New Laptop - Irql_not_equal_or_lesser - w/ dump files

Cgray1218

Commendable
Mar 20, 2016
1
0
1,510
Thanks for taking a look. I'm very new to this and haven't had problems like this before. I hope I attached the dump files correctly but if not I can try to fix them, But now:

I've updated all my drivers but for my ethernet adapter, which I am having problems with. I'm hoping this will either rule it out or narrow it down to the source of the BSOD. Here (hopefully) are my dump files.

Dump files, download link

(I had a problem with the hyperlink, a copy, paste should work) I bought the computer on 2/18/16 and there may be some before that. As for the long break between dates, I don't know why it didn't save those dump files but its been about 2-3 crashes a day, all random. Thanks for any help!
 
Solution
Could you please state your laptop's make and model number? I'm using Bluescreenviewer so can't see your specs.

So far
cng.sys
NTFS.sys
ntoskrnl.exe
atikmdag.sys
hal.dll
dxgmms1.sys

I'd suggest you reinstall your GPU drivers and if you're running a laptop based on an AMD platform then make sure your chipset driver are also up to date. You can find the latest drivers for your AMD devices here. It'd also be a good idea to turn off automatic device driver updates.
Could you please state your laptop's make and model number? I'm using Bluescreenviewer so can't see your specs.

So far
cng.sys
NTFS.sys
ntoskrnl.exe
atikmdag.sys
hal.dll
dxgmms1.sys

I'd suggest you reinstall your GPU drivers and if you're running a laptop based on an AMD platform then make sure your chipset driver are also up to date. You can find the latest drivers for your AMD devices here. It'd also be a good idea to turn off automatic device driver updates.
 
Solution