https://photos.app.goo.gl/DTbrYSews912BdSc9
- Specs from Purchase Order
I recently purchased a pre-built gaming pc and put 2k down, just getting it yesterday. It runs great, my only problem is with one issue it has.
No matter what the temperature is before doing so, (anywhere from 45-80 C), if I lightly tap the tower, the computer will completely crash and restart, citing that it crashed due to the CPU Overheating. When I say a light tap I think I can mostly compare it to like, patting someone on the back? Something like that.
My guess is that something in there is a little loose and when i tap it it moves a bit and screws up, but I'm not tapping nearly as hard as I imagine I would have to to shift something in there, loose or not.
I'm messaging here to see if maybe there's something I could do before contacting the place I got it from and more likely than not shipping it all the way back for repairs, since I have a warranty.
I put it in CPU instead of cooling because I don't think the issue is with the cooling, cause from what I can tell the temperature is consistent and normal, but something happens that the CPU reads overheating. The link above is a pic with the specs (it wouldn't let me just put in the one directly taken from my phone)
- Specs from Purchase Order
I recently purchased a pre-built gaming pc and put 2k down, just getting it yesterday. It runs great, my only problem is with one issue it has.
No matter what the temperature is before doing so, (anywhere from 45-80 C), if I lightly tap the tower, the computer will completely crash and restart, citing that it crashed due to the CPU Overheating. When I say a light tap I think I can mostly compare it to like, patting someone on the back? Something like that.
My guess is that something in there is a little loose and when i tap it it moves a bit and screws up, but I'm not tapping nearly as hard as I imagine I would have to to shift something in there, loose or not.
I'm messaging here to see if maybe there's something I could do before contacting the place I got it from and more likely than not shipping it all the way back for repairs, since I have a warranty.
I put it in CPU instead of cooling because I don't think the issue is with the cooling, cause from what I can tell the temperature is consistent and normal, but something happens that the CPU reads overheating. The link above is a pic with the specs (it wouldn't let me just put in the one directly taken from my phone)