New ram won’t load pass windows screen NV79

[dtownsend92]

I have a gateway NV79 that I installed 2 4 gb sticks of memory in as a upgrade.it was not enough ram for what I am using the laptop for so I purchased pny 8 gb sticks of memory.now that I installed the memory ram in my laptop it will not boot pass the windows screen.what will solve the issue.

 

[alexdude1633]

The memory sticks you are using might not be compatible with your motherboard. Search your motherboard model online and see what memory it is compatible with.