Question New PC Randomly freeze

[muhco3]

Hello everyone

I just built this new gaming PC a couple of days ago , installed windows 11 pro ,and the latest drivers available .
However during mid game (about 30-40 minutes ) into the game , the computer freezes and doesn't respond , I have to restart it and the same happens again and again .
CPU temp in idle is about 38-40 C
GPU temp in idle is around 35 C , and fans set to auto

The specs are :
MB : Asus Rog Strix Z690 E
CPU :Intel 12 gen i7 12700k
CPU cooler : cooler master 610P (With LGA 1700 mounting brackets )
GPU: EVGA RTX 3070 ti FTW (Mounted vertically using ASUS Riser cable )
PSU:EVGA superNOVA 1000 watts
SSD: Corsair Force Series MP600 2TB Gen4 PCIe X4 NVMe M.2
RAM: CORSAIR Vengeance DDR5 32GB (2x16GB) DDR5 5200
case is well ventilated and has 7 fans decided between intake and exhaust

P.S I didn't change any bios settings at all , the issue happens with two different games (playing at 2k res)

Please help

 

[Vic 40]

Have the latest bios?

Version 1403 from 2022/04/01

P.S I didn't change any bios settings at all , the issue happens with two different games (playing at 2k res)

So XMP isn't enabled? Try to enable and see if it helps.

Looking at the ram first since DDR5 is pretty new and might have starter issues, why i would like to see the latest bios on there as well.

 

[muhco3]

I just updated the bios and enabled XMP , the problem still persists .
Now mid game the screen goes black and the computer restarts !!!
I tried changing the GPU driver from EVGA to the one from Nvidia but didn't solve the issue

 

[Vic 40]

And without XMP enabled?

Also test with the gpu directly connected to the motherboard. The riser cable might also be a problem. You could try and set the pcie speed to 3.0 in the bios that might solve it as well.

 

[daiyan.-]

Hello everyone

I just built this new gaming PC a couple of days ago , installed windows 11 pro ,and the latest drivers available .
However during mid game (about 30-40 minutes ) into the game , the computer freezes and doesn't respond , I have to restart it and the same happens again and again .
CPU temp in idle is about 38-40 C
GPU temp in idle is around 35 C , and fans set to auto

The specs are :
MB : Asus Rog Strix Z690 E
CPU :Intel 12 gen i7 12700k
CPU cooler : cooler master 610P (With LGA 1700 mounting brackets )
GPU: EVGA RTX 3070 ti FTW (Mounted vertically using ASUS Riser cable )
PSU:EVGA superNOVA 1000 watts
SSD: Corsair Force Series MP600 2TB Gen4 PCIe X4 NVMe M.2
RAM: CORSAIR Vengeance DDR5 32GB (2x16GB) DDR5 5200
case is well ventilated and has 7 fans decided between intake and exhaust

P.S I didn't change any bios settings at all , the issue happens with two different games (playing at 2k res)

Please help

Does it freeze when browsing or watching movies etc... other than playing games ?

 

[muhco3]

Apparently the cause was I installed the card in the PCI gen 5 slot , I put it in the gen 3 slot and the problem was solved , I'll remount it using the riser cable instead of mounting it directly to the MB for better ventilation .


thanks for the help and interest

 

[Vic 40]

You can set the top pciex16 slot to 3.0 in the bios manually. Well that should be possible.