New Hp Laptop keeps freezing

[candiaki]

New laptop freezes frequently often I am reading on the kindle app and streaming music the music will slow or just abruptly stop after that I can click on thinks maybe 3 or four times even getting to a shut down or restart option however if i do a soft reset it freezes at the login screen once it is turned back on. system has been restored repaired drivers removed and reinstalled OS upgraded to 8.1 sent the comp to HP they sent it back saying the couldnt duplicate it. HELP!!! this is beyond frustrating

 

[dodger46]

Start with Windows Diagnostics...
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth

In fact run it anyway, even if SFC finds nothing.

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down.

 

[dodger46]

Then if that fails, work your way through Clean Startup

http://support.microsoft.com/kb/929135

 

[candiaki]

Nope no change...

Start with Windows Diagnostics...
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth

In fact run it anyway, even if SFC finds nothing.

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down.

 

[dodger46]

Presume you invited HP to use the Kindle App whilst streaming music? Does the machine freeze when doing anything else?
Think you should list what you've tried and return it to HP whilst insisting they replace it, as it's not fit for purpose...
Meanwhile run Speccy and check your temperatures on the off chance somebody made a mistake with the cooling during assembly.
https://www.piriform.com/speccy/download/standard
(Hope you're not reading in bed without hard surface to rest it on...)

 

[candiaki]

they said they cant recreate it.. and no I have a stand for it that sits next to my bed

Presume you invited HP to use the Kindle App whilst streaming music? Does the machine freeze when doing anything else?
Think you should list what you've tried and return it to HP whilst insisting they replace it, as it's not fit for purpose...
Meanwhile run Speccy and check your temperatures on the off chance somebody made a mistake with the cooling during assembly.
https://www.piriform.com/speccy/download/standard
(Hope you're not reading in bed without hard surface to rest it on...)

 

[dodger46]

they said they cant recreate it.. and no I have a stand for it that sits next to my bed

Presume you invited HP to use the Kindle App whilst streaming music? Does the machine freeze when doing anything else?
Think you should list what you've tried and return it to HP whilst insisting they replace it, as it's not fit for purpose...
Meanwhile run Speccy and check your temperatures on the off chance somebody made a mistake with the cooling during assembly.
https://www.piriform.com/speccy/download/standard
(Hope you're not reading in bed without hard surface to rest it on...)

How were your temps looking? Should be around 35-60 degrees, perhaps rising to 65-70 when stressed.
Could try Burnin test.
http://www.passmark.com/ftp/bitstd_x64.exe
Also run Windows Diagnostics
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth

In fact run it anyway, even if SFC finds nothing.

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down.


Possibly an intermittent Memory fault, run Memtest86

http://www.memtest86.com/

 

[candiaki]

they said they cant recreate it.. and no I have a stand for it that sits next to my bed

Presume you invited HP to use the Kindle App whilst streaming music? Does the machine freeze when doing anything else?
Think you should list what you've tried and return it to HP whilst insisting they replace it, as it's not fit for purpose...
Meanwhile run Speccy and check your temperatures on the off chance somebody made a mistake with the cooling during assembly.
https://www.piriform.com/speccy/download/standard
(Hope you're not reading in bed without hard surface to rest it on...)

How were your temps looking? Should be around 35-60 degrees, perhaps rising to 65-70 when stressed.
Could try Burnin test.
http://www.passmark.com/ftp/bitstd_x64.exe
Also run Windows Diagnostics
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth

In fact run it anyway, even if SFC finds nothing.

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down.


Possibly an intermittent Memory fault, run Memtest86

http://www.memtest86.com/

so i reran sfc and there were errors it couldnt fix fewed the log but i dont understand it
CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2014-06-15 17:54:19, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
2014-06-15 17:54:19, Info CBS Session: 30378212_1546601590 initialized by client WindowsUpdateAgent.
2014-06-15 17:54:19, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2014-06-15 17:54:19, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
2014-06-15 17:54:19, Info CBS Session: 30378212_1546641649 initialized by client WindowsUpdateAgen


can anyone make this english?

 

[Jay Stew]

I encountered exactly the same issue on Wednesday. Seems to be a clogged Windows 8 Windows Update issue. It was so shady that even system monitoring was picking up that the HDD was cranking to the point of a critical system event but wasn't also linking that to the fact that Windows itself was creating the fricken issue.

Please see my post,

http://www.tomshardware.com/answers/id-2198374/reason-hate-win-failing-updates-bog-system.html

Near the bottom of that post is "THE FIX" Let me know if that fixed you up. I hate Microsoft and I LOATHE Windows 8

 

[dodger46]

@candiaki
Did you run Dism? then SFC again to see if faults fixed...

 

[Jay Stew]

Start with Windows Diagnostics...
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth

In fact run it anyway, even if SFC finds nothing.

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down.

Windows diagnostics will not identify this issue. The system monitor will detect that the HDD is being taxed but not the source of the issue. Chkdsk while also a good idea is likely not going to determine an issue. Most Win 8 machines have new harddrives and new harddrives are the least likely to have issues chkdsk will find/fix as a root cause to the slowdowns. If there is a HDD problem the drive will typically work or not work not work and then lag.

 

[Jay Stew]

New laptop freezes frequently often I am reading on the kindle app and streaming music the music will slow or just abruptly stop after that I can click on thinks maybe 3 or four times even getting to a shut down or restart option however if i do a soft reset it freezes at the login screen once it is turned back on. system has been restored repaired drivers removed and reinstalled OS upgraded to 8.1 sent the comp to HP they sent it back saying the couldnt duplicate it. HELP!!! this is beyond frustrating

Its not a heating issue. Streaming music uses very little cpu/gpu power, and using the kindle even less even if through a browser there is no way this will overheat your gpu. The system is freezing up irregardless of what you are doing with it because it is Windows Update which runs in the background and is maxing out your HDD throughput. The cache is clogged.

 

[Jay Stew]

So are you working on this today Candi?

 

[candiaki]

Sorry busy day just got home I let it run all day and no freezing yet let me run sfc again to check

 

[candiaki]

temps are good not a memory problem not win update issue

 

[Jay Stew]

Is it still freezing up on you?