New homebuilt computer's freezing/lagging and XMP Profile's not working

[PierreLTrili]

Hello everyone,

I am going to try to describe my issue as well as I can. I had a homebuilt rig and wanted to make it better by changing some parts (Mobo, PSU, Watercooling System). I kept the same CPU/GPU/RAM/SSD and just added a HDD.

So I did my things, switched components etc. and started to use it today, but experienced lots of issues with freezes & constant reboots. (I couldn't even go into my session, once I was on the window screen where you enter your password, the PC started to freeze after 4/5 seconds and I had to manually reboot it).

Then I figured out that the issue was problably coming from the fact I didn't reset my SSD, it was still the exact same than when I was using it with my old Motherboard. So from the Windows repair menu I decided to reset it entirely (erasing apps, settings and personal files). After that the computer is working now but I'm still experiencing micro-freezings every 10/15 seconds (and sometimes it just goes into real freezing), the kind of micro-freezings that you can have on an old computer if you're doing too much things at the same time. Everytime is lagging/freezing when it happens, the mouse, the sound, etc.

I downloaded HWmonitor and all my temperatures are fine (Idle temp is between 17 and 28 degrees), except that my DDR4 is recognized as 2132Mhz (2*8Gbs) and not 3000Mhz, despite the fact I constantly go into BIOS to setup XMP Profiles, but every times it goes on it the XMP Profile seems to not work. I updated my BIOS, all my drivers (Mobo, GPU, etc.) but it doesn't help. Most of time when I go into the BIOS the RAM is also only recognized as 2133Mhz (despite the XMP Profile setting to 3000Mhz), once in a while, when I go into BIOS it's recognized as 3000Mhz tho.

So, to me the problem is either a driver issue (because I didn't reset my SSD before changing Mobo, and maybe some old drivers are still on it) or an XMP Profile/RAM issue. (with my old mobo, my RAM was working fine at 3000Mhz).


Here are my components :

CPU : i7-6700K (non-OC)
Motherboard : Before = z170-A (Asus) / Now = z270-Taichi (Asrock)
RAM : Corsair DDR4 Platinum 2*8Gbs 3000Mhz (they are actually in A2/B2)
GPU : Galax HoF 1080
PSU : Before = 850 M2 Silent Pro / Now = 1050W Snow Silent Seasonic
SSD = Samsung SSD 850 Pro
HDD (the new one) = Toshiba 2TB

Everything mounted on a Core P5 with a WC system.

If anybody has an idea it would really help me ! Thank you guys !

Trilition

 

[SkyNetRising]

Wipe ssd and reinstall OS (disconnect hdd while doing that).

 

[PierreLTrili]

And how exactly do I wipe the SSD ? The " reset " I did with Windows wasn't one ? I tried doing it from the drives menu (before doing it with windows repair screen) but I couldn't, probably because it is the SSD with the OS on it, it said that I had to close all apps before doing it).

Plus, do I really need to disconnect my HDD when doing that ? There is nothing on it yet and I know to which Sata Port they are connected (SSD on M_0 and HDD on M_2). I'm asking because my rig is unusual and it's not easy to disconnect a component in it.

I also was able to try some things if it can help the case :

1) I ran a short stress-test on OCCT and the computer didn't crash or freeze at all while doing it. Temps went to 60C (which is normal I guess for a stress test ?)

2) The computer just froze like 2 minutes ago while I was watching a youtube video BUT the music was still playing, and now, because of the " automatic lecture " it switched to the next video, and the song is playing as well. It's just that the screen is froze (Mouse / keyboard not responding).

3) In HWMonitor it says that my RAM is " 2132 Mhz " and in CPU-Z it says that the frequency of my RAM is 1500Mhz. But from now, everytime I go into BIOS it does recognize the RAM as a 3000Mhz, I'm really confused.

 

[SkyNetRising]

You boot from Windows installation media into command prompt and execute:

• diskpart
  list disk
  select disk 0 (should be disk 0, if only one drive is connected)
  clean
  exit

And yes - HDD should be disconnected. If not, then bootloader might end on HDD even, if you install windows onto SSD.

 

[PierreLTrili]

You boot from Windows installation media into command prompt and execute:

• diskpart
  list disk
  select disk 0 (should be disk 0, if only one drive is connected)
  clean
  exit

And yes - HDD should be disconnected. If not, then bootloader might end on HDD even, if you install windows onto SSD.

Alright thank you for your time and your answer, but could you please provide me more details on the process ? I do not really understand how I should boot from a Windows Installation Media INTO command prompt ?

What I understand is that I need to create a Windows Installation Tool/Media (with a USB key for example), I plug it into my Mobo, then when I start the PC I go into BIOS and go for " boot from X " X being the USB key, right ? But then ? How from the Installation menu I can go into Command Prompt and do the wipe of the SSD ?

Plus, another thing I was wondering is that, I heard it's not that good to wipe a SSD, it damages it and can reduce its performance, is this still true or was it only true with older SSDs or when we didn't have proper ways to formate it ?

Thank you again for your time, I'm sorry I'm a little bit rusty when it comes to software.

PS : According to the facts I exposed you (the stress test, the Youtube videos, HWmonitor numbers) do you think it's just a driver/software issue because of the SSD ?

 

[SkyNetRising]

How to access command prompt during windows install:
https://www.download3k.com/articles/How-to-Open-the-Command-Prompt-at-Boot-in-Windows-10-00885
https://www.sevenforums.com/tutorials/682-command-prompt-startup.html

Diskpart clean just cleans partition table and boot record. It does not overwrite entire disk, it just marks the disk as being clean. If you run recovery software on such disk after cleaning it, you can still recover almost all of the info from it.

I'm not sure about cause of the issues, you're having with your pc. Most likely, they are software related. But could also be some hardware issue.

 

[PierreLTrili]

How to access command prompt during windows install:
https://www.download3k.com/articles/How-to-Open-the-Command-Prompt-at-Boot-in-Windows-10-00885
https://www.sevenforums.com/tutorials/682-command-prompt-startup.html

Diskpart clean just cleans partition table and boot record. It does not overwrite entire disk, it just marks the disk as being clean. If you run recovery software on such disk after cleaning it, you can still recover almost all of the info from it.

I'm not sure about cause of the issues, you're having with your pc. Most likely, they are software related. But could also be some hardware issue.

Alright thank you I'm going to try that tomorrow, going to buy some USB flash drive to make a Windows Installation Tool. But as this Diskpart clean only cleans partition table and boot record, isn't it the same thing than just " erasing " apps/settings/files (the thing I did from the Windows Repair Mode) ?

 

[SkyNetRising]

Of course it's not the same. Erasing apps/settings/files just does exactly that and nothing more.
Cleaning - cleans everything. All the partitioning info is gone all file systems are gone. It's not just a simple erasing of files.

 

[PierreLTrili]

Of course it's not the same. Erasing apps/settings/files just does exactly that and nothing more.
Cleaning - cleans everything. All the partitioning info is gone all file systems are gone. It's not just a simple erasing of files.

Alright ! I wasn't sure, I'm not that good with all these softwares things. Thank you for your help again ! I will do that tomorrow and will keep you informed through this topic !

 

[PierreLTrili]

Alright so I just did the whole thing. I created a Media Installation Tool, plugged it into my Motherboard, when the computer started I went into the Boot Menu, chose to boot from the USB, then went into command prompt and cleaned the disk 0 (I did it 2 times to be sure). Then I rebooted the PC, booted again from USB and installed Windows back. Now I'm on the desktop but I still experience the same lag/freeze issue.

Any idea ?

 

[SkyNetRising]

Install drivers. Intel chipset - first, then gpu.
Update windows to latest version (install all security updates).

Check health of your drives with hdtune health.
Use Resource monitor to check for excessive disk activities.

 

[PierreLTrili]

so I updated Intel Chipset using Intel website, but now the hard freezing thing just came back. It happened 3 times (while I was trying to update GPU drivers). Here again, the screen froze, mouse/keyboard not answering BUT youtube videos are playing in the back (only the sound, as the screen froze) and now that everything kind of " froze ", the sound is great (before the hard-freezing, when I experience little freezes/lags the sound also lags, but when the computer is frozen, the sound doesn't bug at all).

Would this be related to my GPU/Pcie Port ? Or maybe the Riser (I'm using a Riser between my GPU and Mobo as I have a core P5). What do you think ? I'm considering trying to start from my Mobo's graphic chipset (plugging the screen into the Mobo).

 

[PierreLTrili]

So, I'm currently using the Onboard Graphics and I do not have any issues (I had 2/3 micro-frezings when I opened Nvidia Geforce Experience to update my GPU drivers, but once I closed it everything was fine).

We can say that this is GPU's related, but I don't know what's the reason, the GPU itself ? The Riser ? Drivers/conflicts ? Before my modifications I was using the same GPU with the same Riser, and I find that " strange " that a hardware issue would cause freezes/lags like that, I mean, if there is an issue I shouldn't even be able to use the PC with the GPU ? Like I would have " no display " at all no ?

 

[SkyNetRising]

Try without PCIE raiser.
If still problems, then try downclocking your GPU (core and vram).

 

[PierreLTrili]

Yep this is what I am going to try. Maybe not today (I uninstalled all GTX 1080 drivers right now, will install them back later). Fact is that my PC can't really work without a PCIE Riser now (because of the path of cables/WC) I will keep the Onboard Graphics for a moment and will use a new PCIE Riser next week (I already have a brand new one in France).

Will keep you informed if there is any change, thank you for your help !