Discussion New PC will not drive monitor

[WesternGuy]

I bought a new desktop for my wife for Christmas. It was custom built by the Computer store that built the one I am using now. I only had the computer unit (box) built like my current computer. It is not the same as my current box, if anything it is of a lower simplicity. I bought it home, gave it to her for Christmas. I am going to try and pair it with one of two ASUS PA246Q (27 inch) monitors, one of which was being used for my backup computer and works with it. Both of these PA246Q monitors were used for my current system and both worked with that system. They have since been replaced with ASUS 32 inch monitors. My idea was to use one of these PA246Q monitors with my wife's new system.
When I got everything arranged and plugged in, there was nothing on the display. The computer came on and did something, the monitor was alive (red light) and was connected to the new box with an HDMI cable (both ends), but there was nothing on the display. The new box had an M SI Ge Force GTX 1050 Ti graphics card with an HDML output socket on it. I even tried a working VGA cable -- nothing on the screen.
So now I have a nice box with a Rizen 5 5600X CPU and a couple of SSDs - one (C) for the systems and programs and the other (D) for data, etc.- 16 Gigs of Corsair Vengeance memory and other things that will not talk to a simple ISP monitor.

Before I take it back to the builder, I am hoping that someone here might be able to provide some insight that would get it going the way it is suppose to go.

Thanks.

WesternGuy

 

[dwd999]

First I would try to figure out if this is a hardware or software problem with your new computer. Can you boot it and get the BIOS screen to at least tell if that lights up the monitor? At least that would indicate that hardware works and there's a problem after that booting Windows.

 

[WesternGuy]

dwd999, thanks for the reply. You raise a good point that I had forgotten. If my memory serves me correctly and it often doesn't, then I should boot up the system and hit F2? I will check it out.

WesternGuy

 

[WesternGuy]

dwd999, I should note that the usual message regarding the use of DEL or F2 to get to the BIOS screen does not even come up on the monitor while the computer is booting. I will try and see if I can "trick" it. The reality is that nothing comes up on the screen while, or after the computer boots.

Ron M

 

[drivinfast247]

What motherboard do you have?

 

[dwd999]

dwd999, I should note that the usual message regarding the use of DEL or F2 to get to the BIOS screen does not even come up on the monitor while the computer is booting. I will try and see if I can "trick" it. The reality is that nothing comes up on the screen while, or after the computer boots.

Ron M

Probably safest to just take it back to the store. Perhaps something came loose during transport and you don't want to be messing around with it.

 

[WesternGuy]

drivinfast247, the mother board is an ASUS PRIME B550-A (Wi-Fi). Nevertheless, the problem has been solved. I need to recognize the back of the Video card and not that of the HDMI output from the Mother Board.

Now I just have to figure out why I can get access to my network (in house from Telus) from my basement location and not from the room just above it. Oh, isn't technology fun!! 😆