New MSi R9 390 no signal

[tinynja98]

Hello,

First of all, here are my system specs:
- Intel i7 920
- Mobo Intel DX58SO
- DDR3 12GB Kingston RAM
- Cooler Master v650 PSU
- Windows 10
- New MSi R9 390

I just received my new MSi R9 390 so i plugged it in my computer (plugged in the first PCIe slot, with the 8-pin and 6-pin connectors both from my PSU - i didn't use the adapter that came with the gpu) but it ain't working. I have installed the drivers provided in the CD that came with it but it didn't solve the issue (duh...) Here's in detail what happens when i power on my computer:
1- I press the power button.
2- The fans of the processor, the case, and the graphics card start spinning (all the lights also light on).
3- I wait 3-5 seconds without any signal in the monitor.
4- Then there is about 5 seconds where the monitor receives a signal
5- After, the monitor stops receiving signal, and nothing happens (i have waited 10 minutes and nothing happened)

One thing to note is that normally, when my computer "is going to boot", i can hear the fans of my processor reving to about 80%, then going down to a quieter level. With the r9 390 installed, the fans of the processor stay at 80%.

What can i do to make my new graphics card work on my computer?

P.S. I am using the exact same setup right now (with an Asus hd 6570 rather than the shiny r9 390) to write this thread. Therefore, there is a very high chance that everything i am currently using is in perfect working conditions.

 

[andy_Man]

The 6570 and the r9 300 have different drivers, you have to fully uninstall the driver you have and install the correct one for the r9 390.

 

[tinynja98]

The 6570 and the r9 300 have different drivers, you have to fully uninstall the driver you have and install the correct one for the r9 390.

I have indeed uninstalled completely the hd 6570 drivers before installing the r9 390. I can retry that with the amd cleanup utility to be sure there is nothing left.

Just by curiosity... will the motherboard check the drivers of a graphics card before the OS starts booting?

 

[andy_Man]

The 6570 and the r9 300 have different drivers, you have to fully uninstall the driver you have and install the correct one for the r9 390.

I have indeed uninstalled completely the hd 6570 drivers before installing the r9 390. I can retry that with Your-Uninstaller! to be sure there is nothing left.

Just by curiosity... will the motherboard check the drivers of a graphics card before the OS starts booting?

Motherboard doesn't check anything, windows does. If you don't have specific drivers installed it loads generic VGA drivers.

 

[andy_Man]

With the r9 390 installed can you get into the Bios?

 

[tinynja98]

With the r9 390 installed can you get into the Bios?

No: i cannot even see the screen where it tells to press X key to go into the BIOS. All i see during the 5 seconds of signal on the monitor is a black screen.

 

[andy_Man]

You might try updating your bios. I ran into an old MSI motherboard from my friend that was PCI-E 2.0 and for his new graphics card to work it needed an update.

 

[andy_Man]

Others have had problems with PCI-E 3.0 cards and that motherboard.
https://communities.intel.com/message/166526
They are supposed to be backwards compatible.

 

[tinynja98]

UPDATE: I have installed the MSi r9 390 in my brother's computer and there was no problem what so ever (appart from the text being all weird because i didn't want to remove his graphics driver)

Here are his specs:
i7 2600k
Mobo Gigabyte Z68X-UD3H-B3
Antec HCG 620w PSU
Windows 10

 

[andy_Man]

I am 90% sure it's your motherboards ability to handle a PCI-E 3.0 card.

 

[tinynja98]

I am 90% sure it's your motherboards ability to handle a PCI-E 3.0 card.

Do you have something to suggest or i shall continue searching in this track?

 

[andy_Man]

I am 90% sure it's your motherboards ability to handle a PCI-E 3.0 card.

Do you have something to suggest or i shall continue searching in this track?

The only thing you can try is updating your motherboards bios.

 

[tinynja98]

I am 90% sure it's your motherboards ability to handle a PCI-E 3.0 card.

Do you have something to suggest or i shall continue searching in this track?

The only thing you can try is updating your motherboards bios.

I didn't think about this. After verification, i THINK my bios is outdated (i have never done this nor have i ever searched on this). Could you verify for me please? Here is a picture of my bios version:

 

[tinynja98]

Final update DDD

I finally got my amazing r9 390 to work by updating the bios of my motherboard. I can't thank you enough andy_man for helping me!!!!!!!!! I'm really happy right now if you can't tell

Just for helping others with this problem:
I downloaded and installed this bios: SOX5810J.86A.5600.IB.EXE. My computer rebooted a few times, then windows booted and it told me the bios update was succesful (all this was done with my old, working graphics card).
After that, i installed my r9 390, then when i powered on my computer, it was kinda stuck in a reboot loop. I was occupied doing something else so i didn't pay much attention.About 15 minutes later, i force-shutdown my computer, then rebooted and everything started working perfectly (boot, driver, etc.)

 

[ebayguy2006]

Make sure you plug in both a 6 and 8 pin comnector. Thats probably commom sense for most? LOL
I only had a 6 pin in. Wasnt until a youtube video did i figure it out. Everything else ran on auto. Working great. And im using a 550w gold.