New PC performing under expectations

[joe.trash.billy]

New Cyberpower PC is performing terribly....

My New Cyerpower PC I bought 2 weeks ago is not performing as well as it should
User benchmark: http://www.userbenchmark.com/UserRun/6148622
Link to PC: https://www.amazon.com/gp/product/B06Y8XJJ7L/ref=oh_aui...

Note: I didn't build the PC myself and have contacted customer support, who think it is the Graphics card, but I don't think that's the case given my user benchmark scores and overall experience of sluggishness.

Specs:
AMD Ryzen 5 1500x
MSI B350 Motherboard
GTX 1060 6gb
wd Blue 1tb hdd (performing at above average)
16bg ddr4 2400 (unknown brand)


I have contacted support, and they think it's a bad GPU but that doesn't make sense because then my scores on User Benchmark should be higher in the CPU and other areas, right?

I have the latest drivers installed AFAIK and the Nvidia app for GPU's tells me I should be getting great FPS on Ultra settings for R6 and Fortnite, but I get 20-40 max on med/high settings

AFAIK the CPU doesn't get too hot, but even downloading at good internet speeds is slow.

Please help! Thanks in Advance

EDIT: I've looked around, and it says I may need a new power supply...?

 

[feelinfroggy777]

It could be a million different things. I like your line of thinking though, if it was the GPU, the CPU score would be better. I would always look at heat first, but if your temps are fine, then that should not be the issue. It could be the PSU. It probably has a cheap PSU inside, but that still does not explain the very low performance across the board.

Since it is only 2 weeks old, can you return it? That may be your best option.

 

[Zerk2012]

Keep in mind that on that site your CPU is being compaired to the ones that are overclocked also not just the ones at stock speed.

 

[feelinfroggy777]

Looking a little closer, your background usage is 76% on the userbenchmark page. This is the reason you are having poor performance. What does task manager say?

 

[RememberThe5th]

Try turning off nvidia experience share (ShadowPlay) http://nvidia.custhelp.com/app/answers/detail/a_id/4228/~/disabling-the-geforce-experience-share-in-game-overlay

 

[joe.trash.billy]

Task manager says I have nothing open at the time when the benchmark was going on, so I don't know that is... I'll try to contact support and see if I could return it for a new model.

 

[feelinfroggy777]

There is something there, look closer. Hit control/alt/delete and then choose more details. That will show you the background processes. You have something large going on in the background that is eating up a lot of your CPU resources.

 

[joe.trash.billy]

OK, Thanks. I will try when I get home tonight and post with updates!

 

[joe.trash.billy]

Update: With task manager open, nothing is out of place even during the benchmark (except steam bootstrapper with 7% CPU usage) and that i'm using 24% of my RAM doing nothing... the stats did not change really at all during the benchmark, only changing the spin of the HDD which performed well... All said, I have no idea!

[UserBenchmarks: Game 21%, Desk 16%, Work 14%](http://www.userbenchmark.com/UserRun/6162221)

||Model|Bench
:----|:----|:----|
**CPU**|[AMD Ryzen 5 1500X](http://cpu.userbenchmark.com/AMD-Ryzen-5-1500X/Rating/3921)|6.7%
**GPU**|[Nvidia GTX 1060-6GB](http://gpu.userbenchmark.com/Nvidia-GTX-1060-6GB/Rating/3639)|53.3%
**SSD**|[WD Green 120GB](http://ssd.userbenchmark.com/SpeedTest/201586/WDC-WDS120G1G0A-00SS50)|30.6%
**HDD**|[WD Blue 1TB (2012)](http://hdd.userbenchmark.com/WD-Blue-1TB-2012/Rating/1779)|98%
**RAM**|[Unknown V02D4L88GB1G81G82400 2x8GB](http://ram.userbenchmark.com/SpeedTest/368851/Unknown-V02D4L88GB1G81G82400-2x8GB)|32.9%
**MBD**|[MSI B350M BAZOOKA (MS-7A38)](http://www.userbenchmark.com/System/MSI-B350M-BAZOOKA-MS-7A38/54463)|

 

[feelinfroggy777]

Take it back and get another one bud.

 

[joe.trash.billy]

ah ok I was hoping it wouldn't come to that. Thanks for the help!
By the way, I just unplugged the graphics card and am re-installing drivers because that's what the customer support rep told me to do. Maybe that will work?

 

[RememberThe5th]

Try but shadowplay share activity could do some issues as i stated up if you havent tried.

 

[joe.trash.billy]

OK, so I unplugged the graphics card and plugged it back in and then started to get 120 fps in siege!
I disabled shadow play and got 150-200 fps!
But when i user benchmark, I still get the same stats as before 20%... why?