Question New PC crashes under heavy load

Jan 20, 2022
3
0
10
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OS: Windows 11 Education 22000.434
CPU: Intel Core i9:10850K not overclocked
RAM: 32 GB Corsair CMW32GX4M2D3600C18
Mainboard: Asus TUF GAMING Z590-PLUS WIFI
Include PSU: be quiet! Straight Power 11 1000W, age: 3 months. Condition: Good
Disk drives: 2 Samsung SSD 980 PRO 1TB, 1st disk: 100GB used, 2nd disk: 121 GB used
No additional GPU
Error in Safe Mode: Yes


This is a brand new PC.

However, when I do many things at once (like multiple Chrome tabs, explorer tabs open, fast actions), the PC freezes. So I can see still the image and move the mouse, but can do nothing. No bluescreen, however. Never.
Then, when I try to click something, weird beeping noises occur. Also, right before crashing, the fans turn up.
When I watched a video and the PC crashes, I can still hear the video's sound.
Sometimes, the entire windows explorer task restarts itself, meaning the task bar, all windows reload and the PC works again. Sometimes, however, not. Kinda hard to describe.

When the PC freezes, the Desktop Windows Manger always stopps working, as seen from the Reliability History below:

Error Codes:
Reliability History: Desktop Window Manager has stopped working

source
Desktop Window Manager

summary
No longer functional

date
20.‎01.‎2022 18:43

status
The report has been sent.

description
Faulting application path: C:\Windows\System32\dwm.exe

problem signature
Problem event name: APPCRASH
Application name: dwm.exe
Application version: 10.0.22000.1
Application timestamp: 7cbe2305
Error module name: igd10iumd64.dll
Error module version: 30.0.100.9922
Error module timestamp: 6144fde2
Exception code: c0000005
Exception offset: 00000000006576a9
OS version: 10.0.22000.2.0.0.256.121
Locale ID: 1031
Additional information 1: b9c5
Additional information 2: b9c534a26cc5f595311c155fc2fb4992
Additional information 3: 9ddc
Additional information 4: 9ddce9dd661356f2a254e095bd579ddf

More information about the issue
Bucket ID: 68f1fe7689641328fcae4fc992b1db23 (2066677006177786659)

--This might be an false alarm and just a reason of forcefully shutting down, can't remember anymore

source
Windows

summary
hardware error

date
05.‎01.‎2022 13:02

status
The report has been sent.

description
Due to a hardware problem, Windows is no longer fully functional.

problem signature
Problem event name: LiveKernelEvent
Code: 193
Parameter 1: 815
Parameter 2: 3
Parameter 3: ffffd487c1ddd080
Parameter 4: 0
OS version: 10_0_22000
Service Pack: 0_0
Product: 256_1
OS version: 10.0.22000.2.0.0.256.121
Locale ID: 1031

More information about the issue
Bucket ID: LKD_0x193_DxgkrnlLiveDump:815__watchdog!WdpDbgCaptureTriageDump
Server Information: 0e88e862-f90c-4686-a5c4-b1dbc6c6fb2d


Event Viewer:

20.01.2022, 18:42: (see above, same time)

Permission settings for "Application Specific" do not grant permission of type to user "JuliansPC\Julian" (SID: S-1-5-21-1923935677-1650431815-2806768513-1001) at address "LocalHost (using LRPC)". "Local Activation" for the COM server application with the CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and the APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
granted in the application container "Unavailable" (SID: Unavailable). The security permission can be changed using the Component Services administration tool


20.01.2022, 18:43 (see above, same time)

The time provider 'VMICTimeProvider' indicated that the current hardware and operating system environment is not supported and has been terminated. This behavior is expected for VMICTimeProvider in non-HyperV guest environments. This may also be the behavior expected by the current vendor in the current operating environment.

The description for Event ID '27' from source 'e2fexpress' could not be found. Either the component that triggers this event is not installed on the local computer, or the installation is corrupt. You can install or repair the component on the local computer.
If the event occurred on a different computer, the display information had to be saved with the event.
The following information was saved with the event:
Intel(R) Ethernet Controllers (3) I225-V
The system can not find the stated file

Other date:

The "BstHdAndroidSvc" service terminated with the following error:
The service encountered an exception while processing the control request.
Of course I tried to find the error. My first idea: The RAM.
When I inserted the RAM, I kinda had to "bend" it because the CPU fan was already inserted. Maybe I damaged the RAM? I did a RAM check with windows diagnosis tool, but that didn't show any errors.

Memory Check results:
Windows Memory Diagnostic checked the computer's memory and found no errors.
There is an easy way to recreate this issue: I started the windows MCT and downloaded an ISO. While running e.g. a video conference tool. Instantly, the mouse stutters and weird things start to happen.

What could be the issue? It's so weird because it's a brand new PC with a brand new installation of Windows 11. No overclocking and stuff, I also use the CPU's internal graphics.
 
Last edited:

Ralston18

Titan
Moderator
Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition?

Disk drive(s): make, model, capacity, how full?

Do the problems occur in Safe Mode?

Any error codes etc. in Reliability History and Event Viewer?
 
Reactions: Rexon112
Jan 20, 2022
3
0
10
0
Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition?

Disk drive(s): make, model, capacity, how full?

Do the problems occur in Safe Mode?

Any error codes etc. in Reliability History and Event Viewer?
I will add these information, of course.
 
Jan 20, 2022
3
0
10
0
Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition?

Disk drive(s): make, model, capacity, how full?

Do the problems occur in Safe Mode?

Any error codes etc. in Reliability History and Event Viewer?
I updated the post accordingly
 

4745454b

Titan
Moderator
Does it happen with Win10? Sounds like a ram or driver issue to me. Try putting a legit copy of win10 on your system. You should be able to trail it for 30 days for free so grab it and install it with no serial.
 

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