Question New PC, Monitors losing signal, GPU Crashing, At wits end.

Harryp22

Reputable
Apr 5, 2015
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Hi all, Im really at my wits end on this and need help.

Ive built a new Gaming PC 6 days ago, In the small amoutn of time ive played it ive currently had the monitors lose signal 4 times but the PC Keeps running i.e youtube keeps playing music in the background fans dont stop but i cannot get the signal back (Screens off then on unplug replug ect) and the only way to fix is a hard restart. It has happened twice while playing Ghost recon: Breakpoint, Once while playing PUBG, once while playing Dota. Dota is so unintensive that i dont see how it could of done it but alas it did.

I have all of the latest Drivers for Chipset, GPU, PCIELAN, Audio and i flashed the Bios with latest Bios.

On Ryzen Master the CPU Idles at 30'C & Full Loads at around 55'C.

On AMD Wattman the GPU Idles at 50'C and Full Loads at 65'C GPU And 80'C Junction.

I honestly have no idea why its happening and dont know how to go about investigating it.

I Dont see how any of the crashes were relateable either and have no idea how to replicate them. There is no message in eventviewer except the power was turnt off unexectedly (Me turning it off by the switch).


Can anyone Help? Thanks.


My System is

PCPartPicker Part List: https://uk.pcpartpicker.com/list/P64DZf


CPU: AMD Ryzen 5 3600X 3.8 GHz 6-Core Processor (£197.58 @ Aria PC)

CPU Cooler: Cooler Master Hyper 212 RGB Black Edition 57.3 CFM CPU Cooler (£41.55 @ CCL Computers)

Motherboard: MSI MPG X570 GAMING PLUS ATX AM4 Motherboard (£139.99 @ Amazon UK)

Memory: ADATA XPG SPECTRIX D60G 16 GB (2 x 8 GB) DDR4-3200 Memory (£74.99 @ CCL Computers)

Storage: SanDisk SSD PLUS 480 GB 2.5" Solid State Drive (£46.99 @ Amazon UK)

Storage: Sabrent Rocket 1 TB M.2-2280 NVME Solid State Drive (£109.99 @ Amazon UK)

Video Card: PowerColor Radeon RX 5700 XT 8 GB Red Devil Video Card (£399.95 @ Overclockers.co.uk)

Case: Fractal Design Meshify C ATX Mid Tower Case (£92.68 @ CCL Computers)

Power Supply: Corsair RM (2019) 750 W 80+ Gold Certified Fully Modular ATX Power Supply (£92.99 @ Amazon UK)

Case Fan: Noctua NF-A14 PWM chromax.black.swap 82.52 CFM 140 mm Fan (£22.99 @ Overclockers.co.uk)

Case Fan: Noctua NF-A14 PWM chromax.black.swap 82.52 CFM 140 mm Fan (£22.99 @ Overclockers.co.uk)

Monitor: AOC C24G1 24.0" 1920x1080 144 Hz Monitor (£178.54 @ CCL Computers)

Total: £1421.23

Prices include shipping, taxes, and discounts when available

Generated by PCPartPicker 2019-12-11 14:43 GMT+0000
 
Mar 11, 2019
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I have exactly same problem, also RX 5700XT (Sapphire Pulse) and Ryzen 5 3600. Im wondering whats at fault, those crashes happen to me mostly when im using Google Chrome which is quite surprising but i guess thats what i use most of the time After the screen goes black i cant Alt+F4 the browser so i guess whole system freezes. Its really frustrating, hope someone replies. I guess il try reinstaling windows if il find time for it, if it keeps happening after that il send my GPU back.
 
Feb 3, 2020
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I have exactly same problem, also RX 5700XT (Sapphire Pulse) and Ryzen 5 3600. Im wondering whats at fault, those crashes happen to me mostly when im using Google Chrome which is quite surprising but i guess thats what i use most of the time After the screen goes black i cant Alt+F4 the browser so i guess whole system freezes. Its really frustrating, hope someone replies. I guess il try reinstaling windows if il find time for it, if it keeps happening after that il send my GPU back.
When the screen goes blank does the monitor power switch flash? The only graphics card that l have owned that went faulty was a Saphire. My card required a power connection on the rear. Required a minimum 550w power supply.
 

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