New Laptop Having Severe Performance Problems

[geoffrey7891]

Hey guys I just got a new MSI gaming laptop today and the specs are:


-NVidia gtx 1060
-intel i7-6700hq
-16 gb ram
-128 gb ssd
-1 tb regular harddrive

So as you can see it's a pretty good gaming laptop... at least in terms of the specs. However, I literally just got it today and I am having severe performance problems. The CPU is staying at almost 100 percent usage according to the task manager when I'm not even doing anything. Then I run binding of Isaac and I can barely play the game. How the heck can I not play binding of Isaac with a gtx 1060? Anyways, in binding of Isaac, the game is lagging really bad and I am getting really low fps.

I have already installed a bunch of new windows updates, ran Norton security (just because it came with the laptop) and nothing seems to work... if you guys can't think of anything I will probably just reset it to factory settings (swipe it) and if that doesn't work, I think I'm just going to return it...

IDK, maybe this laptop has a faulty part, like CPU, GPU, etc...

please help guys... I really appreciate it


UPDATE: Games seem to be working fine now (including binding of Isaac). I installed Borderlands 2 and maxed out the graphics and it plays just fine. HOWEVER, whenever I play any game, including binding of Isaac, the cpu still goes to 100 percent and my laptop gets really loud. I forgot to mention games only perform well when my power supply is plugged into my laptop but it gets bad again when I unplug it... I wonder if this is some type of setting

UPDATE #2: Just got the beloved "Blue Screen of Death" twice. Looking up how to fix it.
It said: "IRQL_NOT_LESS-OR_EQUAL".

 

[cats_Paw]

Gaming laptops dont work without the power cord (the GPU does not run at full speed then).
Keeping CPU usage at 100%? Confirm that. It should not be the case.
It should be around 30% even with things like antivirus and similar (my gaming laptop stats at 12% CPU usage when doing nothing).
Check for virus (antivirus, firewall and malwarebytes in windows safe mode).

Once that is done, if there are no malicious programs, we will see.

 

[geoffrey7891]

Sorry I haven't gotten back to you guys yet but I ended up returning the laptop because I don't want to problem-solve everything on a device that I spend $1500 on... it's just not worth it. I also did not use it nearly as much as I expected to.

 

[cats_Paw]

Not a bad solution to be honest.