New Laptop with windows 7 really slow

[iMirage]

Bought a msi GP60 2PF and i am having a few issues.

I am getting 100% cpu usage while playing a 4k video on youtube using google chrome and video stutters. I can play the 4k video just fine using IE 11 (cpu 50%), but i have noticed that on google chrome it is using HLML5 and flash on IE. I tried switching to html5 on ie but then there is no option for 4k only 720p. Is there a fix for this or is html5 just not table at the moment.

same thing while watching a live stream on twitch i get 100% cpu on google chrome and the same on firefox and in task manager there is a process called system that usues 30% cpu while watching the stream on firefox, also if i hover the mouse over the video it gets stuck until i stop moving the mouse.

In general the laptop runs slow especially when multitasking like installing a software/windows update and surfing web.

Is there any way to find out if its a faulty laptop or some software causing the problem.

Bought the laptop from ebay, seller hardwarestore2000.


The specs are:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GP60 2PF Leopard Pro
BIOS: E16GHIMR.10A
Processor: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz (4 CPUs), ~2.9GHz
Memory: 4096MB RAM
Graphics: nVIDIA GeForce GTX 850M 2GB GDDR3 VRAM

 

[PizzaTheHutt]

This is strange, try temporarily disabling your antivirus to see if that solves the issue. If it doesn't try disabling hardware acceleration in chrome - that sometimes causes issues like this.

 

[iMirage]

Just tried that sadly it made no difference. I did some benchmarks using 3Dmark and compared it with similar systems and i'm getting similar results, so i guess something went wrong when installing windows/ drivers, since the laptop came as Freedos.

 

[PizzaTheHutt]

Just tried that sadly it made no difference. I did some benchmarks using 3Dmark and compared it with similar systems and i'm getting similar results, so i guess something went wrong when installing windows/ drivers, since the laptop came as Freedos.

Ok. Have you tried a clean boot? If not please try that now to see if any third party applications are causing the 30% system CPU usage.

 

[USAFRet]

Was this a 'new' or used laptop?
For any used PC/laptop, a clean install of the OS should be your first action.

 

[iMirage]

Tried a clean boot. While playing a 1080p video the cpu usage is 20-30% and a 2160p video 80-90% cpu usage running chrome. With firefox 1080p 10-15% and 2160p 20-25% cpu usage, So its something to do with google chrome and HTML5 since chrome uses HTML5 to play videos and firefox is using flash.

Also that 30% usage by the system process (NT Kernal & system) while playing a video in firefox has stopped aswell in clean boot mode.

USAFRet - It's a new laptop

 

[USAFRet]

Tried a clean boot. While playing a 1080p video the cpu usage is 20-30% and a 2160p video 80-90% cpu usage running chrome. With firefox 1080p 10-15% and 2160p 20-25% cpu usage, So its something to do with google chrome and HTML5 since chrome uses HTML5 to play videos and firefox is using flash

USAFRet - It's a new laptop

If new, look closely as to what runs on startup. I recently had to 'fix' a friends brand new Toshiba. Basically unusable out of the box. HDD was at 100% for at least an hour after power on. So much startup crap...

 

[iMirage]

Disabled a few startup applications and the HDD seems to be at 100% for about 2 mins after startup, i guess thats fine?

 

[USAFRet]

I'd find even that excessive, but it all depends on what is running.

 

[iMirage]

This is the problem i got right now, i am watching a live stream on twitch and the cpu usage is 80-90% and in task manager - System (NT Kernal & system) is using 30% Flashplayerplugin 20% and firefox 15%. The System process only uses cpu when i'm actually watching the video if its minimized its drops to 0%. Is there any way to fix this?