[SOLVED] New PC, BSODs

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drake616

Dec 5, 2019
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Hello, I just acquired a new PC a few days ago, installed Windows 10 and maybe one shutdown later began amassing bluescreens. The only drivers I installed were the ones that came with the motherboard, the video card and the chipset.
For a general idea :
yJuJe4t.png


Last Dump files : http://www.mediafire.com/file/iuw7e8e1pm6p86p/Dmp.zip/file
Specs :
Processor : Ryzen 3 2300x
Video : RX 580 Pulse
Motherboard : B450M PRO4-F
Memory : HyperX Fury Black 8GB
HDD : Seagate BarraCuda 1000GB
SSD : Kingston A400 120GB
Audio : Realtek ALC892
Power : Corsair VS Series VS550
 
Solution
A
drake616 said:
Just did a memtest, 4 passes, 0 errors so that might be off the list.
Click to expand...
I don't think so, right now I am suspecting the memory to be causing this.

Do you have a different memory module you could use instead of the current one to test with?

Why do I suspect the memory?
There are quite a few different bugchecks:
  • 0xA,
  • 0x3B,
  • 0x7E,
  • 0xE3,
  • 0x1E,
  • 0xEF
When you look at them individually, one could say a driver is causing the problems because that is one of the most common cause for BSOD crashes.
What makes this something else though, is the 0xEF and the variety of crashes. The 0xEF is the sole bugcheck in the list which doesn't have drivers as a common cause, rather the RAM or HDD due to its nature.
Combining a...
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Lutfij

Lutfij

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Oct 7, 2009
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That PSU should not be with that system. Did you manually download all the necessary drivers for the platform from ASRock's support site? Making sure you're on the latest BIOS update for the motherboard? which version of Windows 10 are you on?
 
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drake616

Dec 5, 2019
8
0
10
Lutfij said:
That PSU should not be with that system. Did you manually download all the necessary drivers for the platform from ASRock's support site? Making sure you're on the latest BIOS update for the motherboard? which version of Windows 10 are you on?
Click to expand...
I got the AMD all in 1 with VGA driver ver:19.10.16_19H1_WHQL for the ASRock, so yes I assume so.

BIOS no, I'm dated on 2019/5/9 with the newest one being 2019/8/6

Windows 10 Pro, 1909
 
Last edited:
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A

axe0axe0

Honorable
Jun 5, 2017
986
37
11,590
drake616 said:
Just did a memtest, 4 passes, 0 errors so that might be off the list.
Click to expand...
I don't think so, right now I am suspecting the memory to be causing this.

Do you have a different memory module you could use instead of the current one to test with?

Why do I suspect the memory?
There are quite a few different bugchecks:
  • 0xA,
  • 0x3B,
  • 0x7E,
  • 0xE3,
  • 0x1E,
  • 0xEF
When you look at them individually, one could say a driver is causing the problems because that is one of the most common cause for BSOD crashes.
What makes this something else though, is the 0xEF and the variety of crashes. The 0xEF is the sole bugcheck in the list which doesn't have drivers as a common cause, rather the RAM or HDD due to its nature.
Combining a variety of crashes, the most probable cause moves from driver to hardware because of the varying situations at which the crashes happen.

I didn't find any signs of issues related to the hard drive so based on the common causes for the 0xEF right now I suspect the RAM.
 
Upvote 0 Downvote
Solution
D

drake616

Dec 5, 2019
8
0
10
axe0axe0 said:
I don't think so, right now I am suspecting the memory to be causing this.

Do you have a different memory module you could use instead of the current one to test with?

Why do I suspect the memory?
There are quite a few different bugchecks:
  • 0xA,
  • 0x3B,
  • 0x7E,
  • 0xE3,
  • 0x1E,
  • 0xEF
When you look at them individually, one could say a driver is causing the problems because that is one of the most common cause for BSOD crashes.
What makes this something else though, is the 0xEF and the variety of crashes. The 0xEF is the sole bugcheck in the list which doesn't have drivers as a common cause, rather the RAM or HDD due to its nature.
Combining a variety of crashes, the most probable cause moves from driver to hardware because of the varying situations at which the crashes happen.

I didn't find any signs of issues related to the hard drive so based on the common causes for the 0xEF right now I suspect the RAM.
Click to expand...
Currently no, only this one. It's within warranty tho so getting it replaced shouldn't be a problem.
 
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Colif

Colif

Win 11 Master
Moderator
Jun 12, 2015
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axe0axe0 said:
I don't know how things usually go with warranty these days, but from what others have told me it first has to be proven that the part really is faulty to be replaced and the proving part is where we're at.
Click to expand...

normally with ram they will take a failed memtest report as enough, but op ran memtest and didn't get any errors. They could run Prime95 (https://www.mersenne.org/download/ ) as it also checks ram

it might also be caused by PSU as Lutfi suggests here
Lutfij said:
That PSU should not be with that system.
Click to expand...
 
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A

axe0axe0

Honorable
Jun 5, 2017
986
37
11,590
The thing about DirectX is, in Windows 10 the versions 9, 10 and 11 are already installed.

There's lots of stuff online about installing DirectX, but a lot of those sites are pretty much trying to get you to install some program to let you pay to 'install it'. There are a few links from Microsoft about installing updates for DirectX 9 for surface devices.

So, I am wondering what exactly you installed.
 
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