Question New laptop problem

Apr 6, 2020
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Hi i just bought an Acer Aspire 3 A315-55G-34DH(on the site from where i bought it, it says that it have linux installed)
When i boot the laptop for the first time it brings me to EFI SHELL, after this i plugged in a windows 10 usb(after setting secure boot off, fast boot off, and set the boot priority order)and it brings me to EFI Shell again.
After some time i saw in security boot option this: "NVMe SSD doesn't support HDD password".
Is it possible that the ssd is broken?
Conclusion: i can't use the laptop.
 
Apr 18, 2020
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Hy
i have identical laptop
plug in usb windows 10 ,then go to bios at boot menu shud apear
usb drive put it first uefi second then instal windows and will work
extra information
you have 1 slot of ram and memory frequency is 2666 max 20 gb ram
you have 4gb soldered in motherbord
and you can put 1 tera ssd drive
that 256gb is ssd m2 drive hynix on board
 

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