New Parts, New Problems

[BootParty]

Hi guys, this is my first time posting on this website, and I'm in desperate need of your help.

So I finally got together all of the parts I wanted for my computer upgrade, and now I'm faced with a couple of problems. As a little backstory, I got the power supply yesterday, opened up all the new parts and started putting them in my case. I doubt I did any physical damage to my components, but it did take a few hours of connecting and disconnecting various parts. The RAM at first came up as incompatible, but that was only because I hadn't properly installed it. I used the RAM from my old build(seeing as it was on the QVL list) but also did not properly install it. After biting the bullet and watching a how-to video on RAM installation to make sure I was doing it correctly(I wasn't applying enough force and the sticks weren't sitting in the slots fully) I was able to install the original new RAM I purchased and everything went fine.

I accidentally set the boot priority to the HDD from the previous build, and it started up perfectly fine, with the exception of a few drivers not being installed. I did not want to do this seeing as I read there would be issues with previous drivers for the old rig being on the new rig and not working, so I restarted the computer and went back into BIOS to boot from the windows 7 disk I had handy(from a laptop at least 2 years ago, however, the disk still works.) This is where I encountered my second problem: I originally planned on backing up my files onto a my passport ultra, and wiping the HDD clean of the files and drivers of the old rig, then restoring the backup once I had a fresh start on windows. There was no new partition, now way of making a new partition, and no way to repair or upgrade windows. I'm not exactly sure how, but after a few tries I managed to get it to work and windows was able to reinstall, completely clean with no hassles.

Awesome, but then this is where things get worrisome:I noticed while the first drivers started to be updated(i plugged my phone in and the WD passport) the driver for the passport failed, I will get to that later. I start loading drivers for the GPU and wireless adapter, the wireless adapter's setup program was a little slow, but nothing too crazy, the GPU's app center on the other hand took much too long. At one point it stalled because of a "net framework error" and I hadn't even realized until I hit the little bubble to exit out of it. The rest of the drivers and what I assume to be bloatware finished installing and everything was a-ok again.

Wrong. I go to restore my backup from the passport, and nothing shows up. The only options were create a backup plan or restore a previous backup(which was completely empty.) Going into file explorer showed that indeed my backup and all the files were still there, and that the volume was about half full. None of the other applications on the passport worked, or for that matter would even install, and trying to install them only brought up the administrator tab( do you want to run this as blah blah) but nothing would happen afterwards. I go into devices and printers on the control panel and it shows that there was a problem with the driver, something about the SES device.

Fine, I can download steam and manually download the games, again, that I had installed already(if it even works that way)

I also begin to notice that my computer is running much too slowly for having 8 cores. Like really slow. Like I can't even move the cursor around without there being an unnecessary amount of lag, slow. I tell myself not to worry, and begin to download Arma3 to test out the new GPU. The download takes forever. Not because of the download time, but because whenever I would move the cursor around, it would add minutes onto the download time. I experimented with it at one point, and found that moving the cursor around added almost 30 minutes to my download time.....

This is when i begin to really worry, yet I start up Arma anyway and see what's going on. The game actually runs quite well, but the frame drop was consistent because of whatever was going on with my system. Nothing crashes, I got no error reports, no blue screens, my system is just running painfully slow, not only on a game I know it can handle, but just sitting as idle on the windows home screen,

I downloaded CoreTemp and it shows all cores are working at the correct frequencies, and at normal temperatures(highest was 29 at idle), task manager showed that cpu% never went above maybe 20, disk activity was only high when downloading Arma and my wifi is at full bars

My question is, what the heck gives!? BIOS itself had no problems, it takes maybe 5 or more seconds to POST, and my speaker gave no warnings other than when my RAM wasn't in properly. Is this something physically wrong with a component, a software problem, or what? I'm utterly confused and growing increasingly worried. I really need someone to point me in the right direction to begin fixing this problem, or at the worst, replacing parts or flat out returning them.

TL;DR new components, computer running really slowly, may be a CPU problem but nothing shows up.

 

[Vic 40]

Hi

Well such a long story and no mentioning of the parts it concerns. Can do the next,

Download the next program,
http://www.hwinfo.com/download32.html
open it,click run,close the top window which is the system summary,click save report at the left top,in the next window at the bottom check=⓪ "short text report" after that next,you'll get to see what is in your pc,copy that by clicking "copy to clipboard" and right click and paste in you next post.

an easy way to get them posted,a better tool as wel than hwmonitor,but that's my opinion.

 

[BootParty]

Hi

Well such a long story and no mentioning of the parts it concerns. Can do the next,

Download the next program,
http://www.hwinfo.com/download32.html
open it,click run,close the top window which is the system summary,click save report at the left top,in the next window at the bottom check=⓪ "short text report" after that next,you'll get to see what is in your pc,copy that by clicking "copy to clipboard" and right click and paste in you next post.

an easy way to get them posted,a better tool as wel than hwmonitor,but that's my opinion.

Hi, and thanks for the welcome! Sorry for not posting any of the parts, but I didn't want to turn the computer back on just yet.

CPU: fx 8370 8 core w/stock(wraith) cooler
GPU:Radeon R9 390
Mobo:Asus m5a97 r2.0
RAM:Gskill Ripjaws 1600 9-9-9-24(sorry for adding/missing an extra timing)
PSU: 800w 80 plus Bronze Certified(was going to go for gold, but it was more expensive than what I could have afforded at the time, is this where my problem may be coming from?)
HDD: some normal seagate 7200rpm 1TB, had to try a couple of times to format it in windows installation, is it possible there may be a problem with it as well?

 

[BootParty]

Hi

Well such a long story and no mentioning of the parts it concerns. Can do the next,

Download the next program,
http://www.hwinfo.com/download32.html
open it,click run,close the top window which is the system summary,click save report at the left top,in the next window at the bottom check=⓪ "short text report" after that next,you'll get to see what is in your pc,copy that by clicking "copy to clipboard" and right click and paste in you next post.

an easy way to get them posted,a better tool as wel than hwmonitor,but that's my opinion.

http:// here's a screen cap of coretemp and asus suite

on the bottom right are the individual core temperatures, which are way different from what AI suite is reading. Which one should I trust?

also as another note, it seems the core voltage went from 1.4 on both, to .9 on both, is that a common thing?

hope this helps give a bit more scope

 

[BootParty]

A couple of more things to keep this alive:

I notice while running Arma the AI suite reads up to 52C, which seems high, I'll look into it more to see if this is a normal temp for a high load, I'm running at max settings

My case has a fan in the front for intake, but I couldn't connect it because the cable was much too short to connect it to the chassis fan plug on the top of the motherboard, could this be causing any type of problem?

Someone please help, I don't want to start buying parts and wasting more money/time.

 

[Vic 40]

Since you can go into the bios okay can you tell me which Bios is running? Should be version 2501 or later.Might even be the best to update to the last.

The temps on an FX cpu are hard to read,best is to use AMD's overclocktool "Overdrive" to monitor temps. The 52C isn't to high though,but i wouldn't want it much higher.

Can you tell more about the psu like maker and model?

 

[BootParty]

Since you can go into the bios okay can you tell me which Bios is running? Should be version 2501 or later.Might even be the best to update to the last.

The temps on an FX cpu are hard to read,best is to use AMD's overclocktool "Overdrive" to monitor temps. The 52C isn't to high though,but i wouldn't want it much higher.

Can you tell more about the psu like maker and model?

Okay so bios is version 2603, I can't seem to find out if it's the most recent version, but I'll keep looking. The psu maker is Jupiter and the model is ATX JP 800W.

Also, a few side notes; So a friend suggested I swap out the new GPU with the old one to see if that solves the cursor lag problem, indeed it did, and seems to have solved my problem with accessing the apps on my passport. The system seemingly ran much smoother, and I was able to start up a game that never started up when I had the new GPU in, so it looks like the GPU actually was causing some issues.

However, my system still slows down drastically when opening google chrome and downloading a game on steam; the same cursor lag shows up and download times lengthen. This may be due to other people at home using up the bandwith, but i'm not entirely sure at the moment.

While swapping out cards, I noticed the atx power supply cables weren't fully in, so i pushed them in a bit further. This was due to the newer card being bigger than the older one. My temperature readings on ASUS suite and coretemp now almost match up, both are around 40, will post pictures next.

So it seems like the gpu was a culprit, I'm going to uninstall the drivers from the disk and see if that helps anything more.

 

[BootParty]

Since you can go into the bios okay can you tell me which Bios is running? Should be version 2501 or later.Might even be the best to update to the last.

The temps on an FX cpu are hard to read,best is to use AMD's overclocktool "Overdrive" to monitor temps. The 52C isn't to high though,but i wouldn't want it much higher.

Can you tell more about the psu like maker and model?

http:// now the temperatures are much closer to each other.

 

[Vic 40]

Which gpu do you use now?

I don't have a lot of trust in that psu,seems it comes from Apevia,bot a high standard psu seller.Not a true maker like Seasonic or Super Flower and not selling the best there is putting it mildly.If the old gpu uses less power might it well be why that one works fine. I would try it with another psu and test with the R9 390 again.
In the next list do you find Apevia in tier 5 not good at all,
http://www.tomshardware.co.uk/forum/id-2547993/psu-tier-list.html#15349669
maybe this psu is good enough for an i5 + not too power hungry gpu,but i wouldn't like to use it with the power hungry components you chose.

You do have the latest bios so there will be no improvement there.

 

[BootParty]

Which gpu do you use now?

I don't have a lot of trust in that psu,seems it comes from Apevia,bot a high standard psu seller.Not a true maker like Seasonic or Super Flower and not selling the best there is putting it mildly.If the old gpu uses less power might it well be why that one works fine. I would try it with another psu and test with the R9 390 again.
In the next list do you find Apevia in tier 5 not good at all,
http://www.tomshardware.co.uk/forum/id-2547993/psu-tier-list.html#15349669
maybe this psu is good enough for an i5 + not too power hungry gpu,but i wouldn't like to use it with the power hungry components you chose.

You do have the latest bios so there will be no improvement there.

Yes I definitely skimped on the psu only because I didn't get paid as much money as I thought I would, so going for the cheaper option seemed feasible at the time. My question, however, is would a less than ideal psu be causing issues like this? It's rated at 80 plus bronze, where as the one I originally was going to get(http://www.newegg.com/Product/Product.aspx?Item=N82E16817152057&cm_re=800w-_-17-152-057-_-Product) is rated at 80 plus gold. My original understanding was it didn't matter between gold, bronze, etc., as long as it was rated 80 plus. I'll begin the RMA process to send the psu back and see if I can replace it with the other one.

Another thing I noticed, and maybe didn't mention, is on the sheet the gpu came with, it showed the system requirements and windows 8 was one of them. I, on the other hand, am running windows 7; could it be possible that my card isn't compatible with an older operating system? I doubt that's the case because there are drivers for the card for windows 7, and they seem to be recent.

Thank you for the help by the way, please keep it coming, and hopefully the PSU swap will help isolate the problem further.

Update: I have RMA'd the psu and am waiting for the refund. I'm ordering a psu from the list you posted, but it will be at least until the 15th when I can order it, plus a few days for shipping. It'll be expensive(with my budget constraints), and hopefully it will work. Also, hopefully the thread won't disappear by then.

 

[Vic 40]

The gpu should work fine with windows 7, just use the right drivers for it.

Don't know where you get the idea that you need 800watts,but that would only be necessarry when using crossfire.The next psu should be fine for that cpu and just one R9 390,a good 650watt would be fine but this one has a good price,
http://pcpartpicker.com/product/rt8H99/evga-power-supply-210gq0750
with rebate cheaper than your choice and also much better.

 

[BootParty]

The gpu should work fine with windows 7, just use the right drivers for it.

Don't know where you get the idea that you need 800watts,but that would only be necessarry when using crossfire.The next psu should be fine for that cpu and just one R9 390,a good 650watt would be fine but this one has a good price,
http://pcpartpicker.com/product/rt8H99/evga-power-supply-210gq0750
with rebate cheaper than your choice and also much better.

Hopefully you're still around and getting notifications for this thread; I'm finally going to order a new psu and see if that fixes the issue! I'll keep you posted on this, hopefully it helps because I mentioned your suggestion to a friend and they said it could indeed be the problem.

 

[Vic 40]

I'm still around.

I hope that the new psu will solve your problems,imo is this the most likely solution at this point.

 

[BootParty]

I'm still around.

I hope that the new psu will solve your problems,imo is this the most likely solution at this point.

Okay so, good news and bad news.

Good news is the computer is much more stable, no more lagging and stuttering, which means the psu change was helpful
I bought an EVGA Supernova G2 750 because it was on the first tier of the list, and on sale on newegg.

The bad news is I still have artifacting,although it's almost unnoticeable, and some programs still won't run. This is leading me to believe that the culprit is the graphics card. I'm not sure if it was through me damaging it(lots of moving it around and trying to get the mounting screws in place), or it was just a defective card from the beginning. Any way to test either of these hypotheses?

 

[BootParty]

Thank you Vic, you've been a huge help in solving this problem. The psu swap really did work, I was able to pinpoint the problem with my OS after the new psu was put in, and able to start up the programs I wanted. Turns out, this version is old and some of the updates I'm missing are crucial to the system running well. The artifacting wasn't a hardware issue, my HDMI cable was just broken and I had to swap it out as well. I'm still experiencing weird situations(my computer just BSOD'd a few minutes ago, but is now running fine), so I'll make a new thread if need be, but for the meantime your solution helped! Thanks man!

 

[Vic 40]

You're welcome.😀

Glad i could help.Good you found what other issues you had and dealt with them. Hope that the bsod was just a one time issue.If not make sure to give the bsod(s) nr in the new thread,the stop: 0x00000000 nr i mean.