Hello! I have a new Internal Hard Drive currently installed on my laptop, but the problem is it keeps on disconnecting. Well, more like it just disconnected. My previous hard drive, which was a Seagate Barracuda 1TB, was getting worn out so I had to replace it. I always had a Seagate Barracuda for my Internal Hard Drive, but this time they had no stock so I got a Western Digital Home PC 1TB Internal Hard Drive instead. At first everything went smoothly. I was able to connect the drive without any issues, set it up, reformat it and it was ready to go. Now, after a couple of hours, I suddenly got Fatal Error on my applications, then they crashed, because windows couldn't detect the hard drive anymore, however, the BIOS was able to read it. The next boot on the next day, the internal HDD still wouln't show up. I thought it was faulty so I had it replaced under warranty.
The odd thing is, even with a new replacement drive, the same problem still occurs. Everything was running smoothly until a couple of hours later (the same amount of hours as the other new drive) it disconnected and I got an error during restart I think it was "The instruction at 0x00000000 referenced memory" or "the required memory error" I can't seem to remember, but the Hard Drive wasn't detected by Windows. However it is there in BIOS and yes, the Internal Hard Drive is completely healthy. Even before having it replaced under warranty, when I brought the new drive that I thought was faulty, I had the guys from the shop check it and everything was running fine and it was healthy. But they were kind to have it replaced anyway.
Please help, it's really frustrating at this point and I've never encountered such error everytime I replaced it with a new Hard Drive. I put back my Seagate and even though it was worn out, it never disconnected. It won't even appear in Computer Management>Disk Management
NOTE: There are cases where it detects it again after a random boot, or when I leave it for a couple of hours and turn the laptop back on. Then it disappears again.
The thing is, even the Intel Driver Support Assistant detects it as well as BIOS, but it doesn't appear on my File Explorer:
(Link to the one I posted in the Microsoft Page where it has images since I can't seem to add my image here): https://answers.microsoft.com/en-us...ting-not/dd652f60-e9eb-4145-98e2-eb1b193a57d4
The odd thing is, even with a new replacement drive, the same problem still occurs. Everything was running smoothly until a couple of hours later (the same amount of hours as the other new drive) it disconnected and I got an error during restart I think it was "The instruction at 0x00000000 referenced memory" or "the required memory error" I can't seem to remember, but the Hard Drive wasn't detected by Windows. However it is there in BIOS and yes, the Internal Hard Drive is completely healthy. Even before having it replaced under warranty, when I brought the new drive that I thought was faulty, I had the guys from the shop check it and everything was running fine and it was healthy. But they were kind to have it replaced anyway.
Please help, it's really frustrating at this point and I've never encountered such error everytime I replaced it with a new Hard Drive. I put back my Seagate and even though it was worn out, it never disconnected. It won't even appear in Computer Management>Disk Management
NOTE: There are cases where it detects it again after a random boot, or when I leave it for a couple of hours and turn the laptop back on. Then it disappears again.
The thing is, even the Intel Driver Support Assistant detects it as well as BIOS, but it doesn't appear on my File Explorer:
(Link to the one I posted in the Microsoft Page where it has images since I can't seem to add my image here): https://answers.microsoft.com/en-us...ting-not/dd652f60-e9eb-4145-98e2-eb1b193a57d4
Last edited:
Facebook
Twitter
Instagram