I bought a new PC for my uncle. It had no OS installed, so I installed Windows 10.
But since it doesn't shutdown correctly. Instead, it restarts to Windows or it just stays on (Power LED, Fans stay on but mouse and keyboard are off).
The PC is a HP Pavilion M01-F0230ng with Ryzen 5 3400G, 8GB RAM (I installed a second 8 GB RAM DIMM but tested also without it), 256GB M.2 NVMe.
I tried the following things:
I appreciate the help of you guys.
EDIT: Not sure if it is a hardware or software issue so I hope it's ok here.
But since it doesn't shutdown correctly. Instead, it restarts to Windows or it just stays on (Power LED, Fans stay on but mouse and keyboard are off).
The PC is a HP Pavilion M01-F0230ng with Ryzen 5 3400G, 8GB RAM (I installed a second 8 GB RAM DIMM but tested also without it), 256GB M.2 NVMe.
I tried the following things:
- Reinstall Windows 10 (20H2) several times (no change)
- Install/Uninstall all possible Windows updates (no change)
- Install Windows 10 (20H1) (no change)
- Upgrade BIOS to the latest (F.30) (no change)
- Downgrade BIOS to older Version (F.22) (no change)
- Install Ubuntu 20.04 (only to test if it is a hardware issue, but it worked and shut down without an issue)
- Shutdown via CMD ("shutdown -s -f -t 0" works, "shutdown -s -f -t 60" works not)
- Disabled fast startup (no change)
- 29: 0xC000007B Windows-Error with fast startup with error code "0xC000007B"
- 6008: System was unplanned shutdown before at xxx
- 41: Kernal-Power: System was restarted without a proper shutdown before
I appreciate the help of you guys.
EDIT: Not sure if it is a hardware or software issue so I hope it's ok here.