New PC will not start

[andrei_steaua_ucl]

New PC won't start.

It's my first time building a pc, and after I plugged in everything properly (checked at least twice everything) the power source, cpu and gpu fans start but only for 1 second.

PC configuration
MSI GTX 1060 6GB OC
AMD Ryzen 5 2600x
MSI X370 Gaming Plus
8GB RAM Kingston 2400 Mhz single channel
The power source is from an old pc of mine, njoy 600W

Video with issue
https://youtu.be/61Co3JRHy-8

I have tested the GPU and it works on a different build.

Do you have any idea what can be the problem? At first when I tested the build all the fans were working but nothing was displayed on my monitor. I tried to change the RAM on all the slots and after I tried this a couple of times, the fans were no longer starting, like in the video.

Any advice?

 

[alliboneben]

Have you tried other basic troubleshooting methods, e.g. placing your ram into a different dim slot, seeing if the system works with a different psu?
If you have a different system nearby to swap parts in and out of to test whether they are faulty this may help

 

[andrei_steaua_ucl]

Unfortunately I don't have a different psu to try if it works with another one, but I have tried the RAM in all the dim slots

 

[alliboneben]

Are you sure that the psu cable is pushed fully into the back of the pc/into the wall

 

[andrei_steaua_ucl]

Yes, the psu cable is pushed properly

 

[alliboneben]

If you can somehow get hold of a different psu that may help a lot, probably a stupid suggestion cause most people don’t have a spare psu laying around, but if you have a friend that has one you could ask them

 

[alliboneben]

Have you made sure the cpu is correctly installed?

 

[alliboneben]

(I’m gonna keep sending suggestions if I think of them even if they are simple or maybe slightly stupid cause they may work)

 

[ccfonzie]

Same “exact” thing happened with my last build 5 months ago. I had to RMA the board back to the manufacturer. You can double check by taking the motherboard out of the case and testing components. 1st by checking if the CPU fan is working correctly. I'll bet my money it's the board.

 

[alliboneben]

Is ‘njoy’ the brand of you psu, if it is it would make me feel more sure that it is a faulty psu, cause you want to make sure you have a reliable psu, cause if you don’t, it may send too much/not enough power to components, possibly frying them, so if it is a psu issue, I reccomend getting at least a silver rated psu

 

[andrei_steaua_ucl]

The thing is, that I tested the psu with a different motherboard and it works, so I don't think the psu is the problem. I was very careful with the cpu and I think it is ok. Most probably it's the motherboard, maybe it has some safety barrier that somehow needs to be reset. I don't know. I will get the pc to a service and see what's the problem

 

[alliboneben]

Have you taken out the cmos battery, waited about 30 seconds and put it back in

 

[alliboneben]

If you don’t know, the cmos battery is the little plate like battery on your motherboardhttps://www.computerhope.com/jargon/c/cmos.jpg

 

[alliboneben]

Doing this will reset the bios, might work

 

[alliboneben]

If nothing works then it is most probably a mb issue

 

[alliboneben]

Also, have you tried putting the ram in a different system on its own, to see if the ram is faulty and not the ram slots

 

[andrei_steaua_ucl]

Yes, I have tried to take out the cmos battery, still the same. I didn't test the RAM on a different build, but I tried a dual channel RAM that works on a different pc, and on my pc they don't work

 

[andrei_steaua_ucl]

I've sent an email to the manufacturer of the MB. I'm waiting for their response as well

 

[alliboneben]

Ok, I’ll keep this thread open in a tab cause I wanna help

 

[andrei_steaua_ucl]

This is the answer that MSI gave me..

"Regarding your concern, the factory BIOS version of your MB is v5.4. But this MB can support Ryzen 5 2600X CPU since BIOS v5.B. You need to install a lower level processor (Summit Ridge processors) to boot up the MB and flash the BIOS. If you don't have one or cannot borrow one from others, we suggest you contact the reseller(the place you bought the motherboard from) for them help check further. Thanks!

https://www.msi.com/Motherboard/support/X370-GAMING-PLUS#down-bios

https://www.msi.com/Motherboard/support/X370-GAMING-PLUS#support-cpu

Thanks for your cooperation in advance!"

So it seems that my processor might be the fault..

 

[andrei_steaua_ucl]

I tried with an AMD Ryzen 5 1400, still the same issue as in the video...

 

[ccfonzie]

It's the motherboard if you tried the other CPU.