Question New home internet issue with CM500-100NAS

[mtracy1991]

So I had just moved and I'm experiencing a higher MS in my area than my previous household. I had spikes in my ping tests and noticed there were many request time outs and fluctuation. I contacted my ISP Cablevision and was told after a test, that the modem needed to be replaced. So I replaced my old CM500 with a new one. After running more tests, I haven't noticed any request time outs nor high fluctuations of MS. I was thinking of contacting my ISP again to see if they can test the signal from the line to the household. I noticed these issues below in my modem log. Are these issues anything to be worried about?

2020-9-3, 09:58:53 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-3, 09:06:24 Warning (5) Dynamic Range Window violation

2020-9-3, 09:05:52 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-3, 09:05:20 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-3, 09:05:03 Warning (5) Dynamic Range Window violation

2020-9-2, 16:05:11 Notice (6) DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

2020-9-2, 16:05:11 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

I just ran a tracert to www.google.com and I have received:

Microsoft Windows [Version 10.0.18363.1016]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\Michael>tracert www.google.com

Tracing route to www.google.com [142.250.64.68]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms RT-AC5300-81D0 [192.168.1.1]
2 10 ms 9 ms 9 ms 10.240.185.117
3 14 ms 14 ms 14 ms 433be08e.cst.lightpath.net [67.59.242.142]
4 21 ms 15 ms 14 ms 67.83.224.144
5 22 ms 23 ms 16 ms 64.15.8.57
6 17 ms 19 ms 16 ms 64.15.3.241
7 * * * Request timed out.
8 17 ms 16 ms 16 ms 108.170.236.2
9 17 ms 17 ms 19 ms 142.250.46.195
10 16 ms 17 ms 16 ms lga34s30-in-f4.1e100.net [142.250.64.68]

Trace complete.

C:\Users\Michael>TimePriorityDescription
'TimePriorityDescription' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:58:53Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:06:24Warning (5)Dynamic Range Window violation
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:05:52Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:05:20Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-3, 09:05:03Warning (5)Dynamic Range Window violation
'2020-9-3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-2, 16:05:11Notice (6)DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'2020-9-2' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>2020-9-2, 16:05:11Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
C:\Users\Michael>Microsoft Windows [Version 10.0.18363.1016]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>(c) 2019 Microsoft Corporation. All rights reserved.
2019 was unexpected at this time.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>tracert www.google.com
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Tracing route to www.google.com [142.250.64.68]
'Tracing' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>over a maximum of 30 hops:
'over' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael> 1 2 ms 2 ms 2 ms RT-AC5300-81D0 [192.168.1.1]
'1' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 2 10 ms 9 ms 9 ms 10.240.185.117
'2' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 3 14 ms 14 ms 14 ms 433be08e.cst.lightpath.net [67.59.242.142]
'3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 4 21 ms 15 ms 14 ms 67.83.224.144
'4' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 5 22 ms 23 ms 16 ms 64.15.8.57
'5' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 6 17 ms 19 ms 16 ms 64.15.3.241
'6' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 7 * * * Request timed out.
'7' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 8 17 ms 16 ms 16 ms 108.170.236.2
'8' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 9 17 ms 17 ms 19 ms 142.250.46.195
'9' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 10 16 ms 17 ms 16 ms lga34s30-in-f4.1e100.net [142.250.64.68]
'10' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Trace complete.
'Trace' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>TimePriorityDescription
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'TimePriorityDescription' is not recognized as an internal or external command,
''TimePriorityDescription'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:58:53Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:06:24Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:52Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:20Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:03Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Notice (6)DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-2' is not recognized as an internal or external command,
''2020-9-2'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;Microsoft Windows [Version 10.0.18363.1016]
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>(c) 2019 Microsoft Corporation. All rights reserved.
2019 was unexpected at this time.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>tracert www.google.com
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Tracing route to www.google.com [142.250.64.68]
'Tracing' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>over a maximum of 30 hops:
'over' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael> 1 2 ms 2 ms 2 ms RT-AC5300-81D0 [192.168.1.1]
'1' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 2 10 ms 9 ms 9 ms 10.240.185.117
'2' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 3 14 ms 14 ms 14 ms 433be08e.cst.lightpath.net [67.59.242.142]
'3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 4 21 ms 15 ms 14 ms 67.83.224.144
'4' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 5 22 ms 23 ms 16 ms 64.15.8.57
'5' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 6 17 ms 19 ms 16 ms 64.15.3.241
'6' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 7 * * * Request timed out.
'7' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 8 17 ms 16 ms 16 ms 108.170.236.2
'8' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 9 17 ms 17 ms 19 ms 142.250.46.195
'9' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael> 10 16 ms 17 ms 16 ms lga34s30-in-f4.1e100.net [142.250.64.68]
'10' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>Trace complete.
'Trace' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>TimePriorityDescription
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'TimePriorityDescription' is not recognized as an internal or external command,
''TimePriorityDescription'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:58:53Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:06:24Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:52Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:20Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-3, 09:05:03Warning (5)Dynamic Range Window violation
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-3' is not recognized as an internal or external command,
''2020-9-3'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Notice (6)DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;
'C:\Users\Michael' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>'2020-9-2' is not recognized as an internal or external command,
''2020-9-2'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Michael>
C:\Users\Michael>C:\Users\Michael>
The syntax of the command is incorrect.
C:\Users\Michael>C:\Users\Michael>2020-9-2, 16:05:11Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

 

[kanewolf]

See if you can access the status page of your modem at 192.168.100.1 .
See what your signal and SNR on your downlink and uplink -- https://pickmymodem.com/signal-levels-docsis-3-03-1-cable-modem/

 

[mtracy1991]

See if you can access the status page of your modem at 192.168.100.1 .
See what your signal and SNR on your downlink and uplink -- https://pickmymodem.com/signal-levels-docsis-3-03-1-cable-modem/

kanewolf,

I went through that sheet and here is what I have on my end; I cannot post snippets up on here for some reason.

https://freeimage.host/i/dmRHjS

 

[kanewolf]

Your SNR is kind of low but the signal strength is good and the error counts are low.
Your message log is not excessive. I don't see obvious issues with your modem.

Is your PC to router connection a wired or wireless connection? If wired, do you have powerline, MoCA or other non-ethernet devices?

 

[mtracy1991]

Your SNR is kind of low but the signal strength is good and the error counts are low.
Your message log is not excessive. I don't see obvious issues with your modem.

Is your PC to router connection a wired or wireless connection? If wired, do you have powerline, MoCA or other non-ethernet devices?

I have my PC connected by Wi-Fi in the living room across from the router. I have two smart tv's, two xboxes, one ps4, and a few phones all connected to the Wi-Fi. When I had the install saturday (moving day), we couldn't get the wi-fi to work saturday night. However, I called and was told to replace my modem; which I did. Now everything is running better. However, I notice the issues when gaming at this point and there are in-game disconnects as well with Wi-Fi. Whereas my old house it was the same issue.