Question New PC crashing during newer games but not old games

Jun 6, 2021
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Sorry if this is the wrong place to post this, but it's a Windows Error I'm trying to understand.

Last week, I got a Cyberpower PC with a Ryzen 5800x and a GeForce 3070 (normally I would build my own but it’s impossible to get parts right now). I fired up the PC to play Warzone and it worked very well with great FPS and quality.

However, after two days of use, I got my first crash after 2 hours of playing Warzone. I restarted my PC and kept playing for another hour and everything was fine. However, each day that went by, this type of crash became more and more frequent. Now, it is usually crashing after 5-10 minutes of playing, but sometimes it lasts 30-45 minutes.
The screen goes black and eventually says something like “no display connected.” Oddly enough, I can usually still hear people in Discord and they can hear me, but I cannot do anything on my computer besides holding the power button to restart it. Sometimes, the fans in my computer start spinning wildly when I hit the black screen. After a few seconds of black screen, I almost always hear the Windows USB sound play.

This same issue happens rather quickly when playing newer games like Cold War, Apex Legends, or Insurgency Sandstorm. However, I was able to play older games like Team Fortress 2 for 2 hours with no problems and I can also run Battlefield 3 with no problems.

I haven’t really installed many 3rd party programs, besides Razer Synapse, Steam, Battlenet, and Origin.

Here is the typical error report I get:

Source
Windows

Summary
Hardware error

Date
‎6/‎4/‎2021 10:09 AM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8b02f0ab4460
Parameter 2: fffff80122537f64
Parameter 3: 0
Parameter 4: ac8
OS version: 10_0_19043
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys
Server information: 915d1f87-8744-413b-84ee-3d88f21ed95d

I sometimes also get this error for Warzone/Modern Warfare specifically:
Source
Call of Duty®: Modern Warfare®

Summary
D3DDRED2

Date
‎6/‎4/‎2021 4:25 PM

Status
Report sent

Description
D3D12 Device Removed Extended Data

Problem signature
Problem Event Name: D3DDRED2
GpuManufacturer: VEN_10DE
GpuDriverVersion: 27.21.14.6663
DeviceRemovedReason: 0x887A0006
DeviceExecutionState: 3
AppName: ModernWarfare.exe
AppVer: 1.0.0.0
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: d359c3682aa911974d8787c71ab080ec (2127818638171865324)

And I noticed that after crashes, files named “crashdump_1234…” are appearing and within those files, there are files called gpu_crash_2021_06_01..”, which makes me think it’s the GPU causing the issue.

The steps I have taken so far to try and fix this:
I have checked the GPU temperatures while playing, and the temperatures seemed to be around 55-58 degrees Celsius in Team Fortress 2, 51-55 in Battlefield 3, while being 58-63 degrees Celsius in Warzone.
SFC /Scannow
Windows Memory Diagnostic
Installed new drivers (although I haven’t done a DDU uninstall/reinstall yet)
I tried starting from a clean boot, and Warzone still crashed after 10 minutes

Any idea what could be causing this? I’m worried that the graphics card or motherboard was damaged during shipping or something. I have not overclocked anything.

Thank you for any and all help!
 
What is your pc setup? So you seem to have a two fold problem. The first listed error is the gpu /windows driver problem. Try complete uninstall of all Nvidia drivers and reinstall. The second listed problem is the game itself sending improper commands to your gpu. However it could be the gpu isnt responding correctly so try reinstall of gpu drivers first. Also what bios are you using?
 
Jun 6, 2021
2
0
10
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Thanks for the advice, sorry I'm not sure what you mean by "what is my PC set up?" It is the Ryzen 5800x, and a GeForce 3070 and just one monitor. The motherboard is an ASRock B550AM Gaming, and the RAM is 16 GB DDR4 SRAM 3000 megahertz.

I completely uninstalled all the Nvidia drivers using DDU and then reinstalled them, and still got the same black screen crash issue in Warzone. Team Fortress 2 ran for two hours just fine.

The BIOS I am using is:
American Megatrends Inc. P1.60, 10/14/2020
SMBIOS Version 3.3
 

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