[SOLVED] New PC crashes and restarts when playing game

[lumjunxiong]

Hi All,

Recently, I have been experiencing random crashes when I'm playing game. The PC just crashes and restarts on its own. I couldn't find any issue online.

I did all the stress test and everything is working fine. I also checked on the Reliability Monitor to look for possible reasons but it just stated this: The previous system shutdown at 12:46:21 pm on ‎16/‎3/‎2020 was unexpected.

Any kind soul please help a bro out. Do let me know if you need to know other information to help me solve this issue. Thanks.

Operating System	Windows 10 ‎(X64)‎ 1909 System install date: 3/14/2020
Processor	AMD Ryzen 5 3600X clocked at Processor frequency measure (core0): 3.72 GHz Number of cores: 6 physical, 12 logical Processor socket: Socket AM4 (1331) CPU Temperature (core 0): 63 °C
Motherboard	ASUSTeK COMPUTER INC. TUF B450-PLUS GAMING Rev X.0x Serial number (motherboard): 190855909200942 SKU Number: SKU Bios version: 2008 Date: 12/6/2019
Chipset	Northbridge : AMD Ryzen SOC Revision ID: 00 Southbridge : AMD B450 Revision ID: 51
Memory	16 GB total memory type DDR4 to 1.06 GHz Memory timing: 15.0 clocks-15 clocks-15 clocks-36 clocks-1 TT Memory chip G.Skill of 8 GB Maximum frequency: 1.07 GHz Max bandwidth: DDR4-2132 Memory chip G.Skill of 8 GB Maximum frequency: 1.07 GHz Max bandwidth: DDR4-2132
Graphics card	AMD Radeon RX 5600 XT DirectX version installed: 11.0 Shaders clock: 64 MHz Memory clock: 200 MHz
Harddrive	Harddrive ST2000DM008-2FR102 of 1.82 TB SATA III Firmware: 0001 SATA version: SATA Rev 2.6 Serial number: WFL3M9EN SSD Samsung SSD 970 EVO Plus 500GB Firmware: 2B2QEXM7 Serial number: S4EVNJ0N159772V HDD Temperature: 48 °C Power time: 8 hours

 

[helpstar]

Which power supply are you using?

Please run:
userbenchmark.com and post the link of your result

 

[lumjunxiong]

Which power supply are you using?

Please run:
userbenchmark.com and post the link of your result

PSU: Cooler Master Masterwatt 750w Bronze

https://www.userbenchmark.com/UserRun/25524722

 

[helpstar]

clean boot windows
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

update all drivers and eventually if available update the firmware of the SSD and HDD
check SSD and HDD with its manufacturer tools.

Might also be a problem with the amd graphics driver

 

[Calvin7]

Ryzen 5 3600X supports 3200MHz memory out-of-the-box.

Your post lists two 8GB G.Skill modules running at 2133MHz.

No memory part number is listed.

I have know idea which G.Skill modules you bought, but running a Ryzen 5 3600X with 2133MHz memory is going to give you poor performance.

 

[lumjunxiong]

Ryzen 5 3600X supports 3200MHz memory out-of-the-box.

Your post lists two 8GB G.Skill modules running at 2133MHz.

No memory part number is listed.

I have know idea which G.Skill modules you bought, but running a Ryzen 5 3600X with 2133MHz memory is going to give you poor performance.

Is there any memory stick that you would recommend?

My current ram is: G.Skill RGB Ram Neo CL16 DDR4-3600 RAM (2x8GB)