New laptop with HDD problems

[Daisukeew]

Hey everyone!

I recently bought a new laptop (Asus A540LJ-35a92pb1), it has no more than 1 month, and I felt it was slow, had some FPS breaks playing League of Legends and even browsing, opening new sectors on google chrome and simply searching in the windows menu or walking through the control panel, I had lags! So I decided to run all tests on the hardware and on the CrystalDiskInfo I found this in yellow: 05 Reallocated Sectors Count, 100 (actual value), 100 (worst value), 50 (limit) , 0000000006A0 (raw value) and the Health Status says: Alert [05] Reallocated Sectors Count: 1696... What should I do?

 

[rgd1101]

contact asus

 

[atljsf]

you need to use the warranty, rma possibly

 

[Daisukeew]

you need to use the warranty, rma possibly

But is it a really bad problem? Should I go to the store and change it?

 

[rgd1101]

If you can change it yeah. it would be simpler than shipping it back to asus

 

[SkyNetRising]

But is it a really bad problem?

Yes it is a problem. The disk is damaged.
You probably are not handling the laptop carefully enough.

Suggest replacing HDD with an SSD.
It will not care, if you occasionally bump the laptop (but HDDs really don't like that).

 

[Daisukeew]

But is it a really bad problem?

Yes it is a problem. The disk is damaged.
You probably are not handling the laptop carefully enough.

Suggest replacing HDD with an SSD.
It will not care, if you occasionally bump the laptop (but HDDs really don't like that).

I can assure you, i'm handling it really good, first thing I did was installing avast and malwarebytes. And there's no damage done by me as I took it from the store to my desk in the bedroom, the PC didn't move more, so it is a problem already there.

 

[atljsf]

if it i new and is failing under warranty, the warranty is here for that

it is your right to have a warranty over something you bought and has problems

 

[Daisukeew]

Well, thanks everyone! I'll go to the store tomorrow to check what I can do