Question New pc Windows 10 freeze randomly but mouse can move

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leeshanhau

Reputable
Aug 29, 2017
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4,530
URGENT PLS HELP, my windows keeps freezing randomly everyday since weeks ago, where it feels like my mouse has stopped time. I wasnt gaming, just browsing all the time /online classes.
Scenario:
  1. Could open running app, but those app are frozen/unresponsive (some can be closed)
  2. Nothing happens if i click restart/shutdown, not even on Alt-F4.
  3. Task manager is frozen, numbers and graphs arent moving.
  4. Weirdly, sometimes i could stil send a message on whatsapp although it doesnt show my text. Other times, app is complete frozen.
Conclusion: I could do nothing but force reboot. I dun feel gud doing this to my pc everyday :(

What i tried:
  1. Open event viewer, nothing special other than kernel critical cuz i force reboot.
  2. Updated bios and all drivers using Driver booster 8 and geforce experience without ddu (didnt use ddu cuz heard others doing it doesnt help)
  3. Ran cmd disk check no issues.
  4. Ran disk health check no issues.
  5. Ran WhoCrashed with complete dump files, nothing showed upon analyzing.
  6. Ran Radeon software adrenaline but showed error 182 ( inexistence of igpu in cpu lol)
  7. Went to Standard Sata ACHI Controller instance path at "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43EB&SUBSYS_10621B21&REV_00\4&5f22ecf&0&010A\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties " to change the value of the MSISupported key from "1" to "0."
  8. Changed power plan to AMD performance
  9. Cry
Things i havent tried:
  1. Run MemTest86 (cuz i dunno how, and not sure it will help)
  2. Cry more
  3. Your upcoming suggestions! :D
Sus list:
  1. SSD driver issue?
  2. Bad psu?
  3. Bad ram?
*Thing is, its been running perfectly for 2months+

Experts out there! Please help me with this :'( , and i really appreciate your efforts !Thank you!!
Yes im in desperate need of help, im always scolded in online class for afk :')

Parts built 3 months ago:
CPU: Ryzen 5 3600
MOBO: MSI B550 MAG Tomahawk
GPU: Asus TUF RTX 3070 (ikr how sad man)
RAM: HyperX Fury 2x 8gb (2400mhz(used) and 2666mhz.... both running at 2400mhz no issues so far so i dont think it is)
SSD: Crucial BX500 960GB (used)
HDD: Toshiba DT01ACA100 1TB (used)
HDD: Seagate Ironwolf nas 4TB
PSU: Zalman GigaMax 750W 80+ Bronze
*some parts are swapped from my old pc
 
Last edited:
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SkyNetRising

SkyNetRising

Titan
Jan 4, 2016
29,826
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leeshanhau said:
Updated bios and all drivers using Driver booster 8
Click to expand...
This can cause problems.
Install drivers from your motherboard support page.
leeshanhau said:
Things i havent tried:
Run MemTest86 (cuz i dunno how, and not sure it will help)
Click to expand...
Yes - do that. Your symptoms could be caused by ram issues.
www.memtest86.com

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.
www.memtest86.com
leeshanhau said:
RAM: HyperX Fury 2x 8gb (2400mhz(used) and 2666mhz.... both running at 2400mhz no issues so far so i dont think it is)
Click to expand...
This can cause problems. Try with only single ram module.

BTW - if this is a new pc, did you perform clean install of windows?
or are you reusing windows from some old pc?
 
Last edited:
Upvote 0 Downvote
L

leeshanhau

Reputable
Aug 29, 2017
32
0
4,530
SkyNetRising said:
This can cause problems.
Install drivers from your motherboard support page.

Yes - do that. Your symptoms could be caused by ram issues.
www.memtest86.com

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.
www.memtest86.com

This can cause problems. Try with only single ram module.

BTW - if this is a new pc, did you perform clean install of windows?
or are you reusing windows from some old pc?
Click to expand...

ive tried all updates

ya ill try to pull out one

Clean installation of windows
 
Upvote 0 Downvote
L

leeshanhau

Reputable
Aug 29, 2017
32
0
4,530
SkyNetRising said:
This can cause problems.
Install drivers from your motherboard support page.

Yes - do that. Your symptoms could be caused by ram issues.
www.memtest86.com

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.
www.memtest86.com

This can cause problems. Try with only single ram module.

BTW - if this is a new pc, did you perform clean install of windows?
or are you reusing windows from some old pc?
Click to expand...
Hi ive done MemTest86, no problem at all. I dont think the problem lies on the memory this time. Its super frustrating as the problem repeats everyday at least twice.
 
Upvote 0 Downvote
revodo

revodo

Proper
BANNED
Jun 10, 2021
241
35
120
leeshanhau said:
Do you all think changing to windows 11 might be able to make things better?
Since i heard it has bug fixes.
Click to expand...

Absolutely not. As they are changing a ton of elements from Windows 10, it's incredibly unstable right now when compared to 10. Just reinstall / reset Windows. Leave nothing behind.
 
Upvote 0 Downvote
That_Guy_123

That_Guy_123

Nov 8, 2021
1
0
10
leeshanhau said:
URGENT PLS HELP, my windows keeps freezing randomly everyday since weeks ago, where it feels like my mouse has stopped time. I wasnt gaming, just browsing all the time /online classes.
Scenario:
  1. Could open running app, but those app are frozen/unresponsive (some can be closed)
  2. Nothing happens if i click restart/shutdown, not even on Alt-F4.
  3. Task manager is frozen, numbers and graphs arent moving.
  4. Weirdly, sometimes i could stil send a message on whatsapp although it doesnt show my text. Other times, app is complete frozen.
Conclusion: I could do nothing but force reboot. I dun feel gud doing this to my pc everyday :(

What i tried:
  1. Open event viewer, nothing special other than kernel critical cuz i force reboot.
  2. Updated bios and all drivers using Driver booster 8 and geforce experience without ddu (didnt use ddu cuz heard others doing it doesnt help)
  3. Ran cmd disk check no issues.
  4. Ran disk health check no issues.
  5. Ran WhoCrashed with complete dump files, nothing showed upon analyzing.
  6. Ran Radeon software adrenaline but showed error 182 ( inexistence of igpu in cpu lol)
  7. Went to Standard Sata ACHI Controller instance path at "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43EB&SUBSYS_10621B21&REV_00\4&5f22ecf&0&010A\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties " to change the value of the MSISupported key from "1" to "0."
  8. Changed power plan to AMD performance
  9. Cry
Things i havent tried:
  1. Run MemTest86 (cuz i dunno how, and not sure it will help)
  2. Cry more
  3. Your upcoming suggestions! :D
Sus list:
  1. SSD driver issue?
  2. Bad psu?
  3. Bad ram?
*Thing is, its been running perfectly for 2months+

Experts out there! Please help me with this :'( , and i really appreciate your efforts !Thank you!!
Yes im in desperate need of help, im always scolded in online class for afk :')

Parts built 3 months ago:
CPU: Ryzen 5 3600
MOBO: MSI B550 MAG Tomahawk
GPU: Asus TUF RTX 3070 (ikr how sad man)
RAM: HyperX Fury 2x 8gb (2400mhz(used) and 2666mhz.... both running at 2400mhz no issues so far so i dont think it is)
SSD: Crucial BX500 960GB (used)
HDD: Toshiba DT01ACA100 1TB (used)
HDD: Seagate Ironwolf nas 4TB
PSU: Zalman GigaMax 750W 80+ Bronze
*some parts are swapped from my old pc
Click to expand...
Hi ! I've had the exact same issue on a similar build. Would just like to know if you've found a solution, since this thread went a bit silent ?
 
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