New laptop getting BSODs (likely from ntoskrnl.exe). Help please!

her.razor

Prominent
Aug 26, 2017
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The BSOD errors are either IRQL_not_less_or_equal or reference_by_pointer.

From Event Viewer, the two recent logs are:

1st one:

EventData

BugcheckCode 10
BugcheckParameter1 0x0
BugcheckParameter2 0x2
BugcheckParameter3 0x1
BugcheckParameter4 0xfffff8026aa5108d
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true


2nd one:

EventData

BugcheckCode 24
BugcheckParameter1 0x0
BugcheckParameter2 0xffffdc8f90bbe060
BugcheckParameter3 0x2
BugcheckParameter4 0xffffffffffffffff
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 1
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true

In Event Viewer I also get some DCOM errors... does that matter?
My GPU drivers are up to date, so is Windows updates.
Definitely not overheating issue. Neither would it be due to lack of CPU or GPU power.

BlueScreenView shows this: http://imgur.com/a/zbRQ2

Small memory dump uploaded here: https://drive.google.com/open?id=0B2-OOFcf75ivRGNHNGZaSGZQZjQ
 
Solution
event viewer always has errors, not many of them mean anything at a desktop level though

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

The other file mentioned is also part of windows so no real clues there.

Both errors are Driver errors, I will get someone to read those dumps for you.

Colif

Win 11 Master
Moderator
event viewer always has errors, not many of them mean anything at a desktop level though

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

The other file mentioned is also part of windows so no real clues there.

Both errors are Driver errors, I will get someone to read those dumps for you.
 
Solution

Colif

Win 11 Master
Moderator
old drivers

SvThANSP.sys (Dated Oct 11 2013) - Savitech Hotkey Driver. Strange feeling its part of windows 7 which seems out of place.

this isn't a win 10 driver and looks to be only one, Not exactly sure what its part of. everything erlse looks new enough, nothing obvious to point out