Question New home internet issue with CM500-100NAS

mtracy1991

Notable
Nov 6, 2018
549
25
1,190
46
So I had just moved and I'm experiencing a higher MS in my area than my previous household. I had spikes in my ping tests and noticed there were many request time outs and fluctuation. I contacted my ISP Cablevision and was told after a test, that the modem needed to be replaced. So I replaced my old CM500 with a new one. After running more tests, I haven't noticed any request time outs nor high fluctuations of MS. I was thinking of contacting my ISP again to see if they can test the signal from the line to the household. I noticed these issues below in my modem log. Are these issues anything to be worried about?

2020-9-3, 09:58:53 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-3, 09:06:24 Warning (5) Dynamic Range Window violation

2020-9-3, 09:05:52 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-3, 09:05:20 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-3, 09:05:03 Warning (5) Dynamic Range Window violation

2020-9-2, 16:05:11 Notice (6) DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-2, 16:05:11 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

I just ran a tracert to www.google.com and I have received:

Microsoft Windows [Version 10.0.18363.1016]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\Michael>tracert www.google.com

Tracing route to www.google.com [142.250.64.68]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms RT-AC5300-81D0 [192.168.1.1]
2 10 ms 9 ms 9 ms 10.240.185.117
3 14 ms 14 ms 14 ms 433be08e.cst.lightpath.net [67.59.242.142]
4 21 ms 15 ms 14 ms 67.83.224.144
5 22 ms 23 ms 16 ms 64.15.8.57
6 17 ms 19 ms 16 ms 64.15.3.241
7 * * * Request timed out.
8 17 ms 16 ms 16 ms 108.170.236.2
9 17 ms 17 ms 19 ms 142.250.46.195
10 16 ms 17 ms 16 ms lga34s30-in-f4.1e100.net [142.250.64.68]

Trace complete.

C:\Users\Michael>TimePriorityDescription
'TimePriorityDescription' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:58:53Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:06:24Warning (5)Dynamic Range Window violation
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:05:52Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:05:20Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:05:03Warning (5)Dynamic Range Window violation
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-2, 16:05:11Notice (6)DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-2' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-2, 16:05:11Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
C:\Users\Michael>Microsoft Windows [Version 10.0.18363.1016]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>(c) 2019 Microsoft Corporation. All rights reserved.
2019 was unexpected at this time.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>tracert www.google.com
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Tracing route to www.google.com [142.250.64.68]
'Tracing' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>over a maximum of 30 hops:
'over' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael> 1 2 ms 2 ms 2 ms RT-AC5300-81D0 [192.168.1.1]
'1' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 2 10 ms 9 ms 9 ms 10.240.185.117
'2' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 3 14 ms 14 ms 14 ms 433be08e.cst.lightpath.net [67.59.242.142]
'3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 4 21 ms 15 ms 14 ms 67.83.224.144
'4' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 5 22 ms 23 ms 16 ms 64.15.8.57
'5' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 6 17 ms 19 ms 16 ms 64.15.3.241
'6' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 7 * * * Request timed out.
'7' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 8 17 ms 16 ms 16 ms 108.170.236.2
'8' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 9 17 ms 17 ms 19 ms 142.250.46.195
'9' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 10 16 ms 17 ms 16 ms lga34s30-in-f4.1e100.net [142.250.64.68]
'10' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Trace complete.
'Trace' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>TimePriorityDescription
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'TimePriorityDescription' is not recognized as an internal or external command,
''TimePriorityDescription'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:58:53Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:06:24Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:52Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:20Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:03Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Notice (6)DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-2' is not recognized as an internal or external command,
''2020-9-2'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;Microsoft Windows [Version 10.0.18363.1016]
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>(c) 2019 Microsoft Corporation. All rights reserved.
2019 was unexpected at this time.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>tracert www.google.com
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Tracing route to www.google.com [142.250.64.68]
'Tracing' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>over a maximum of 30 hops:
'over' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael> 1 2 ms 2 ms 2 ms RT-AC5300-81D0 [192.168.1.1]
'1' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 2 10 ms 9 ms 9 ms 10.240.185.117
'2' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 3 14 ms 14 ms 14 ms 433be08e.cst.lightpath.net [67.59.242.142]
'3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 4 21 ms 15 ms 14 ms 67.83.224.144
'4' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 5 22 ms 23 ms 16 ms 64.15.8.57
'5' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 6 17 ms 19 ms 16 ms 64.15.3.241
'6' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 7 * * * Request timed out.
'7' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 8 17 ms 16 ms 16 ms 108.170.236.2
'8' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 9 17 ms 17 ms 19 ms 142.250.46.195
'9' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 10 16 ms 17 ms 16 ms lga34s30-in-f4.1e100.net [142.250.64.68]
'10' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Trace complete.
'Trace' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>TimePriorityDescription
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'TimePriorityDescription' is not recognized as an internal or external command,
''TimePriorityDescription'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:58:53Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:06:24Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:52Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:20Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:03Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Notice (6)DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-2' is not recognized as an internal or external command,
''2020-9-2'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
 

kanewolf

Titan
Moderator
Your SNR is kind of low but the signal strength is good and the error counts are low.
Your message log is not excessive. I don't see obvious issues with your modem.

Is your PC to router connection a wired or wireless connection? If wired, do you have powerline, MoCA or other non-ethernet devices?
 

mtracy1991

Notable
Nov 6, 2018
549
25
1,190
46
Your SNR is kind of low but the signal strength is good and the error counts are low.
Your message log is not excessive. I don't see obvious issues with your modem.

Is your PC to router connection a wired or wireless connection? If wired, do you have powerline, MoCA or other non-ethernet devices?
I have my PC connected by Wi-Fi in the living room across from the router. I have two smart tv's, two xboxes, one ps4, and a few phones all connected to the Wi-Fi. When I had the install saturday (moving day), we couldn't get the wi-fi to work saturday night. However, I called and was told to replace my modem; which I did. Now everything is running better. However, I notice the issues when gaming at this point and there are in-game disconnects as well with Wi-Fi. Whereas my old house it was the same issue.
 

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