00 00 00 00 46 12 00 00 06 00 00 00
1E0: 02 00 00 00 00 00 00 00 00 00 00 00 00 00 0B 0D
1F0: 00 00 00 00 00 00 00 00 00 00 03 19 00 00 00 14

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 2C 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 0A 00 00 00 00 00 00 00 00
030: 00 00 07 2D 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B8 63 00 00 00 00 00 00 00 00 00 00 BB 00
070: 00 00 00 00 00 00 00 00 00 00 BC 00 00 00 00 00
080: 00 00 00 00 00 00 BD 00 00 00 00 00 00 00 00 00
090: 00 00 BE 28 00 00 00 00 00 00 00 00 00 00 BF 00
0A0: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
0B0: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
0C0: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C3 00
0D0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0E0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0F0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 C8 01
100: 00 00 00 00 00 00 00 00 00 00 F0 00 00 00 00 00
110: 00 00 00 00 00 00 F1 00 00 00 00 00 00 00 00 00
120: 00 00 F2 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F8



HDDSCAN INFO

HDDScan S.M.A.R.T. Report




State:
Model: ST10000DM0004-1ZC101
Firmware: DN01
Serial: ZA2C8W2V
LBA: 19532873727 (10000 GB)

Report By: HDDSCAN v4.1
Report Date: 3/10/2020 9:36:40 PM

	Num	Attribute Name	Value	Worst	Raw(hex)	Threshold
	001	Raw Read Error Rate	077	065	0000000349-BD73	000
	003	Spin Up Time	093	093	0000000000-0000	000
	004	Start/Stop Count	100	100	0000000000-0007	000
	005	Reallocation Sector Count	100	100	0000000000-0000	000
	007	Seek Error Rate	073	060	0000000154-23F9	000
	009	Power-On Hours Count	100	100	269A900000-006F	000
	010	Spin Retry Count	100	100	0000000000-0000	000
	012	Device Power Cycle Count	100	100	0000000000-0005	000
	184	End To End Error Count	100	100	0000000000-0000	000
	187	Reported Uncorrectable Error	100	100	0000000000-0000	000
	188	Reported Command Timeouts	100	100	0000000000-0000	000
	189	High Fly Writes	100	100	0000000000-0000	000
	190	Airflow Temperature	056	050	44 C	000
	190	Airflow Temperature Minimum	056	050	11 C	000
	190	Airflow Temperature Maximum	056	050	49 C	000
	191	G-sense Rate/Servo tracking	100	100	0000000000-0001	000
	192	Emergency Retract Count	100	100	0000000000-0000	000
	193	Load/unload Cycle Count	100	100	0000000000-0017	000
	194	HDA Temperature	044	050	44 C	000
	194	HDA Temperature Minimum	044	050	11 C	000
	194	HDA Temperature Maximum	044	050	50 C	000
	195	Error Rate	009	009	0000000349-BD73	000
	197	Current Pending Errors Count	100	100	0000000000-0000	000
	198	Uncorrectable Errors Count	100	100	0000000000-0000	000
	199	UltraDMA CRC Errors	200	200	0000000000-0000	000
	200	Write Error Rate	100	100	0000000000-0000	000
	240	Heads Flying Hours	100	253	2D13660000-0039	000
	241	Total Host Writes	100	253	0000000031-7DB4	000
	242	Total Host Reads	100	253	000012A49F-7A82	000

 

[Deleted member 14196]

If I pass the Seagate tests it’s good why are you using western digital testing software on a Seagate drive?

 

[Wojna12]

If I pass the Seagate tests it’s good why are you using western digital testing software on a Seagate drive?

Not an expert, figured the more tests the better. Should I not be running diagnostics using software from a different manufacturer than the hardware?

Is the drive healthy?

 

[fzabkar]

I suspect that Data LifeGuard will pass if you run it again.

 

[Wojna12]

I suspect that Data LifeGuard will pass if you run it again.

Ive ran it a 2nd time and it failed again. Thoughts?

 

[SkyNetRising]

Looks healthy.

It'working rather hot though. Recommended temperatures are ~40C.
50C maximum you're having - is too much. You should improve case ventilation.

 

[Wojna12]

I noticed the HD has a BG - G Sense Error Rate of 1. Should I exchange it?

 

[fzabkar]

I'm confused. I've always thought that the long and short tests were standard SMART tests, but with different, internal, vendor specific implementations. So I would have expected, perhaps wrongly, that WD's tool should produce the same result as Seagate's.

ICBW, but I thought that a long test would scan the entire surface whereas a short test would scan a few sectors in each zone. Therefore a failure in the long test would normally point to a bad or weak sector.

If WD's long test fails immediately, then this would point to some vendor specific anomaly. Otherwise, if it fails after several minutes, then I would think that a bad sector could be the reason. ICBW, though.