[SOLVED] New modem, ping issues

[mrbiggles89]

Recently bought a tp-link archer vr900 as my old Belkin broke. Having ping issues now. It isn't my connection as i have tried an Ethernet cable and its fine but only when i connect wireless i have the issue. I've tried these cmd but dont really know what any of it means Complete novice at this so any help would be appreciated.

C:\Users\Tom>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=241ms TTL=55
Reply from 8.8.8.8: bytes=32 time=54ms TTL=55
Reply from 8.8.8.8: bytes=32 time=243ms TTL=55
Reply from 8.8.8.8: bytes=32 time=36ms TTL=55

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 243ms, Average = 143ms

C:\Users\Tom>tracert www.google.co.uk

Tracing route to www.google.co.uk [216.58.206.131]
over a maximum of 30 hops:

1 8 ms 4 ms <1 ms ARCHER_VR900 [192.168.1.1]
2 182 ms 17 ms 15 ms host-2-102-208-1.as13285.net [2.102.208.1]
3 165 ms 20 ms 21 ms ae50-ner002.thw.as13285.net [78.144.1.3]
4 161 ms 16 ms 18 ms ae50-scr102.thw.as13285.net [78.144.1.2]
5 163 ms 18 ms 17 ms 74.125.51.110
6 * * * Request timed out.
7 20 ms 20 ms 20 ms 172.253.66.100
8 18 ms 18 ms 18 ms 74.125.242.115
9 142 ms 19 ms 21 ms 216.239.58.131
10 37 ms 18 ms 18 ms 216.239.58.178
11 60 ms 39 ms 18 ms 108.170.246.161
12 20 ms 17 ms 17 ms 216.239.56.195
13 55 ms 17 ms 17 ms lhr25s15-in-f3.1e100.net [216.58.206.131]

Trace complete.

C:\Users\Tom>
C:\Users\Tom>
C:\Users\Tom>

 

[kanewolf]

If you have no issues when connected wired, then it isn't a modem problem. It sounds like a WIFI only problem.
So it could be your device is trying to connect to a weak 5Ghz signal, you could be on a bad channel, you could have channel width problems. Lots of possible WIFI issues.
Is the old Belkin functional enough to login and see what the config was?