Question New PC reboots after a while

imanhz

Reputable
Jun 8, 2015
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4,510
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I have a new PC with the following specs:

Intel Core i3 8100
MB Asus H310 Plus R2.0
RAM 2x8GB 2400 Mhz Apacer
SSD 240GB
300W Power Supply.
Windows 10 Ent V1903 Jun 2019

The PC randomly hangs several minutes after booting.
Up to now three different situations happened:
1- Screen freezes and the PC stops responding.
2- Windows bluescreen appears and after data dumping, PC is rebooted.
3- System is rebooted automatically.

What is the reason?
 

imanhz

Reputable
Jun 8, 2015
5
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4,510
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Make and model of the PSU? How old is the unit? Can you get into BIOS and remain their indefinitely without encountering a freeze?
Thanks for reply.

I have a brand-new Raidmax RX-300XT PSU. I ran memtest86 full test:

Summary

Report Date2019-10-22 00:16:32
Generated byMemTest86 V8.2 Free (64-bit)
ResultPASS
System Information

EFI Specifications2.70
System
ManufacturerSystem manufacturer
Product NameSystem Product Name
VersionSystem Version
Serial NumberSystem Serial Number
BIOS
VendorAmerican Megatrends Inc.
Version0606
Release Date03/13/2019
Baseboard
ManufacturerASUSTeK COMPUTER INC.
Product NamePRIME H310-PLUS R2.0
VersionRev X.0x
Serial Number190449664304280
CPU TypeIntel Core i3-8100 @ 3.60GHz
CPU Clock3637 MHz
# Logical Processors4
L1 Cache4 x 64K (189428 MB/s)
L2 Cache4 x 256K (84089 MB/s)
L3 Cache6144K (43243 MB/s)
Memory16260M (18184 MB/s)
DIMM Slot #08GB DDR4 PC4-19200
Apacer Technology / 78.C1GMM.AUW0C / 01119072
17-17-17-39 / 2400 MHz / 1.2V
DIMM Slot #18GB DDR4 PC4-19200
Apacer Technology / 78.C1GMM.AUW0C / 01119072
17-17-17-39 / 2400 MHz / 1.2V
Result summary

Test Start Time2019-10-21 20:51:51
Elapsed Time3:24:17
Memory Range Tested0x0 - 437000000 (17264MB)
CPU Selection ModeParallel (All CPUs)
ECC PollingEnabled
# Tests Passed48/48 (100%)

Test# Tests PassedErrors
Test 0 [Address test, walking ones, 1 CPU]4/4 (100%)0
Test 1 [Address test, own address, 1 CPU]4/4 (100%)0
Test 2 [Address test, own address]4/4 (100%)0
Test 3 [Moving inversions, ones & zeroes]4/4 (100%)0
Test 4 [Moving inversions, 8-bit pattern]4/4 (100%)0
Test 5 [Moving inversions, random pattern]4/4 (100%)0
Test 6 [Block move, 64-byte blocks]4/4 (100%)0
Test 7 [Moving inversions, 32-bit pattern]4/4 (100%)0
Test 8 [Random number sequence]4/4 (100%)0
Test 9 [Modulo 20, ones & zeros]4/4 (100%)0
Test 10 [Bit fade test, 2 patterns, 1 CPU]4/4 (100%)0
Test 13 [Hammer test]4/4 (100%)0
Certification

This document certifies that the Tests described above have been carried out by a suitably qualified technician on the System described above.
 

DSzymborski

Glorious
Moderator
Thanks for reply.

I have a brand-new Raidmax RX-300XT PSU.
I assume that leaving out the GPU wasn't an oversight and you don't have one? Unless the temperatures are an issue, I would start by returning this and getting a better quality power supply; Raidmax is a notorious purveyor of some pretty gross PSUs.

PCPartPicker Part List

Power Supply: EVGA BR 500 W 80+ Bronze Certified ATX Power Supply ($45.88 @ OutletPC)
Total: $45.88
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2019-10-22 01:16 EDT-0400

Also, I assume this is a full, fresh install of Windows and not an install from another PC?
 

imanhz

Reputable
Jun 8, 2015
5
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4,510
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I assume that leaving out the GPU wasn't an oversight and you don't have one? Unless the temperatures are an issue, I would start by returning this and getting a better quality power supply; Raidmax is a notorious purveyor of some pretty gross PSUs.

PCPartPicker Part List

Power Supply: EVGA BR 500 W 80+ Bronze Certified ATX Power Supply ($45.88 @ OutletPC)
Total: $45.88
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2019-10-22 01:16 EDT-0400


Also, I assume this is a full, fresh install of Windows and not an install from another PC?
I don't have separate graphics card, I use Intel UHD 630.
And yes, I have a fresh install of Windows.

Actually reboots happened when I ran Spring Tool Suite software, an IDE for JavaEE. But I am not sure that the software caused the problem, since I didn't find any similar case in Java forums.
 

DSzymborski

Glorious
Moderator
I don't have separate graphics card, I use Intel UHD 630.
And yes, I have a fresh install of Windows.

Actually reboots happened when I ran Spring Tool Suite software, an IDE for JavaEE. But I am not sure that the software caused the problem, since I didn't find any similar case in Java forums.
Is your CPU at a higher percentage when you crash? Crashing at load is a common symptom of junk PSUs.
 

imanhz

Reputable
Jun 8, 2015
5
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4,510
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Is your CPU at a higher percentage when you crash? Crashing at load is a common symptom of junk PSUs.
I am not sure but I guess so. Because it happens just after running the compiler.

Is memset86 a good test for RAM? If the PSU causes the problem, I can easily replace it.
 

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