[SOLVED] New PC build - constant BSOD errors, unable to install any drivers

[onechi]

I've just built a new PC for the first time, It booted, everything lights up, fans all fine (yey). All parts are new, I installed windows 10 via USB boot drive. However whenever I try to install a driver, for example NVIDIA drivers or the AMD chipset or even when installing VISUAL C++ I get a BSOD, it also sometimes happens on boot. Please help, not sure what else to do.

Specs:

• AMD Ryzen 5 5600x
• EVGA Nvidia 3070
• MSI MPG B550 Gaming edge
• Gskills 16 (2x8) DDR4 3600 CLL16
• Cosair 650w 80+ GOLD
• Noctua NH-U12S Cpu cooler

I have done:

• Checked BIOS and windows manager to ensure all devices (especially the ram) is detected and installed
• Updated motherboard BIOS (v1.5)
• Reinserting the RAM, using only one RAM, swapping RAMs to different slots
• Windows memory diagnostics, Memtest overnight - no error
• Reinstalling windows from USB along with formatting / removing partitions and trying different USB devices - clean install using the tutorial on this forums
• Made sure it is the latest media windows file (20H2)
• Installing windows on either the SSD M.2 and HDD
• PC is just running with default windows updates right now as I am unable to install anything else without BSOD
• UPDATE: Ran CPU test on Cinebench and Prime 95, max temp observed was about 77C, no errors

DMP files
https://1drv.ms/u/s!Aj_iifZ0TLMpgQIHvtAw0tBTdA5-?e=FUdwZa

Microsoft OneDrive

1drv.ms

https://1drv.ms/u/s!Aj_iifZ0TLMpfxGTLVg7t9KIkL8?e=qPOi08

Microsoft OneDrive

1drv.ms

https://1drv.ms/u/s!Aj_iifZ0TLMpgQC8Vttz6_cEQSeX?e=1HMVht

Please help, I've been troubleshooting for several days and am at a lost.

 

[onechi]

It varies, recently it crashes almost instantly, sometimes before boot, sometimes maybe a few minutes after boot. Other times it survives a bit longer. Currently it looks like safe mode isn't instant crashing, have left it on for about ~10 minutes, will update you otherwise.

Yeah I wanted to wait to try ubuntu just in case you wanted more error files from windows.

 

[Colif]

its crashing too often to be software

that or it hates windows.

I would get PC looked at by a repair shop if you can.

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://jsfiddle.net/h2k91xqu/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	030621-7156-01.dmp (Mar 6 2021 - 03:51:51)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	ntkrnlmp.exe (Process: svchost.exe)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 10 Sec(s)

File information:	030621-6187-01.dmp (Mar 6 2021 - 04:36:04)
Bugcheck:	DPC_WATCHDOG_VIOLATION (133)
Probably caused by:	ntkrnlmp.exe (Process: Spotify.exe)
Uptime:	0 Day(s), 0 Hour(s), 04 Min(s), and 09 Sec(s)

File information:	030521-7359-01.dmp (Mar 6 2021 - 02:33:48)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: steam.exe)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 08 Sec(s)

File information:	030521-6609-01.dmp (Mar 6 2021 - 02:32:15)
Bugcheck:	DPC_WATCHDOG_VIOLATION (133)
Probably caused by:	ntkrnlmp.exe (Process: steamservice.e)
Uptime:	0 Day(s), 0 Hour(s), 05 Min(s), and 27 Sec(s)

File information:	030521-5843-01.dmp (Mar 6 2021 - 02:26:24)
Bugcheck:	DPC_WATCHDOG_VIOLATION (133)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 2 Hour(s), 34 Min(s), and 18 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[onechi]

Hello, I have been playing around with Ubuntu for a bit (first time using it..) and no errors / crashes so far? not even sure what it'd look like but its actually nice to use lol. The install did fail once at the start but they asked me to restart and after that it seemed to work fine. So does that mean all my hardware is likely to be working as intended? and its something about my build and windows that dont like one another?

 

[Colif]

Linux isn't as stressing or demanding on PC as windows can be so try running tests on your hardware in it and confirm its okay.
Linux will run on almost anything, so it being fine doesn't necessarily mean its a windows problem

• AMD Ryzen 5 5600x
• EVGA Nvidia 3070
• MSI MPG B550 Gaming edge
• Gskills 16 (2x8) DDR4 3600 CLL16
• Cosair 650w 80+ GOLD
• Noctua NH-U12S Cpu cooler

you can't go backwards very far, your PC is pretty close to new, so if anything you probably need newer drivers. or BIOS. Its the entire platform that is shaky, you can't isntall any drivers or when you do it crashes.

there is a new BIOS, its a beta and was released on the 5th. It might help, I don't normally suggest beta but your CPU/MB is so new its possible it could be a compatibility issue - https://www.msi.com/Motherboard/support/MPG-B550-GAMING-EDGE-WIFI

 

[onechi]

Linux isn't as stressing or demanding on PC as windows can be so try running tests on your hardware in it and confirm its okay.
Linux will run on almost anything, so it being fine doesn't necessarily mean its a windows problem


you can't go backwards very far, your PC is pretty close to new, so if anything you probably need newer drivers. or BIOS. Its the entire platform that is shaky, you can't isntall any drivers or when you do it crashes.

there is a new BIOS, its a beta and was released on the 5th. It might help, I don't normally suggest beta but your CPU/MB is so new its possible it could be a compatibility issue - https://www.msi.com/Motherboard/support/MPG-B550-GAMING-EDGE-WIFI

What other test could I run ? I've ran CPU stress test with no issues, memtest with no errors...

 

[Colif]

grab the new bios and see if it helps.

there aren't any real tests for MB or PSU so what else is in PC you haven't tested in Linux? Storage drives?

You might be best off asking on here and get the opinions of other people with same motherboard and see if they can offer clues - https://forum-en.msi.com/index.php?forums/gaming-motherboards.122/