Question New PC is randomly crashing when playing every single game ?

[tiagoacapeleiro]

Recently I bought a new PC with the following specs:

• 𝙿𝚂𝚄 - 𝚂𝚎𝚊𝚜𝚘𝚗𝚒𝚌 𝙵𝙾𝙲𝚄𝚂 𝙶𝚘𝚕𝚍 𝙶𝚇 𝟾𝟻𝟶𝚠 𝙵𝚞𝚕𝚕 𝙼𝚘𝚍𝚞𝚕𝚊𝚛
• 𝙼𝙱 - 𝙰𝚜𝚞𝚜 𝚃𝚄𝙵 𝙶𝚊𝚖𝚒𝚗𝚐 𝚇𝟼𝟽𝟶𝙴-𝙿𝚕𝚞𝚜
• 𝙼.𝟸 - 𝚂𝚊𝚖𝚜𝚞𝚗𝚐 𝟿𝟾𝟶 𝙿𝚁𝙾 𝟸𝚃𝙱 𝙼.𝟸
• 𝚁𝙰𝙼 - 𝙶.𝚂𝚔𝚒𝚕𝚕 𝚃𝚛𝚒𝚍𝚎𝚗𝚝 𝚉𝟻 𝚁𝙶𝙱 𝙱𝚕𝚊𝚌𝚔 𝙳𝙳𝚁𝟻 𝟻𝟸𝟶𝟶 𝙼𝙷𝚣 𝟹𝟸𝙶𝙱 (𝟸 𝚡 𝟷𝟼𝙶𝙱)
• 𝙲𝙿𝚄 - 𝙰𝙼𝙳 𝚁𝚢𝚣𝚎𝚗 𝟿 𝟽𝟿𝟶𝟶𝚇 𝟷𝟸-𝙲𝚘𝚛𝚎 (𝟺.𝟽𝙶𝙷𝚣-𝟻.𝟼𝙶𝙷𝚣) 𝟽𝟼 𝙰𝙼𝟻
• 𝙰𝙸𝙾 - 𝙽𝚉𝚇𝚃 𝙺𝚛𝚊𝚔𝚎𝚗 𝚉𝟽𝟹 𝚁𝙶𝙱
• 𝙵𝙰𝙽𝚂 - 𝙻𝚒𝚊𝚗 𝙻𝚒 𝚄𝙽𝙸 𝚂𝙻𝟷𝟸𝟶 𝚁𝙶𝙱 𝙿𝚆𝙼 𝙱𝚕𝚊𝚌𝚔 𝟼 𝙵𝙰𝙽𝚂
• 𝙲𝙰𝚂𝙴 - 𝙻𝚒𝚊𝚗 𝙻𝚒 𝙿𝙲-𝟶𝟷𝟷 𝙳𝚢𝚗𝚊𝚖𝚒𝚌 𝚁𝚊𝚣𝚎𝚛 𝙴𝚍𝚒𝚝𝚒𝚘𝚗
• 𝙶𝙿𝚄 - 𝙼𝚂𝙸 𝙶𝚎𝙵𝚘𝚛𝚌𝚎 𝚁𝚃𝚇 𝟺𝟶𝟾𝟶 𝚅𝚎𝚗𝚝𝚞𝚜 𝟹𝚇 𝙾𝙲 𝟷𝟼𝙶𝙱 𝙶𝙳𝙳𝚁𝟼𝚇

One of my ram's wasn't syncing the light with the other ram so i turned off the pc swapped the ram and turned it on again, the RGB light was working fine but my pc wasn't working, until I realize that I fitted the Ram in the wrong position so i plugged it wrongly after that I fixed the position and then the pc turned on just fine but none of my games are running properly, some games after 5 ~ 10 ten minutes of gameplay just randomly crash to the desktop and some games like warzone are not even open anymore, it was everything thing before I decide to fix the RGB's ram by swapping it. I have a ddr4 ram here with 3000mhz can I troubleshoot with that? I may have broken my motherboard ram slot or even the ram itself, btw I tried to turn it on using a different ram slot but the pc just doesn't turn on, rn I'm using the preferred motherboard slot because if I try any other the pc won't turn. guys pls I'm kinda desperate here, if you have any idea what my be or what I might have done? One last thing, the GPU and CPU are not overheating there are just fine around 55 ~65 (CPU) and 55 ~ 60 (GPU).

 

[DavidM012]

You can't troubleshoot it with ddr 4 dimms, ddr4 /ddr 5 memory and mobos aren't compatible.

mobo manual section 1-5 you placed the dimms in sockets a1&b1 rather than a2&b2 but they were properly seated and the clips engaged and then you moved them back to slots a2-b2

So you just touched the dimms and the system went lally? Well I don't believe you could have broken anything simply placing the dimms in the sockets as they are designed to have dimms plugged in and unplugged as long as it is done without gratuitous force.

The power was off at the mains when you did this?

Not a good idea to unplug powered components if the pc is shut down but the mains isn't off there is still power there.

Otherwise well you could just try to power off and switch off the mains and clear the cmos. might've garbled the bios memory training just moving it to another socket.

Read this info on how to perform a hard reset.



If dimms die just by touching them well worst case scenario is electrostatic discharge but it would be quite unlucky.

We are in an age where some newer systems take a few minutes to 'train' the memory when it's first installed so it might just be that and moving it around the sockets makes it start over and it looks like the system is off while it trains which is confusing you.

ensure your dimms are back in a2/b2
try a simple clear cmos first
if that doesn't work do the hard reset

when you power on after clear cmos or hard reset simply wait a few minutes for the memory to train. It might just start after 3-4 minutes or something.

 

[tiagoacapeleiro]

im using A2/B2. The power was off and I did turn off the power supply by pressing the button, but I did unplug anything.

 

[MJS WARLORD]

Have you tried just using your pc for say general surfing equal the the length of time you would have been playing a game before a crash.

Heres a few basic checks you can try

1. run dxdiag
2. run windows memory test , it will tell you if ram is faulty but not which stick
3. check device manager for any yellow triangles.
4. use task manager to see what is running in background.
5. look in add/remove for anything you dont recognise.

6 look in reliability monitor and google any errors.
7. run scans with malware bytes , anti virus and widows defender , all 3 look for different things.

NOTE ... if malwarebytes finds anything , quarentine and delete it and run scan again till it finds nothing , the is necessary because malware stuff can be in several segments and malwarebytes does not always get rid of things on first scan

 

[DavidM012]

ok so if the power was off and dimms were properly seated you probably didn't damage anything so just clear cmos or hard reset and then power back on.

For a moment I was imagining that the dimm wasn't properly inserted or went in at an angle or something don't think you can contract malware simply switching the dimms position.

Windows might've goofed somehow switching the hardware about but just go one step at a time anyway.

 

[tiagoacapeleiro]

you guys saved my life, i made the hard reset and everything is normal right now, ty very much. I had no idea that just by connecting it wrong could cause such a problem... Ty again.

 

[DavidM012]

thanks for letting us know it worked